The Home Depot

This is my review on TOOL RENTAL.
Fraser is the reason I am giving a 5 star review. He was friendly, helpful and very considerate. He acknowledged my wife and her pregnancy and showed a genuine concern for her health and safety during our remodel. Fraser saved me money during this expensive remodel. The tool rental was half the cost of another tool rental place and I got the correct tools for the job. I appreciate his help but what really pushed me to write a review was his personality. All in all, a good guy.

Every single time I go here with my husband, employees are jumping over each other to ask us if we need any help. Every single time I go here alone, I have to chase employees down for help. What’s up with that?
Good thing they have clear signage and I can find what I need usually after a long time searching on my own.
Just yesterday I was in there looking for individual blind slats, I searched that store high and low before resorting to ask for help and still got a pissy attitude from the person who «helped» me finally find them. By «help» I mean, pointed and mumbled in the general location with a mouth full of sandwich.

So this morning we went to Home Depot Livermore to get our annual Christmas tree. The lot was supposed to open at 8:00 am. It was raining and after a few minutes we went inside to inquire about a tree. The customer service was worse than we have ever encountered at this particular store. We do a lot of business at this store too. After about 15 minutes waiting for someone to open the lot we had to ask again. Finally someone said the guy called out today and no one had keys! Really? But that’s not the reason for this bad review. The reason is because these 3 people at the customer service desk only wanted us to go away. They didn’t want to be bothered and had no concern whatsoever. So we finally had to leave. So we went to Lowe’s who had the best customer service, beautiful trees and their trees were 50% off! Lowe’s will now get our business!

The guys at Livermore Home Depot are awesome! I need a storage container (an 80 quart clear Sterilite) to function as a cat litter box, while fitting under my bathroom sink, with enough clearance for the cats to fit. So it needed a «door». I asked two associates what they recommended to cut it, and they said they would do it for me! They spent like 15 minutes with a hand saw cutting the door out. Thank you Baktash and Rich!
(See picture)

I revised my review. I previously left only 1 star because of the very disrespectful and rude way my son and I were treated by their manager Stacey Miller when my son tried to get a donation towards his Boy Scout Eagle Project. I upgraded my review because my son was called back by another manager of the store, David, who was very polite and very professional. David apologized for the treatment we received and did provide some support towards my son’s Eagle Project. David showed the customer service that Stacey lacked.
With the above said, I still feel it important to advise Boy Scouts seeking charitable support from Home Depot for their Eagle Project, to not deal with the manager Stacey Miller. She claimed to have not received the donation package we dropped off with one of the workers — who she had directed to take the package. She had us drop off a second package and promised to respond before his Eagle Project date — and did not. She commented that they get a lot of Boy Scout requests for Eagle Projects — which gave me the impression it was a nuisance for her. I was told that Stacey Miller is the manager there that deals with donation requests. I strongly recommend that you either insist on dealing with another manager or go to another Home Depot if you really want to deal with someone who appreciates what Boy Scouts do for the community.

This review is for the staff and the appliance center. A few of the workers are not very friendly and act like your really putting them out with questions. We bought a fridge at a pretty reasonable price that beat lowes and best buy. We spent over 3G. The only problem was with the contractor delivery hood rats they use. Very rude, lazy, and it’s very hard to understand a couple of them.
I recommend not using HD just for the fact they use these contractors that seem not to give a crap when they deliver your very expensive products. Mgnmt doesn’t care and they just say they have no control over the them. There’s no customer service, they will just give you a refund b/​c they are not affected by the return, If they lost wages over it maybe then they would care. If enough people bought elsewhere lt would sting them.

