Infiniti of Livermore

They are closed. They didn’t «move» to Dublin, Dublin is a new dealership with completely different ownership. Bought a car their last day (they never told us they were closing and would drop off the face of the Earth) with promises that car would have a few scratches buffed out and oil changed. Hopefully the new Dublin dealership will honor their shady promises.

I interacted with Greg and Olga from this dealership to buy a used car and my experience was very good. Although I didn’t buy the car from them because of reasons beyond their control, they were very courteous, transparent during the process.

Poor customer experience post-​sale as a customer. I am very disappointed with the experience considering the premium I paid for an Infiniti. I bought a new QX56 from this dealership and it has continued to be unreliable. The dealership did not honor the warranty. The full review for the service issue can be seen here on their new service page:

Buying a car here was not the best experience i have had and I have bought quite a few cars in the past. The highlight of things was the great sales person I had, Olga, she was really sweet and seemed like a really good person. Then dealing with the managers and finance was just a long hassle with people who didn’t seem to care if we bought a car or not. What annoys me right now is that I have left several messages for the finance department as well as the finance person I dealt with to see where I need to send my Insurance information to. They were so fast to say, call us if you need anything and yet no one ever picks up or calls you back. It’s a shame since we still are looking for that stick shift car and pretty much has decided it will not be from here. Lets see how long it will take for them to call me back.

One of the best car dealers you would ever find. This has been my 4^th car purchase and this has easily been the best Buying Experience ever! Read on and learn more.
Infiniti Livermore has a mega sale going on for one weekend and we were in a market for a QX60 AWD with safety features loaded (we knew which packages we needed to meet our needs). Even before we visited the showroom, the price listed on a car that we liked was one of the lowest ever found in their website. If you did a comparison in
, their price was lower than the lowest price listed on that, so we knew it was already a great deal.
Now the experience — We arrived at the showroom on a Saturday and met Greg Zehms. Though he was busy, he gave us immediate attention and got Mike Sexton to help us out.
A BIG SHOUT OUT TO MIKE SEXTON! What a gentleman!!! Take all the notion/​image you have of a car salesperson and… throw it out of the window. That is who Mike is. Very patient, very polite, Very measured. No pushy sales pitch, no nonsense. He simply just explained everything in good detail without unnecessarily fawning over the car trying to make a sale. After our test drive, even without asking, he ran some numbers and suggested he can lower the price further more.
We however said, we wanted to test drive the Acura MDX too as we were considering these two cars and he simply just nodded and mentioned that the price and commitment would stand if we choose to come back anytime (no «sale and price today only» BS), as long as the car was available.
On the way back home, we were discussing our experience and our view of how the car was and we decided to proceed with the QX and not bother testing the MDX. We came in the next day on Sunday morning to complete the necessary formalities and then just visit the temple nearby.
Everything checked out, got the best interest rate for a car loan! Couple of minor points to nitpick — The finance paperwork was incredibly slow (not Mike’s fault) and they do the usual push asking us to take extended warranty as well as pre-​paid service costs. When I declined, I was asked why. I feel I should not be asked why as it is my choice and my prerogative. However I gave some answer and he wasn’t too pushy, so that was fine by the end of it.
All through the finance paperwork, they were very patient with my little daughter running around and wanting to sit in a convertible. Greg was joking with our family about hooking up my daughter with a convertible in about 15years time and never mentioned anything about sitting in other cars while we were waiting. They had lots of food and drinks too for customers in case anyone was hungry and were looking for some food (we didnt have any). Not vegetarian friendly though, so here is a recommendation for next time.
All in all, pretty much a fantastic experience and look up Mike for a great experience.

What an awesome surprise to discover a great dealership and staff!!! Last week my uncle had told me he is thinking about purchasing infinity Q50. Since i pretty much purchase new cars every other year and have many experiences in purchasing new cars, he’s asked me to go to the dealership with him.
Livermore infinity was the closest dealership from us so we decided to go there. Our salesperson Shannon helped is patiently and very kind and professional. While negotiating the price, that’s when we got to meet the general sales manager TJ. We can tell he was trying very hard to work with us in satisfying our needs and expectations. Instead of trying to sell any car quick and rip us off like many other dealership, he would literally go out of his way to accommodate us. Which so rare to see in car dealerships. My uncle had done research already online and we could not believe TJ beat all the prices on different models. OfCourse we didn’t tell him that we already researched on best deals other have purchased. Since he was giving us such a good deal on Q50, my uncle had second thought of higher model car so he looked into Q70. Again TJ came back with much better pricing than the lower purchased price others have. So, my uncle now is one happy man with brand new Q70 and we could not appreciate Shannon and TJ enough for this wonderful car purchasing experience! Oh one more awesome about this dealership is the finance manager Luis.
Honestly, that was the fastest financing paperwork time i have ever spend at a dealership and he is so pleasant and helpful! Infinity of Livermore is highly recommended and TJ, Shannon, Luis are the best!!!
Thank you guys!!!

