Smile Line Dentistry

Smile line dentistry is awesome. The staff is super friendly and helpful.
In the past I have had major anxiety when it comes to seeing a dentist but after seeing the doctors at Smile Line Dentistry for the last few years I am feeling much more comfortable at my appointments due to their professionalism and bedside manners.
I recommend this office to anyone who is looking for a real professional.
Thank you Smile Line Dentistry!

I have been to quite a few dentists over the years, never quite satisfied. Either they couldn’t get me in on Saturdays or just not quite happy with the work that was done. I was desperate and by chance tried smile line dentistry in Livermore, I fell in love with the staff and the doctors and can’t see myself going anywhere else. I moved my entire family to Smile Line dentistry and recommend them to all my friends and family. The front desk staff is always helpful and extremely friendly. They have always worked around my family’s busy schedule. The doctors are very professional and have great bedside manners. I have had fillings done and even had a cap placed on one of my teeth. The work is flawless they matched the cap exactly to the color of my teeth. Even I can’t tell which one it is. I am extremely happy with Smile Line Dentistry and would recommend them to anyone who is looking for a dentist.

Smile line dentistry is great, every time I have been there its been a great experience. The staff is super friendly and helpful. They have been able to work around my work schedule to get me the care I need. I would recommend this place to anyone looking for great dentist office

I was looking for a new dentist for myself and my family. I first took both my kids in… my «gunea pigs». After both cleanings the kids had no complaints. That says a lot! Dr. Sidhu identified that they each had molars that were never sealed. She was able to do the sealings right then! No need for another appointment. I scheduled for my husband and myself. My cleaning was a breeze and my teeth felt great! Aly did a great job and NEVER stabbed my gums like my previous hygienist did. Dr. Sidhu identified several small areas of decay that my previous dentist had ignored. She also let me know I grind my teeth which was causing some significant damage I had been feeling for years. It just happened that since my husband had started a new job we were double insured. Onile, the office manager was able to get me a $ 300 night guard for $ 25 and then, since I had brought in 3 other new clients, they waved that co-​pay! The decay was drilled quickly and comfortably with NO SHOTS! I didn’t feel any pain. All taken care of for $ 0. My husband needed more work. He had a broken bridge that needed to be replaced (usually costs around $ 1000) and some sensitive areas that needed to be filled. We have always known that he grinds his teeth and needed a night guard as well. After Onile worked his magic we were charged under $ 300 for his bridge, fillings and night guard! An amazing deal for really quality work. So happy to have finally found a good dentist who is professional, competent and friendly and who hires staff that are all those things as well! Sorry for the long review but I needed to get all the good stuff in!

I was unhappy with my dentist and I was looking for something new. I was referred to Smile line and I have never been happier with my experience. My cleaning was done by Aly and she was fantastic. She was so friendly and professional I felt great afterward! I know she has pride in what she does and her funny personality kept me totally comfortable and at ease the whole visit. I will refer everyone I know to come to smile line dentistry and enjoy the Aly experience!

Had a great experience. My family go there too. Very friendly staff, awesome office manager. Dr. Sidhu is great. Very good service. I diffinetly recommend them.

First and last visit…
I was in dire need of an emergency tooth extraction on a Sunday and after failing to reach a dentist on my own I called 1 – 800 dentist. So to be fair there is a third party involved that should be disclosed out of the gate.
That established 800 dentist set me up with Smile Line Dentistry for a 9 AM appointment on Monday morning.
After suffering all day Sunday I showed up to Smile Line Dentistry on Monday as scheduled. And guess what they were not open… That’s right «NOT OPEN.» I found this out by the way, not just by the obvious closed sign on the door but by contacting their on call or emergency number who was unaware they were closed as well. They explained that normally they are made aware if they are closed on Mondays but were not in this case and could offer no explanation as to why they were closed on this Monday as they should be open.
A few important points of note
*After knocking on the door for several minutes I started to leave and noticed a woman trying to sneak out the rear door. a woman who looked an awful lot like their head dentist although I could not be sure because I didn’t ask. Pain blind I guess. I asked if she could help in any way and she said sorry we are closed and there was nothing that could be done.
*This woman stated they switched their normal closed day Tuesday, to Monday and someone must have «Forgot» to update the system. (Presumably the one 800 dentist was reading.)
*She was even unwilling to take my information and adjust my appoint for the following day as she was «very busy and needed to leave». Telling me I would need to call back on Tuesday when they were open to schedule an appointment then.
*So I was left with no appoint, no dentist to help me, and a still raging tooth ache…
Thankfully after several frantic phone calls (NOT 800 Dentist) I was able to get a hold of a fantastic dentist who got me in within an hour of calling and all ended well.
See my review on Star Brite Dental for the details on what an amazing dentist looks like.