I am a special needs contractor with a resale license witch allows me to purchase materials without Home Depot collecting the tax for the government. It’s in their computer terminal at the register. A few years ago I acquired there commercial account card and was told that I would get a 5% discount if I ask for one while using the card. The manager was called because the checker was not familiar with how to process a non tax sale. I asked for my 5% percent discount to witch he refused to give to me. He said I could not have both. I explained that them not collecting the governments tax had nothing to do with the discount. I asked for his manager and he said he was the only manager in the store. I gave my card and left. I called the store back two hours later. He refused to tell me when another manager would be available. I shop at Home Depot Pleasanton a couple times per week. Their seasoned employees greet me by name. I do make a spectacle of myself though because I have paralysis, including double drop foot. I use the shopping cart as a walker. At check out the manager is often called because checker has yet to know me enough to help them find my account in the register. I haven’t had a problem getting my 5% discount in Pleasanton or others. Just livermore. This is the second time I was denied my discount by there managers.

I find myself going to the Livermore Home Depot less and less relative to OSH or even buying from Amazon. But we were nearby and I need to buy some evergreen tree fertilizer spikes. There were no evergreen to offer but many «generic» and knowing the different needs of evergreen trees versus deciduous trees, I was reluctant to buy what they had to offer. An attendant came up and offered to help, but she did not understand my conundrum, despite claiming to have a degree in horticulture. Strange.
Upon returning home, I looked on Amazon and found exactly what I was looking for, for a very good price. Interesting.
Even so, I wonder if the experience is less a Home Depot issue and one of the Livermore store. I’ve given up buying plants from the Livermore Home Depot, rather I find the selection and quality significantly better at the San Ramon Home Depot. Why is this?

After a bad experience with the Home Depot Livermore store, I tried out their Pleasanton location. I called the Pro desk and was assisted by their employee «Larry». Much better than my Livermore experience: Larry was very clear with my options, and promised a late Friday night delivery (9:00 pm) At 6:15 pm I received a call stating that the driver was caught in traffic and could not deliver that night. Although I was upset again, they promised to try and get my load delivered by 7:00 am on Saturday. It came at about 6:45 am, so good job by the Pleasanton team. I had no workers standing around waiting. If you live in the Tri-​Valley area I recommend using the Pleasanton location. Kind of sad that I live one mile from the Livermore store and use a further one, but we customers sometimes need to migrate to the best customer service.

We went to Home Depot looking to get some paint refills… we have had troubles in the past getting what we needed without a hassle, so we weren’t exactly thrilled to be there.
This evening, we were greeted nicely by Brad. He promptly took our paint samples, then gave us lots of advice on what we should do and where we should do it. We would happily go back to Home Depot and get more paint and advise from Brad!

5 stars all the way to Bob in hardware. Nowadays it’s rare to find someone who knows what customer service is. Bob definitely does! He is a problem solver, a gentleman, and he knows what he’s talking about. I needed a piece to finish my daughters bunk bed, and nothing fit. Until I met Bob. With his help, we were able to come up with a solution! Sometimes it takes a thinker to create what you need, and that is what Bob helped us do. Not only did he take me right to what I needed but he made sure I had everything I needed to finish the project too. Not every Home Depot has a Bob, but this one does and what a Bob he is…

Planned on ordering custom blinds for an oversized sliding glass door. I waited and waited and no one was working in the department. There was no one around to ask for help. Finally I just left and will go to some blind stores to order. Home Depot lost a big sale today but they don’t care about customers!!!

Extremely helpful staff and management team. I’m very pleased and will continue to shop and make purchases from this location.

Usually I avoid Home Depot like the plague, especially this store where customer service is severely lacking. (On 2 previous visits, I would literally have to walk all the way across the store to get someone to help me and even then, they weren’t always courteous). However, I had a very positive customer service experience with Vince over in the appliance department which prompted me to write this review. He assisted me in selecting a new dishwasher, stove and double oven for my kitchen and was extremely helpful and patient. Anytime I had a question he was unable to answer, whether it was about dimensions or function, he went to his computer and researched it for me. When making such a large purchase, I compared price and selection with Lowe’s as well but in the end, I chose Home Depot based on a much shorter lead time and superb customer service (cost was about the same at both stores).
If you are looking to buy a new kitchen appliance, I would recommend visiting Vincent in the Appliances department. That said, I can’t promise customer service will be good in the rest of the store!