Two years back I had a bad experience in this location. So I never went here. Modesto was my favorite. But last week when I was in freeway I heard a metal banging sound from the bottom of my car, and I heard it for the entire drive from Tracy to Pleasanton. So I called Livermore infinity which was the closest and within half hour Ander gave me appointment to inspect the car. I took it there, and there was hardly any wait and they took care of it very well. Very impressive. I gave 4 stars because of my past experience.

I’ve never had such a horrible experience with sales personnel in my life!
Came in on Sunday at 3:30 pm, started checking out stock on the lot looking for a particular model of QX60. Checked out few opened vehicles. Not a single person came by! In 15 minutes walked inside and asked Sales person (turned out to be from Jaguar sales division) in the separate office booth for assistance. He sent us to Danny, who kept on running around empty dealership pretending of being extremely busy. Turned out to be a very helpful sales person overall but I believe that management needs some input on sales personnel even in ‘hoteling’ dealership, and that is what Infinity Livermore is currently is.
Please, help Danny with at least one more sales person over the weekend when people do shop for autos.
Thank you.

Michael Troche is by one best service advisor I have met throughout any dealership. I have owned many cars like BMW, Lexus, Porsche, Infinti, and he illustrated tremendous amount of more hospitality dealing with me and my car the any of the dealership combined. He basically raised the bars on customer service then any other dealerships. I wished I got the same service with these other dealers. If you really need to get your Infiniti serviced I highly recommended using Michael and you will see what customer service is all about. Thanks Michael I truly appreciate the experience of outstanding customer service.

We had horrible experience with sales staff, they were rude condescending, they put us down based on where we live, we called ahead to see a certain vehicle, when we arrived the manager had his son bring the car around but it was dirty with bird poop clearly visible, they were not flexible on their price, we are never going there again

I originally spoke with Mohammad about a month ago inquiring about this G37S. A couple of weeks went by and when I came back to the dealer, I spoke with Mike Sexton about a week ago. When I spoke with Mike, the price of the car was $ 19,000. After going back and forth for a little, Mike agreed to a price of $ 18,500. After this agreement, I went to a credit union and got a pre-​approval letter for the car loan. I set up an appointment with Mike for Monday evening to finalize everything since I had the loan papers and we had already agreed on the price.
He was supposed to be working until 7, but once I got there at 6:15, I was told Mike had already left. Instead, I was directed to speak with Mohammad. I told Mike I have all my paperwork and loan in hand, and that me and Mike had agreed to a price of $ 18,500. Mohammad went to call Mike and speak with their manager, and came back to tell me the price of the car is now $ 19,500.
This really shocked and upset me because I was lead to believe by Mike that we had agreed on the price, and all I had to do was bring in my loan papers and it would be a done deal. This is the kind of deceptive techniques that give car salesmen their bad reputation. I was basically lied to in order to «hook» me in and brought to the dealership under false pretenses all just so they could go back on their word and convince me to buy the car at a much higher price. When asked to speak to sales manager they did not agree.
A complete waste of time and energy.

I am replacing a negative experience yesterday with a way more positive one today, and that makes me HAPPY! See yesterday I had some trouble with Infiniti and left confused without explanation AND without the car I wanted in my dismay last night I wrote a disappointed Unilocal review and thought well that is that! HOWEVER shortly after posting my review the GENERAL MANAGER of Infiniti Livermore himself called me personally to talk about the review and the situation. He offered an apology and asked how he could make things right and let me know I was most definitely a valued customer. NOW THAT’s the customer service I have come to know and recognize from Infiniti dealerships! We setup an appointment for today to revisit my desired car purchase. We went over terms and conditions and he went ABOVE and BEYOND to make me SMILE, really everyone there did! I purchased a car from Infiniti Livermore today, it was an amazing price and they delivered it detailed and topped off with gas too! It was almost like having a bow on top! Thank you for the time and attention you gave me today. I am a HAPPY and PROUD INFINITI CAR OWNER!!! Yippy!!!

