Wheels Bus Information

to the bus driver FLYING through our neighborhood at 330 dropping children off… let’s have a little driving lesson: residential areas are 25 MPH… now if you’re driving a BUS me thinks 20 is more appropriate NOT OVER 35! You WILL hit someone driving like that… you nearly hit me flying through the intersection… you didn’t even look. Shame on you. Wheels… you need to train your people better.

This bus service is a joke. Transporting 2 ½ persons on board, they manage to be late for 10 min every time! Cmon, people get places to go, while you drivers are relaxinly cruising around in zero traffic. Plus they are absolutely unhelpful. THEY have to pay people for riding their lame bus. County Connection is much better alternative. Or über/​lyft.

Hey guys. When your ‘Rapid’ bus service has a poster at the bus stop that says:
«What is your schedule on weekends or holidays?» and the answer is «The Rapid runs Monday-​Friday only» then it’s pretty safe to assume that the bus WILL run on a holiday as long as it’s not on a Saturday or Sunday.
But no. Apparently the Rapid bus line does not run on holidays at all.
Would it have been that difficult to put the above answer as «The rapid runs Monday-​Friday only and does not run on holidays»?
I am sure you guys spent a TON of money on this bus service but you couldn’t be bothered to do some simple sanity checks on something as important as the bus schedules?
Even logging onto the website and looking at the Rapid schedule there, it only says «Monday through Friday» and says ZERO about holidays.
Get your act together.

Need more drivers for the 12 to Las Positas College. If you miss one you could be waiting for the next for another hour. By far worst bus system I’ve ever encountered.

If you are disabled and transferring from the ACE train, you’d better call ahead and have the bus held, otherwise it WILL leave without you. At least the customer service rep who took my complaint was friendly and apologetic.

Remember me, the bright blonde hair and neon pink gloves swinging wildly in the glare of your headlights?
I should have taken my own good advice but isn’t that how all these types of stories start.
I had just finished up with work, it was 6:45 and I wasn’t sure if I would make the bus as it is scheduled to leave the nearest major stop at 6:40.
The big decision was, do I wait nearly an hour for the next or call a taxi? The cab could get me home quick and my aching feet would be glad for the rest after almost 9 hours on the clock… Tho take the bus, I thought, and I’ll keep 8 extra dollars in my pocket. True, it’s not a fortune but I’m on a budget and every penny I save is a penny I can put back into my business.
So being the level headed, practical entrepreneur I am I decided to wait…
I headed to the bus stop at half seven and waited in the cold for over twenty minutes only to have your driver coast by as I stood half in the street waving my arms and screaming like a crazy person.
Your constant rescheduling of routes is ridiculous and even when a bus WILL get me where I need to go you can’t even be bothered to stop and pick me up!
Thanks for validating my decision to continue using a taxi service.

I like mass transit but it is only as reliable as its schedule. In my experience the buses are typically 10 minutes late from their scheduled times even the Rapid buses. So if you are planning on going to BART via Wheels plan on missing your initial BART train for the subsequent train after. As a transplant from NYC reliability of a transit agency is its adherence to schedule.

Every year over 800 students flood the gates of the LLNL and the Sandia Laboratory to participate in internships. I have hosted interns twice and I currently am hosting a student from Vietnam who is attending Las Positas for a semester.
Is it too much to ask for a bus or transit system that would give these students some sort of freedom. My house is located three miles from the lab, but it takes almost two hours and a tour of all of Livermore on the Wheels Bus System to get to the lab.
Livermore’s population is close to 80,000. It’s time for the CIty to invest some money into public transportation.