SpeeDee Oil Change & Auto Service

Took my car in at 8:30 am for a simple oil change and Smog check. Spoke with a man who seemed confused on what type of oil I would need and also let me know it would be an extra $ 15.00 for a special filter they found in my car (I’ve never heard of this in the 6+ years I’ve driven this vehicle) 49.00 for an oil change?! I had a Unilocal coupon for 29.99 which they honored but including this $ 15.00 fee for a filer and tax, it was almost 50.00 again.
They let me know the Smog guy was running behind and my car would be done within an hour. I got a call about 30 minutes later and was told my car was ready. I was not told until I went to retrieve my car that the Smog guy didnt show. I was told to come back at 12pm and I would receive a discount for my troubles. I called back around noon. (At this point it had been 3.5 hours since I started with this journey) I was told he wouldn’t be in today and to go to Tri Valley Auto and they would give me a discount for my services.
The reason I even gave one star is because Nikki the front desk girl was very genuine in apologizing. Despite her great attitude, I’ll never go back.

They took the time to explain the services needed on my car, unfortunately I needed new brakes. Oil changes are always fast and everyone is nice and professional.

Had my oil changed in Livermore 94 550? Worst experience ever! Charge 14 $ above 80 for synthetic for oil filter electricity is off clerk trying to calculate sales rate by hand for the guy in front of me. 25 Minutes is now 40 minutes. Late from lunchI Don’t even have a proper sticker to tell me the date of the last oil change as I drive away. Will go to the Tracy shop from now on 95 376, no problems there!

When I arrived, I was greeted by a rough guy that told me he had never seen a 2014 Jeep before… uh, oh! He then asked me the oil type… I said regular (¹⁰⁄₃₀) and he asked me to pop the hood. He said I guess regular would work. He asked me to fill out the paperwork then told me that my Jeep would require a special filter and $ 15 dollars extra…
I left immediately and headed for the dealership where I can get and inspection, oil change for 36.95. More importantly, I trust and feel confident in the service and associated costs vs. this Speedee Lube.
I have been here before and don’t remember this experience. Perhaps the franchise has gone in the wrong direction.

My father came here for a full synthetic oil change a few months ago. They did the service for about $ 70+, but didn’t replace the oil filter claiming it was «clean.» Really? What kind of shop does that?! My Dad insisted it be done, but the technician wanted $ 15 extra for the oil filter! WOW. So, the oil change ended up being $ 85+. What a rip off.

Don’t go there!!! Shady!!! Staff is totally unprofessional and RUDE!!! They just don’t know how to deal with customers and they are waaaayy overpriced! They will only change your oil and won’t do anything else on the check off list even though they check yes! Total ripoff! They went downhill ever since the change of ownership.

So took my company vehicle to this location for a oil change. I never take my personal vehicles to service. I am mechanically inclined. So anyways I told one of the techs I want 5w30 oil that’s what the vehicle takes. By the way The company vehicle was a 2014 Chrysler 300 sport. Guy tells me do you want synthetic or regular I told him regular. He said you should go with synthetic regular tends to cause water in your engine. This is how they SCAM people! By the way this isn’t true. The only way this can happen if you have internal damage in your motor like bad gasket seals. I wouldn’t recommend taking your car here. I ask the guy to explain this cause to me and he couldn’t answer my question he kept jumping to different subjects. Pretty said.

Definitely speedy, I was in and out of this place in 20 minutes. Probably won’t return to Wheels Works which took upward of 90 minutes and always tried to sell other services such as battery.

Do not go here they over charge and our very shady they could answer any of my questions of being overcharged and told me there was no owner and would tell me who they were or who the manger Was they pointed to a business and had me looking there they were not helpful warn you do go here was charged $ 70 for a basic oil change Scam shop

TL;DR
Initial wait time I was told: 35 minutes. (Arrived at 9:45am).
Actual wait time: 30 minutes.
Will probably return.
Full Review:
When reading the reviews, they’re mostly 1 star reviews. Due to the fact that I use to get my car serviced here before I moved away, I thought I’d still give it a try.
My first encounter was with the guy checking cars in. Not very personable, but he seemed to know his stuff. Was in a ‘Let’s get this done/​over with so I can move on’ kind of mood. Not a bad encounter, but certainly not warm.
Minute 15 of waiting, and they still haven’t started on my car. Still in the realm of do-​able, but we’re approaching the danger zone and exceeding the originally positioned completion time of 35 minutes.
Minute 20 of waiting, they’re now beginning on my car.
Minute 30 and my car is done.
Used the $ 5 off coupon from checking in on Unilocal,and the total came out to just over $ 80 for the synthetic oil and the 17 point inspection.
I’d say my experience was worthy of 3 stars, as the lack of customer service and the fact that I had to ask what they did instead of the cashier explaining the work that had been done. I do appreciate the guy setting correct time expectations. I’ll probably be back.