lets see,
I found Dr. Mandeep (Mona) Sidu when my union switched to a more cost effective insurance company. I was wary at first but over time found her to be one of the best dentists i have ever been to. When I first went I hadn’t been to the dentist for several years due to extreme stress at the death of my brother who we found on thanksgiving day 2009 (he’d been dead for 2 weeks when I found him) and the death of my mother in 2010. (I watched her waste away from cancer as I was taking care of her) As well as the deaths of multiple other family members. Myself and my teeth were in bad shape!!!
All of her work has been outstanding. I have had a repair fail and she fully stood behind her work not charging for a fix even though I think I may grind my teeth a bit and like to crunch hard candy. (i hope she doesn’t see this as i do try my best to take care of my teeth now lol) I was also told my insurance covered my implant and it did not but they did not bill me for it. this is huge as they stand behind what they say! there are not a lot of places especially dental offices where this will be done. It is almost unheard of today!!!
Zen M.‘s review didn’t make sense to me. All staff are very friendly and I’m usually a pretty quiet guy. They are always friendly and smile when i’m there. I’ve had a lot of dental procedures done from cleanings, grafts, implants, extractions, root canals, etc. at other places over my life (i’m 47 now) and have had ZERO problems with anything done at Smile Line or with Dr. Sidu or anyone else there. They are one of the best dental offices I’ve been to. To even imply there is dishonesty with them is a load of crap. I’ve been going there since 2010 or 2011 and Zen M. ‘s opinion is as worthless as the tarter that was never cleaned of their teeth!!! I’m also very discriminating and particular about businesses and Dr. Mona Sidu and All of her staff get 5 stars.
I still don’t know all of their names but Oneil who does billing is one of the best i’ve come across!!! If you don’t understand anything he takes the time to explain it. As I said above he will give you an exact quote if you ask and they will stand behind it! It does not get any better than the job he does. The other female technicians that have had to deal with me are also top notch and very professional. I cannot think of anything bad to say about any of them.
Finally there is Dr. Sidu. Another reviewer who gave low marks referred to her as the «queen». What a load of crap some of these people write!!! She is very down to earth, very intelligent, and also quite attractive lol. She has a very sweet personality and if I wasn’t married I’d ask her out myself. lol (not that she would ever date a client especially with teeth like mine! lol) She has both beauty and brains and thats a knockout combination! Her work is top notch and as painless as it can be in a dental office. Her demeanor is caring and I truly believe she cares about her clients. I don’t think she would recommend things that aren’t necessary just to «make money» as another reviewer stated, as she never has for me. Dental work is not cheap and their pricing is quite reasonable compared to the many other dentists I’ve been to. Dr. Sidu gives you quality work she stands behind at a very reasonable rates.
I will continue to review Smile Line in the coming years to keep things up to date. For the 4 – 5 years I’ve been there they get a solid 5 stars from me!!!
–dave f.

Pros:
–TVs on every chair even in the surgery room
–Clean bathrooms
–Flexible Appointments, they will try to accommodate you especially if your running late.
–X-​rays are digital and the process is comfortable and quick
–Cleanings are thorough
–Oral cancer screening and fluoride options -(can cost extra if not covered by your ins.)
–Periodontist on-​site
Cons:
–I’ve had appointments rescheduled a few times– I don’t mind, but be prepared incase it happens.
–My actual time with the dentists was shorter than average– maybe because I don’t have major problems except my receding gums which was corrected by Dr Nguyen.
–They don’t open on Saturdays in the summer.
Overall my visits have been the best in all my years going to a dental office. The staff is customer service oriented and friendly. Oneil and Erika are always courteous and greet me with a smile when I check in and out. Allie (hygienist) is very knowledgeable and reads the doctors notes before starting cleanings. Dr Nguyen walks you through the process of the gum surgery– warns you of upcoming pain and discomfort and is very gentle. I chose this office initially because I needed gum grafting and at that time it was convenient having a periodontist on-​site. I’m glad I found this office and will continue coming back.