My review is based on 4 visits to Infiniti of Livermore over the last year since they moved from Pleasanton.
I leased a vehicle elsewhere and made two service visits to this dealership. I forget the name of my service advisor, but he was always helpful and pleasant. The two services were for oil changes only, and took over an hour each, which seems very long, but my car was returned washed with the wheels cleaned. I asked them to check squeaking brakes, and they said they removed a pebble and all should be well, but the brakes continued to squeak constantly until I returned the car (it was leased).
I was coming to the end of my lease and visited the Sales Dept to test drive a Q50. It took forever to get someone to help me. Perhaps my jeans and jacket were off-​putting. Mohamed was finally assigned to help. We test drove the car but before pulling out on the road, he sat in the back seat and demonstrated the steering wheel controls while reaching across my chest. This was pretty uncomfortable and I felt it was inappropriate. During the drive, the touch screen went completely black and the car had to be restarted before it reappeared. There was no follow up after the drive. Frankly, this dealership didn’t take me seriously as a customer, which is funny given all the $$$ walking around in hoodies in this area.
My final experience was turning in my lease vehicle. I had an appointment but the cashier actually had to hunt down the person. No fewer than three people encountered me and looked at the ground rather than ask «may I help you?» The lease return guy, Ed, barely spoke a word, typed some things on his computer, gave me a paper to sign, and said, «ok, you’re done».
Infiniti is a luxury brand and overall I was very satisfied with my car for 39 months. This dealership does not hold up the brand standard when it comes to customer service and professionalism — with the exception of the Service Dept. I’ve had excellent experience at Niello in Concord and would suggest you work with them rather than Infiniti in Livermore… especially if you are female and left your Manolo’s at home.

Been coming to this dealership for some time now, ever since the Pleasanton Infiniti closed down. Great service and associates but unfortunately they do not have their own/​separate dealership/​service center. Hope to see one in the near future!

I just had a service appointment, and again everyone was wonderful!
They remembered me frOm the last visit, came by to say hello, made sure I was comfortable and completed the appointment in the time they quoted.
The Infiniti employees are the reason I travel from Alameda to Livermore, their customer service is superior.

Purchased a used Infiniti from here 4 months ago.
Sales Manager was great. His name was Afshin.
Highly recommend Afshin.
And, overall, recommend this dealership for Infiniti related activities.

Recently purchased a CPO vehicle here for the wife, and it was pleasure dealing with everyone.
I initially made contact with Mike Sexton to schedule a test drive and try to make a deal. We were greeted by Peter Haub when we arrived at the dealership and he pointed us in the right direction. Mike had the car readily available, we went out for a spin and he took his time to show us all the options and gadgets in the vehicle.
The negotiations were a little tough, but we think at the end of the day the price was fair. Elena, and Dennis Camba got the the paperwork squared away and within a couple hours we were driving off in a newer car. They were also receptive to some flaws we found on the vehicle which they quickly rectified and/​or schedule to be fixed.
Overall, one of the best car buying experiences we had. 1 star off for not budging on the price more… haha.

Where to start with this review talk about an amazing experience. I went to a infinity dealer last year and have wanted the G37 every since, it just hadn’t worked out until now. I started by doing research online and communicating back and forth with the sales manger Daniel Radcliffe. He gave me a lot of great information and I planned on coming in on Sunday. It just so happened I had time today and was actually looking at another vehicle (2015 ford fusion), customer service was awful there and it didn’t feel right so I came to the Infiniti dealer. Daniel made me feel comfortable right away and has completely changed my perception of a car salesman. Everything was explained in detail from the car, the payments and extra Infiniti features. I have to say I am completely blown away with this experience. Thank you Daniel for such great customer service!!!

Came in a few days ago and spoke with one of there Internet Sales Managers (Daniel Radcliffe) and it was honestly the best experience I’ve ever had at a dealership.
Daniel Radcliffe was very knowledgable about the Infiniti product and did talk down about other brands like the average salesperson would do. We are looking at other brands and because of the service Daniel gave us. We are bringing our business to Livermore Infiniti. If you are looking for a painless & hassle free buying experience go in & ask for Daniel. We are proud to say we will be a Infiniti Owner.

I have owned a number of different cars and this is my first Infiniti. This has been my first experience with Infiniti and I was very skeptical going in as most of my other dealership experiences have been poor. Long story short, Craig in the service center is a true professional and treated me like royalty. From the moment I walked in until I picked up my car the whole experience has been great. I never had to call Craig, he would update me daily on the status of my car. He went above and beyond his normal duties and I very much appreciate it.
I had cosmetic issues with the paint on my hood and they had a great third party vendor do an amazing job.
Keep up the good work Infiniti and hire more people like Craig and Boris the paint guy!