The UPS Store

I have been to this store a few times but a long time ago. I thought to myself why I don’t go to this location and today I got an answer. I had a package sent to this location because packages have been stolen of my porch, so I signed up for My Choice UPS. I added my brother to the account so he could pick up my package. He went to the location and the ladies were SUPER rude to him and did not give him the package even when he showed his ID with the same adress as the package. Okay so I went to the store. I entered the location and first of all the lady did not say anything. NO Hello, Hi, how are you doing today, nothing! I told her I come to pick up a package and the lady said Whats your name. I told her my name and I showed her my ID. She did not ask for the tracking number nothing.
Bottom line the ladies there are NOT Friendly and NOT nice. Better to drive a longer distance then to see thoes unhappy ladies.

Great customer service. The people there were friendly and helped me get my package off right away. I was in and out of there in no time at all.

The old couple here is just so rude. Every time I go there with Amazon packages, they take the packages and don’t offer a receipt. I ask for a receipt and they look at me like I’m asking the world of them. And whenever they print out the receipt, they hand it to me, don’t make eye contact, don’t say «thank you,» or «good bye.» They are so disgruntled that I actually enjoy going in there and making them print out a receipt. Normally, I would take my business elsewhere after the rude customer service but I think my joy in making them print my receipt is worth their rudeness.
There has been a younger gal working there now and I haven’t seen the old couple for awhile. However I do know they are still there as I hear the occasional grunt in the back room. The younger gal is very pleasant. I have a feeling that the younger gal is the daughter of the couple; my guess is that she was adopted.

Major Rant! UPS Store in N. Vasco shopping center is ridiculous!!! I went in to mail something to the United Kingdom and told them I hadn’t shipped to another country in forever… The old man proceeded to be one of the most rude individuals I’ve ever dealt with. He talked to me like I was stupid. He asked me what I was mailing… Then asked me if I filled out a «customs» slip, which I «no… I didn’t know I needed one… Is that something I get from you?» He said, «well, yeah once I give you one to fill out…» (Super sassy sounding). I was like okay… Then I asked a question that was on the custom slip… It wanted to know the weight. So I asked him, can I get the weight of this from you? He said, «yeah once I weigh it…» Again in a super snotty tone… So I waited for the weight which was 2 oz. (light as a feather mind you). So he gave me my total which was $ 22, but then forgot to add in the little tiny envelope I needed to ship it in and my new total became $ 27.50!!! I was like holy cow shipping to the UK isn’t cheap is it? He looked at me and said, «well would you expect it to be?» Which I said, well no, but wasn’t prepared for $ 27 for a 2oz. Package! Also I asked if there was a tracking number… And he replies and says, «well if you wanted a tracking number you should have said you wanted one… And it will cost you a lot more to track it you know… «Dang!!! Did I just not tell you I wasn’t familiar with International Shipping? Shouldn’t have he kindly asked me if I wanted tracking and give me an option with prices?! Ugh!!! He laughed and rolled his eyes! I couldn’t wait to get out of there… Did you know they up-​charge for Stamps??? I didn’t know that was legal? He charged me $ 5.50 for a small padded envelope… Is that the going rate? Are they just super over-​charging? I know they are individually owned, but really? Talk about taking advantage… Hey if you’re going to charge an arm and a leg at least have good customer service! I think that old man who helped me needs to retire… Seems to hate what he does and loves to make people feel stupid… I’ll be going to the regular post office for all my future mailing needs to sure!

I switched from FedEx to Ups Store and enjoy it. Always good customer service and parking. I’m a frequent eBay and etsy shipper, so I’m there a lot. I also noticed some 1 star reviewers are quick to judge and have few reviews on their profile. It’s a ups store. Settle down.

A really terrific place if you like the feeling of being robbed.

There’s lots of low reviews here — the only services I’ve used, is to drop off a pre-​paid UPS letter.
This store has excellent and friendly service. Another UPS Store in Livermore gave me a hard time when I didn’t seal up the envelope, and forced me to affix the shipping label sleeve myself to the envelope, which is actually a tricky task. This store always happily does both of that for me without asking and without criticism.
This store also gives away free candy. I forgot to take a piece today, though.

Just until recently, I’ve never needed to send packages through UPS, so I’m pretty new to it and really unfamiliar to how the whole process works. I came here to drop off a prepaid package. A woman was standing in the shop and I smiled and said, «Hello! I need to drop off a prepaid package.» Without saying a word, the woman just pointed to the scale. I placed my package on the scale and she walked away LOL. I asked for a receipt because I was worried the person the package was going to might claim it was never sent. The woman acted like I was asking for her first born, she huffed, came back and printed out a receipt for me. Far from friendly indeed, but at least my package made it to its destination. Hoorah.

Worst customer service ever. You can get what you need packaged and shipped, but don’t expect friendliness. Most of the time I go the woman is very short and snippy with a horrible attitude.

The man and woman (husband and wife?) are SO unbelievably rude it’s actually quite shocking. I come here all the time because it’s within walking distance of my house but I dread going in there every time because they are just so mean… I really don’t get it.

I’ve been going to this store for as long as I can remember because it is just down the street, so it’s convenient. I’ve had them pack a lot of items to ship, and every package they’ve taken care of for me has arrived intact. I have also used other services they provide, and they are always very helpful. It may cost more for them to professionally package certain items that I send, for me, but after one does the math in money and time-​finding packing materials, the correct or appropriate box, schlepping all this crap around, etc, to me it’s a no brainer to have them do it and properly. I will continue to go to this branch. If you take the time to do so, and get to conversing with the owners, they are actually pretty funny!