Dr. Nguyen is great! Him and his staff are very friendly and polite. This place has an additional $ 5 copay for consultation.
My only complaint is the receptionist who is not very bright (might not be her fault). She asked me for my insurance info even though they already called my dentist and got it. She is not efficient and does not take pride in her work. She is not friendly. Also, I thought my appointment was the week before so not sure whose fault that was. I was really annoyed. They call to confirm so if they don’t confirm, you should call them before showing up to your appointment.

Was with the original owners, and was rolled over as Dr. Sidhu’s patients. after seeing her, we left. With a broken temporary, I had to go in. They sent me away with a sharp point digging into my cheek. When I went to the specialist he just ground the point off, no big. Don’t understand why she couldn’t grind it herself. Took less than 2 minutes.
My daughter had some cavities to be filled. Dr. Lak arrived 30 minutes after my daughters appointment. Her dad had asked if he needed to reschedule, but was told no. The doctor would be in soon. My daughter goes into the back. She was nervous. Her dad asked if he could go in the back to calm her. He was told no. They gave my daughter a full shot of novacaine along her entire upper jaw. They then told her to rinse her mouth out and go sit in the waiting room. Her dad was standing outside. When he came in they said they would not work on her, she was too nervous. The Dr. never came and spoke with him. Sent them away with a numb jaw. When her brother came in later in the morning for his appt. Dr. Laks told him all sorts of things about my daughters appointment. She had no right to talk to her brother about her appointment (hello HIPAA?) Talk about fuel to get his sister in trouble, teased, etc.
Before writing this, I gave Dr. Lak a chance to tell me her side. She refused to listen to me, argued and spoke over me, then hung up me on when I told her to be quiet and listen. The male office worker is a jerk as well. Too bad I had to give one star.
Family dentistry they are not. Looks nice on the outside. Pretty rotten on the inside.

Had a very nice experience. Now my hubby and kids go there too. Very friendly staff. Awesome office manager. Very good service. I recommend them.

1^st — I love how (I’m pretty sure) the dentist tried to write herself a review and it got blocked due to violation of guidelines (see the bottom of filtered reviews, Mona S. — dentist name is Mona Sidhu).
2^nd — I know everyone’s experience is different, so you probably just need to go in and see if she works for you. I was recommended to go here, but had horrible experiences, dreaded going here, but had no choice for a while because I was so busy to find a new dentist and needed work done.
Every time I’ve gone here, there are rarely any smiles from anyone, except from 1 technician who makes me feel slightly comfortable and the guy who handles the billing… makes me feel like everyone there is a sad sap. But I don’t know, because the people who’ve recommended her say she’s great and it’s a whatever experience, just gets the job done, no problem.
It was a nightmare for me because it was ACTUALLY PAINFUL. «Does this hurt?» as my teeth are being probed and I’m cringing. Multiple times. It’s like they were waiting for me to jump out my chair and go thru the ceiling?
Not a comfortable atmosphere, not cordial, procedures that are definitely not necessary (I’ve since went and gotten second opinions). It’s hard to find an honest dentist, I was hoping I wouldn’t have to look around, but evidently I have no choice! & I feel like I was actually trying really hard to like coming here — I came here on multiple occasions!
I’m sure my insurance isn’t too happy since looks like in those few visits they’ve been charged up the wahoozie

Dr. Sidhu and her staff are awesome — very friendly and professional! I have been coming here for a few years now and I absolutely can’t imagine going to a different dentist for my dental needs. I’ve had the Invisalign treatment and several other procedures (some complex) during my visits and at every visit, everything went smoothly. Because Dr. Sidhu and her staff are so great, I highly recommend them.

I used to be afraid of dentist, well, not so much the actual dentist but more the needles that usually are associated with a dentist visit. yes, perhaps If I took care of my teeth better then I wouldn’t have to be afraid of needles but I am human after all. I went here for the first time back in December and been used to Western Dental Services, i made sure my whole day was blocked for this initial appt. I was pleasantly surprised when the nice front desk lady informed me I only needed to fill two pages of information. I began liking the office right off the bat. My appointment was at nine, I left with a teeth cleaning, three cavities and full set of xrays done by 11 am. That was the fastest I have ever seen a dentist work with my teeth, and the best part, I didn’t even feel the needle when she used it to numb me. AWESOME. The office was clean, very neat and organized. The office manager was super kind and friendly and I didn’t feel like I was been pressured to by treatment I didn’t need. All the assistants were very nice and calming, specially with my nerves going crazy, that was very important to me. I definitely have been back and now I have even received Invisalign as part of my treatment. Totally worth it and the Dr is so professional.