First of all i don’t write reviews unless I am really satisfied or really disappointed. I am from Lathrop and I just came all the way here to pick-​up my orders i made online because Home Depot Livermore is the only branch near us that has the Christmas decors i like. But unluckily I had to deal with a RUDE customer service! she definitely ruined my night! NO thanks to that small blonde lady. .. good for you i didn’t got your name! oh and by the way the one star is NOT for you lady its for the nice stuffs i ordered online. .. you deserved ZERO star!

I have been a Home Depot customer for many years. I have spent a lot of money as a Livermore resident there. I received my newspaper this morning and it had an ad for Orchard Supply. It has a 6 to 7 foot Noble Fur Christmas tree for $ 29.99. As a loyal customer of Home Depot, I called them for their 10% Price Guarantee. Their ad in the newspaper says they will match price for price. I talked to Stacy (store #6678), a 15 year assistant manager and asked her if she would honor this price match. She then told me no, because it is not the same christmas tree vendor. I re-​read their price guarantee and it does NOT say anything about vendors. But what it does say is «In the event of an error, we will make every reasonable effort to accommodate our customer». Stacy failed to do this.
I then called Lowes, and I talked to David, a manager. He gladly told me that Lowes will honor their price match guarantee.
I am disappointed in Home Depots actions, but I am extremely grateful for the customer service I received from Lowes by them honoring their price match guarantee.
Going forward I will seriously consider where I spend my money in the future, Home Depot or Lowes. If you want customer satisfaction, Lowes is where you should spend your money.
Check my post on Livermore Lowes page.

I’ve been going to this store for more than 14 years and spend about $ 5,000 per year on everything from bird seed to tools. I drive past Lowe’s go get there because I know the layout of HD store. Service is adequate, usually find what I’m looking for.
What drives me ABSOLUTELY CRAZY is every time I’m in there (usually 3 to 5 times each weekend depending on the project at hand) I get hit up by these solar salesmen. They won’t take a «no, thank you» for an answer and continue with their sales pitch. I now go out of my way and walk to the middle row through the store to avoid them. I wait in line rather than use the self-​checkout and constantly get hit up by the solar pimps standing there.
They must have caught on because now they have a salesman roaming the aisles hitting up customers while they’re shopping for what they came for.
I’m going to shift my business to Lowe’s now. I know I’ll spend a little extra time looking for what I need but at least I won’t have the frustration of the solar hard-​sell.

So after visiting the Tracy Home Depot, we came to visit this one to see if they have any 1 Gallon Succulents that were on sale. As seeing today was the last day, we just had to stop on by!
We had found 2 great things here and were given 5% off for using our Home Depot Credit Card unlike the Tracy Home Depot who wouldn’t honor it without seeing a Lowe’s Card…
Good selection of 1 Gallon Succulents as well. They had a nice variety of succulents to choose from compared to the ones closer to where I live.
Props go to this Home Depot for giving us the 5% off without having a Lowe’s card presented and just using our Home Depot Credit Card! The cashier was pretty friendly as well.

Terrible customer service just do your job right. Dont give customers aditude. Will never recommend this store. Staff unfriendly and does not know there position in the world. Disney could teach them a thing or 2 about customer service. Mcmaster or lowes is better option.

Ugh, my first one star review but Home Depot deserves it! My husband and I have gone in to initiate 3 different, sizable, projects. All of the employees we came in contact with were helpful in the store but FAILED in the follow through.
— If an employee OFFERS to call you back about project, then they should call you back. (happened twice)
— If you go in to get a quote on 6 appliances you shouldn’t hear something like– I’m not going to give you the exact price because people just go online, get better prices, then bring them in wanting the better price. (ordered all 6 appliances from Lowes on 1^st Street the next day)
— and to salt the wounds: 4 gallons of Graceful Grey from Pleasanton Home Depot came out perfect and 1 gallon from Livermore came out like a ugly version of baby blue. The person in the paint department was condescending instead of helpful in this situation.