Firestone Complete Auto Care

I’m not sure if they are under new management from previous reviews by users, but I had the BEST experience here (as far as having to go to a car place, that is). I was here twice this week (because I wanted the tires they only had in stock at Cicero). They greet you immediately when you walk in the door. I worked with Tony who was courteous AND personable! He actually smiles and is friendly with customers. He explained every option to me and every cost. I went in with coupons from the Firestone website and he quickly entered those in with no hassle. I got the lifetime alignment (with coupon), new battery after Geico roadside jumped me that morning (with coupon), an oil change (just 19.99 with coupon), nys inspection (I have a 2010 Altima) and it passed and I purchased the buy 3 get 1 one free tires because I hated mine that wouldn’t barely drive on snow. Tony actually walks you through everything and doesn’t dump you on another associate … He offered to have me get the tires the next day (as they transfer between stores immediately) OR I could wait until he worked 2 days later so I could stay with the same associate. I felt comfortable with this store and him so I waited until he worked again in 2 days. Oh… And they do NOT work on commission! I asked straight out (cause that’s me). I strongly recommend Firestone Liverpool for their honesty, up-​front pricing, online coupons AND courteousness.

I honestly have yet to have a bad experience here with my car. The entire staff is very nice and very knowledgeable, & best of all will always give you recommendations for more to be done to your car, but will never pressure you to get more. They are happy to explain anything and everything to you. Have made several appointments (suggest everyone to do this when coming) and the most I’ve waited is about an hour, which is what they had advised. I would refer them anytime.

Avoid this place if you value your safety!
I had my tires changed here at the Firestone on Old Liverpool. One of the tires was not put on properly, and nearly came off while driving! If that happened, I may not be alive today!
This place is full of incompetence. Clearly, there’s no checks and balances to catch mistakes. But at least the manager apologized and provided a voucher.

Very bad service. They keep asking me replace items on my car during the every-​year inspection, but never solve the real problems.
Things go ridiculous this time. A week ago, I noticed there was noise when I started my car. My husband thought that might be some thing wrong with the alternator. We told the technician that before we left. But when we picked up the car, they said the problem was on the battery and starter, and they replaced them. The ridiculous thing was, they said there was still noise, and they don’t know what it was… And they hoped we could go back if we met some new problems.
Today, my car was broken on my way to the office, I cannot start it any more. I trail it to another auto repair store. Just like what I and my husband thought, the technician thought the problem was on the alternator!!! After replacing the alternator, the noise totally went away.
It is sweet that Firestone send coupon every month, but I just don’t know why they cannot stop replacing items with no problems and keep charging money from my pocket! I don’t know how their technicians work and how they can call themselves professional man. BE AWARE if you need their services. I don’t know what is your experience here, but I will definitely not go back here any more.