I really like that place. The staff is very friendly and I always feel very welcomed. My invisaligns are great, you just need to come every once in a while for check up. I definetely recommend Smile Line.

I had to take my daughter here for a check-​up (School Requirement). My daughters first experience, elsewhere, was horrible. So naturally she was very hesitant to «Go to the Dentist». We got there for her appointment and they were very friendly and professional. They took x-​rays of my daughters mouth/​teeth, which I could not believe my daughter didn’t even hesitate with them. The dental assistant was so nice, caring, understanding etc. Then came time for the dentist to look at her teeth and do a basic cleaning. The Dentist was incredible. They made her feel so comfortable, they spoke to her and told her what they were going to do next. The whole experience here was phenominal! I am still in awe about it all. I don’t think I will ever go anywhere else. They took very good care of my daughter and that means the world to me. If I could give more stars, I would!

First time visit, and I can guarantee it will be my last!
So here’s the deal. I arrive an hour early to ensure I get completed on time as it’s a Friday afternoon and would love to get home. I ended up waiting the entire hour, as of course they couldnt start a minute early… i am sure it’s a policy of some sort that prevents them from being proactive.
During my hour waiting, upon filling out the paperwork as a first time customer you get the sense it’s all about the money! The first thing you notice is they charge you $ 35 for a missed appointment within 48hours. I dont know about you people, but I have this thing called a JOB that at times can cause my appointments to be rescheduled.
Then I get my x-​rays, and after a looong wait with the xray pad on my chest they finally get through all their administrative tasks at the front desk (must be understaffed I presume), and then I get x-​rayed and taken to the back room, where I wait longer…
Finally the «Grand Queen» Dr. Mona Sidhu shows up. She immediately starts getting on her soapbox about how the «recommended protocol» for brushing teeth is twice a day. No small talk, no «hi how are you?’ etc., nice to meet you. what do you do for a living, how did you here about us. NADA. Just lectures! You would think I was a problem being a first time customer or something!
Anyway, she brings up my resistance to sign a $ 35 missed appointment fee and the first thing the «Doctor» says is «go ahead and split». She didnt even want to hear what I had to say about it… and didn’t want my business. Holy crap! What kind of a practice is this place? As she was kicking me out, I had to beg her to clean my teeth as it was quite an ordeal for me to make the appointment given my very busy work schedule.
Anyway, it gets worse They dont know anything about customer service… not once did she try to be cordial or explain her rationale for her policy only to say «we value our customer’s time» whatever that means! What she was really saying is she values making money more than hearing customer feedback.
The teeth cleaning experience was mediocre at best. Not as thorough as places I have been before. I really felt like she was just going through the motions, rushing through it, and ready to move on to the next customer where she can pocket more cash!
Thankfully I dont need to go back to her again as like usual I didnt have any cavities (even with the soap box lecture somehow I am «ok»… imagine that!!).
This gives me plenty of time now to change dental insurance plans with my employer and find a better dentist on Unilocal who can take care of their customers.
Hope this review is helpful to you all out there looking for a better option than this god forsaken place called a dentist office!

I had a wonderful expereince at Smile Line Dentistry. Upon reaching the office the staff was very helpful and friendly in getting me registered as a new patient. My appointment was on a Saturday (they are open on certain Saturday’s) so this was quite conveinent. I did not have to wait at all and was taken right away to get my x-​rays done once done with paperwork. I had two cavities filled and a cleaning. Dr. Sidhu was very thorough in explaining and answering all of my questions, and was very gentle in the entire process. She also made sure I was comfortable and asked me to raise my hand if I was ever uncomfortable or in pain during the procedure. The dental assistant was also quite gentle during my cleaning, as well as helpful in explaining to me the correct way to floss (since I don’t do that enough). At the foot of each dental chair there is a mini TV, which was quite helpful in keeping me entertained and distracted during everything.
Overall I had quite a pleasant experience. In the past I’vd had some terribly uncomfortable experiences with other dental offices and was pleasantly surprised by my experience at Smile Line Dentistry! I would highly recommened Dr. Sidhu, as she is the most gentle dentist I’ve had in my mouth! :)