Giving 1 star because you can’t give 0. I wish I would have read the reviews before taking my vehicle here. Everyone’s review is similar to my experience. I took my truck there for a smog and oil change. They quoted me $ 79 for an oil change with $ 10 per quart over the first five. My truck takes around 13 quarts so that would be over $ 150 with tax. Ridiculous! I asked them to smog only. The tech called me part way into the test and told me my exhaust is smoking and he is going to fail the test. There was no smoke but the time ran out so I agreed I would change the oil and air filter myself and bring it back. I did and he then stated my truck passed so I paid an additional fee and went on my way. Forty five minutes later he called me to say it failed. I’ll spare the remaining details and just say steer clear of this shop. Incompetent and sleazy.

I have been going here for about 10 years and today is the last time. You would think this is a business where you fill out the paperwork, the oil gets changed and the payment is made. It is not rocket science, it is a simple customer oriented service business. They have now hired a cashier who has no idea what customer service means or even what her job is. The car got in, the oil got changed and then sat blocking the isle for 30 minutes while she walked around the shop looking cute. Even after asking her to get the paperwork so I could pay she made no effort to do so. Finally they had to move my car to let others out but still no paper work and no initiative to go find it. When it finally came she spent forever tying in the information and looking cute (she can’t type!). An hour and a half for an oil change because of poor customer service is not SpeeDee. Do yourself a favor and drive on elsewhere. I will.

I am giving Doug 3-​stars for providing excellent customer service today. The person working on our car was not there and Doug went out of his way to ensure our transaction went smoothly. Doug was working on another car when I got there and because there was some confusion with the work done to the car he stopped and helped figure everything out. We appreciated it.

Was there today and I will NEVER go there again. Very aggressive up sale and when I said no they stopped working on my car. I was there for an hour for an oil change! The lady running the cash register also had a lot of attitude. The hour it was there I watched them try and up sell all the other customers too. Very poor business practices and I doubt they stay in business long with practices like this!

Been going here for years, always watching the guys to make sure they add the oil conditioner and use the full synthetic oil. Many times I had to have them drain the oil and add the conditioner. I keep all my records and noticed they would have a variance in the price of the oil and additive for the last 4 changes. Giving them the benefit of the doubt I sat down and show the manager the invoices and that I was a loyal customer. He agreed to a free oil change with the additive the next time I came in. I kept a copy of his notes and had him sign it. Well the next time I went in… The manager wasn’t there and some other guy claiming to be the manager said I’m the other guys boss and we’re not doing a free oil change. After almost driving out do to an heated discussion he agreed to change it for free, however they left my car in the garage (they always drive it up) no one to thank me or greet me. I’ve had enough. I now go to the Spee Dee in Pleasanton. I never argue when you suggest any type of additional service… Your loss!

Ive been here before and it was fine. This time, the worst. These guys are basically incompetent. No procedures, standard practice.
Oil change and diesel fluid. I brought both as they are a so called «special» product.
Changed oil and forgot to pass paperwork.
Waited and waited. They said 30 min. After an hour I asked. The couldn’t find paperwork and weren’t sure if it was done or where they parked it. Finally, found paperwork but didn’t know which keys, relied on me to identify my keys.
My car takes 4.3 qts of oil. I have them 5. Normally they return the partial qt. they couldn’t find it. At $ 10 a qt, thats about $ 7.
Then to find they didn’t add the fluid.
The worst thing, they don’t know or care what their doing.
I will never go there again.

Price for services is not bad and you get a $ 10 off if you check in with Unilocal.They push the synthetic oil pretty hard. Easy enough to say no. A few beefs: First, they left greasy hand prints on the steering wheels and bodies of both cars I had serviced the same day. Not cool. Second, when I arrived, I personally opened the hood (at their request). When I did so, the hood rod support clip (little clip for storing the hood rod) was right where it was supposed to be. A couple days later, I opened my hood to jump another vehicle and the clip was missing and the hood support rod was just sitting on the engine. They said they’d reimburse me for the part but come on. How did they break it off and why didn’t they tell me?!? Not cool.

I went for an oil change on my car and the actual price was over $ 30 higher than what I was quoted. When I asked the blonde lady (the manager) at the counter when she presented my bill why it was so high, she said they had to put an extra quart of oil in the car, and the extra quart cost about $ 25… So what was quoted as about $ 75 dollars was over $ 100 for an oil change.
Do yourself a favor, go to a reputable place, not a ripoff with attitude like this place.

It’s your usual quickie oil change place. I’ve had good luck here. Do yourself a favor though and wait over at Tap 25, Swirl or Sauced so you’re not bothered by the constant upsell discussions for engine flushes, filters, etc.
But the fact that you can enjoy downtown Livermore food and bevs while you wait elevates this place from three stars to four. Also, it it’s still there, don’t miss out on the Unilocal check-​it $ 5 off coupon.

Not even deserving of one star.
The slimiest group of people I have ever had the misfortune of dealing with. They up sell everything they can. I had three different people «work» on me trying to convince me that I need this and that. I was given prices on parts I later learned were marked up almost 50%.
I then learned from a friend that the men at this shop have been know for verbally abusing and cat calling female clients suppliers and walker byes.
I will NEVER return. I’d rather leave my car at the side of the road than deal with this miserable group of schemers again.
I would recommended TriValley auto care, it’s not far down the road, or Expert Tune and Smog, or … Literally any other shop.