I wish I can give them no star. This store is not customer friendly at all. Actually they don’t deserve to stay in business. Rude customer service I ever got in my life. As soon I enter In the store the old guy at front just disappear then a lady came she look at me like that I make a crime to come to her store like she is allergic to customer no greeting at all. The way she talk to me I jus think twice am I need to stay here anymore. In 5 min I left the store and finally go to ups store near safeway at first street.

I just had I drop off a Amazon return to this place. I let the guy know that I had a package with a label on it and I just needed to drop it off.
I politely asked where I could put it and he said” I don’t know what is it?” Really, I just told you what it was. Then the even more rude woman came out of the back and said «can I help you» with a sarcastic tone. Then grumpy number one (the old man) took my box and literally threw it on the floor. Good thing it was just a cell phone case and not a iPhone!
Although I did not spend any money here I know I never will now!
Stay away. If they threw a box on the floor right in front of me I can only imagine what they do when nobody is looking.

What can one say when the co-​owner, Leslee, sends not one but two obscene replies to my accurate review? I say this: go to this business if you want to be treated more rudely than you thought would be possible in a business that hasn’t actually gone belly up. I go here to ship because they’re close and do get the job done. Sometimes I bring a friend or family member to witness the amazing chill this store can put into any sunny day. A very weird anti-​business.

They have the worst service. The old lady that works in there is mean and grouchy. They are over priced and have absolutely NO knowledge of their products and services.
I’m still in shock of how rotten the lady is that works there! I will never go back!
I would have given zero stars but Unilocal doesn’t let you!

UPDATE — NOVEMBER 2014:
I once again had to go into this UPS store to drop-​off a pre-​paid eBay shipment, and there was a new young lady there who greeted me in a friendly and professional manner, and was very cheerful in helping me get my package into the system. For the first time in years, I was hopeful that my experiences would soon be changing there, especially if this young lady would be helping me.
Sadly, I got the usual poor, unacceptable treatment the following week, when I again had to drop-​off a pre-​paid package.
This time, it was a middle-​aged lady who (as I walked in) was already assisting a gentlemen who needed copies made. As I walked into the store, she passed me by as she headed up front to the copier, and she looked exasperated. I told her I was dropping-​off a pre-​paid package, and she snottily said, «Just leave it there.»
When I told her that I would like to get it scanned into their system and get a receipt, she snarled back to me, «Well, you’re just gonna have to wait then, as I’m busy with this guy making copies.»
Shocked by her rude attitude, I simply stood over by the counter and quietly waited. When she was done with her first customer, she came over to behind the counter, scanned my package, and handed me my receipt… all without saying a word! When I thanked her, she said nothing, and simply walked in back with my package!
Once again, there was a serious (and ongoing) failure to show any sense of concern for valuing their customer’s business needs. This older gal could seriously take a powerful lesson from her newer (younger) employee… the one who had been so pleasant to me just the week before!
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While this store is extremely convenient (as in VERY close to where I live), I have always had what I consider to be very poor experiences with the people you have to deal with in there. For example, there’s this younger gal working in there who never bothers to greet you in any way, or to even say «hello» as you walk-​up to the counter… I always have to take the initiative to start any kind of conversation with her, yet I still get only a minimal response in return, at best. She clearly acts like she hates being there, and it shows! And, when it’s occasionally someone else working the counter, the demeanor is about the same. Clearly, something is wrong here.
I typically am only dropping-​off my ready-​to-​ship packages for my occasional sales on eBay, but ALWAYS have to ask this gal for a receipt… as she never offers you one… without fail! Nor has she ever once said, «Thank you, come again» or anything along those lines, to try to encourage you to come back. Same thing from the others, too.
The bottom line here is that, sure, this location offers the same services the other locations do, but their employees need a LOT of training in what customer service should be… and, they should at least act like they’re glad they all have a job working there!

Small but pretty friendly service. They are not that fast so go there when you have enough time.

I am extremely disappointed in my experiences with this UPS Store. They are downright crooks! I was overcharged for shipping some very basic things.
They charged me $ 15 to ship a sweater. Yes, just a sweater! The older woman demanded that a sweater be sent in a box, a padded envelope would not work, according to her. Clearly she wanted to charge me for boxes! This sweater was sent to me in a padded envelope for $ 6.24 just a week prior. Hmmm…
I was also charged $ 23 to ship a Purse/​diaper bag. Yep, again. In a box!
I shipped a sweater, a diaper bag, a few baby bottles and a magazine to 4 different places, all within the US (ground shipping, nothing was expedited) and was charged $ 71.98 total. What a freaking joke!!!
Avoid this place. They purposefully over charge on shipping and tell you lies to your face. I won’t ever step foot in this establishment ever again. I will happily drive across town to the Post Office. And I recommend you do the same.

Avoid.
The business owners used to be so friendly and now… they have gone sour.
I went with my kiddos to take their passport pictures and the man… well he literally took the worst passport picture ever and refused to re-​take them. The pictures had too much shade and I already know they will be rejected.
Avoid the place.

One of the most unfriendly and unprofessional business owners I have ever met. The old lady and old man are incredibly rude and short. The few times I’ve been here I was rushed out. I used them for a mailbox, but I’m very happy I took my business somewhere else. Avoid!