Sterling Wine Carriages

My family of 4 went on the Christmas Light tour. We got a special deal through google local so the price was right. We showed up right on time and the carriage was just pulling away. We called and they explained that the holiday traffic had them running behind and not to worry they would be back soon. We toured the little shopping center and sure enough, the beautiful carriage returned. The ride was very pleasant, the driver was entertaining and the lights were lovely. The only reason I’m giving them 4 stars instead of 5 was that our ride wasn’t a full half hour as advertised. For our discounted rate, I wasn’t going to complain, but if I had paid full price for a family of 4, I would have been upset. I recommend asking the driver politely to ensure you will be getting your full half hour tour. However… it was soooo cold that a shorter ride was kind of a blessing. I have recommended this to my friends and family and look forward to another adventure with this company.

I booked a trip for 3 couples and i have to say we had an absolute blast of a day.
While our trip did start off a little late stephanie was such a blast to have as a guide and she not once every rushed us for time to move on and the entire day went perfectly visiting three different wineries.
Dont show up with a tight schedule in mind.
Your on a horse. Your in a carriage. just enjoy the day.
Five stars for a memorable day.
Thank you so much
We all had a blast and you were an awesome guide.
Food was great as well!!!
Joey

Bought a travelzoo voucher over a year ago! Terrible customer service. This company rarely returns calls or e-​mails, had a full voicemail everytime I TRIED to leave a message and cancelled on us 3 times. It sounds like a good time if you can get an appointment BUT good luck on that!

Worst customer service I have ever experienced in my life. Stefanie does not respond to texts, phone calls, or emails. You will need to plan this about a year in advance and then she will cancel on you and not offer you a refund. Don’t bother… hopefully she realizes these issues are not our fault but her own for not knowing how to run a business.

Three points down for being late an hour and fifteen min. First pulls up ½ an hour after the appoitment time to let us know that she needs some supplies for the horse. Then she sends us to a winery we walk there, after 45 min we get started. One point Gained for the food it was great. Felt bad for the horse in a 100 degree temp looks over worked but I no nothing about horses. A little on the disorganized side of things. Overall an OK.

Ditto to Robin C.‘s comment. Purchased the vouchers in May 2012, got strung along for more than a year with changing horses, equipment problems, never returning phone calls or emails, no dates ever available. Worst experience I have ever had, with any business I have ever dealt with.

Bought the Living Social coupon in June of 2012. Scheduled our ride for Sept, but the horse had a problem, and she had to cancel. Stefanie extended the cerficate through June 2013 and changed the name of the company from Livermore Wine Carriage to Sterling Wine Carriage. We rescheduled our ride for May 24. The afternoon of May 23, Stefanie called and emailed to say her horse had another injury and she had to cancel. I was really looking forward to this event, and the people who took the tour wrote rave reviews, so her company has potential. Unfortunately, you don’t know if you’re going to be one of the lucky ones who go or one of the disappointed one who don’t. Living Social was willing to give me Deal Bucks, when I told them my sad story and asked for a refund.

I bought a coupon from Living Social for this ride and made arrangements with Stephanie. I cannot thank her enough for accommodating us on a Monday… despite the rain. Danny our horse was a pleasure to be riding around with.
My fiancé was really surprised by this date and we both had a great time. The food was delicious as well. Quality.
I would recommend her for your dates.
–Christian and Jenny

We went with friends on a carriage ride in Livermore. Pick up was at Concannon winery. Lunch was included in the ride (and it was delicious!!! One of the best and biggest sandwiches I’ve ever had).
The carriage was really comfortable. It has a shade cover and the seats are well padded. It would be difficult to do if you had mobility issues though, so if you can climb up to a high seat, this isn’t for you.
Danny was our clydesdale, and he is a wonderful horse. Super calm, and very sweet.
The pace is slow, and perfect for enjoying the beautiful Livermore scenery. The driver is friendly, and will take you to 3 or 4 wineries. You might even be able to do more than that if you hurried– we were not in a rush.
I think this would be an amazing addition to a wedding.
The only caveat, for those of you who like punctuality, is that the carriage may arrive a little late. If you can’t handle that, you might want to do something else. If you can be flexible, I think you’ll have a lovely time. Get some wine or sangria at Underdog and just chill out until your ride arrives. Remember, there’s an animal involved here– as well as the fact that this isn’t a big business.