Charles Heating & Air Conditioning

Thieves and liars!!! Do not trust this company. The previous owner of our house had Charles Heating come in the day that we closed on the house to repair the tankless hot water heater. When we moved in, the system did not work. We called Charles and they gave us the run-​around. They said that the issue we had was not the same issue that they came to fix, which was a lie. On the invoice it said that the unit was taken apart and the burners were cleaned. After the 5^th or 6^th call to Charles they said that all they did was flush vinegar through the system and that they don‘t normally work on tankless hot water systems but they were doing the previous owner a favor since he was in a bind.
We had a reputable company come in, and I sat there with this guy the whole time to watch and learn. I was informed that there were no isolation valves on the unit, so there is no way to flush the system, so that was another lie. When the unit was taken apart by the reputable technician, none of the dust had been disturbed in the unit, so Charles saying that it was taken apart to clean the burners was also a lie. After 3 wks, countless lies, excuses, and run-​around we were finally able to get a refund from charles for the work that the previous owner had paid to have done which charles heating and cooling neglected to do.