Gamestop

Screw this place… there is only like 1 competent employee… she is cool… the guys are all @#$#holes.

Nice shop, clean, close to home. Usually come in on a mission for a specific game or item. Always greeted with atleast a «Hello!» when I enter the store.
I once came in, unsure of what I needed for my WiiU, bought a controller in hopes of being able to play an old N64 game that I’d downloaded, the girl behind the counter made a suggestion but sadly when I got home the controller wasn’t compatible. I returned to gamestop 30 minutes later hoping to atleast get my money back, instead a young man (Chris?) behind the counter offered to help. I explained what I was trying to do, he quickly understood and swapped the controller for a completely different one and explained what was wrong. I got home and to my delight it did indeed work.
Most recently, my son wanted to purchase a game with his own hard earned money (he’s 10) the employee was polite and patient while my son carefully counted out the correct amount (Thankfully the store was empty at the time.), the employee enthusiastically chatted with my son about the game and related things and made him feel welcomed.

Let me be clear, this Gamestop is not perfect. This review will have plenty of complaints, but despite those complaints, it still has earned 5 stars in my eyes.
I take my gaming very seriously, I own several consoles and have spent a lot of time mastering a variety of games.
Naturally, I have frequented many Gamestops, but this location has proven itself to be my favorite despite the following:
The location is small-​a gamestop doesn’t need to be enormous, but its noticeably on the smaller side
The hours can be inconvenient– I’ve never had so many instances of seeing a gamestop, driving up to it and seeing that it’s closed.
Not enough Amiibo– The selection of Amiibo is very limited in scope at this location.
I recently purchased a refurbished PS3. When I came home and opened it up, I found that the controller was dirty, sticky, and generally gross. I cleaned up the controller and soon discovered that the console itself had a serious defect that wouldn’t allow audio while playing a game.
I returned to the store and told the employee that helped me earlier of my complaints and he swapped the console for me after double checking it. And therein lies the reason behind the 5 stars. This gamestop has my favorite employees. They’re professional, yet easy going and have proven that they have knowledge of their industry. They’re helpful without being bothersome and are the reason I continue to go back their store.

I bought my brother gta 5 yesterday & I asked for a new one because it was on sale for $ 30. They gave me one & I paid for it & went home only to realize that they gave me a used one that was also $ 30. I came back today & returned it. I asked why they did this & their excuse was «it probably went on sale today». Never going here ever again that’s for sure. Why would I want a used $ 30 game when the new one is $ 30 as well? First time I came here to sell a game that was worth $ 50 new with box & everuthing & they offered me $ 10 for it. Went to another game stop in Pleasanton & they offered me $ 35. Shame on you game stop. You guys deserve to be shut down. Ripping people off like that.

I’m not sure why this place has so many negative reviews, but every time I go there the staff is extremely knowledgeable and go out of their way to help me find what I need. Their midnight releases are always a blast, and it feels like a relaxed environment, where I’m not talking to a robot when I enter a store. Excellent service, 100%. Keep up the good work.

Guess what happens when you hire a hot chick that knows nothing at a video game store? Disgruntled customers is what. I decided to buy a game here instead of online because I wanted it this weekend and not on Monday. Paid double what amazon charged for a brand new copy, I got the pre owned. The disc didn’t work. Told me to go to Dublin to exchange it. Got to Dublin, there’s no GameStop there anymore! She meant Pleasanton, at the mall. Ended up going back to Livermore and the MAN gave me a cash refund. Finally. I’ll pay 15 $ on amazon for a brand new game. Over priced is an understatement.

I called at around 12:30pm today, I asked Angie that I was looking for a pre-​owned Grand Theft Auto 5 for the Xbox 360. Fortunately, Angie said she had one copy left. So i asked her to hold it and i left as soon as possible. So I’m coming from Hayward and it’s 30 miles away.
I hit traffic and I’m running late so i call Angie to make sure she still is holding it and of course she says yes. I get there about 45 mins later. I walk in and say I had Grand Theft Auto 5 on hold. So Stephanie brings out a new copy of GTA 5 and I start to explain to her that I asked Angie to hold the Pre Owned copy for me. Unfortunately, Stephanie thought the game was on hold for someone else and she sold it before i arrived there. All she said was sorry, it was her fault.
So i Drove 30+ miles in about an hour’s worth of traffic just to hear someone say my bad. That’s it. The good news is that we found out that the Gamestop in San Ramon had one in stock and the best part of it was they didn’t hand it over to someone else while I made way there.
This was a really disappointing experience and I don’t believe I will do any business with this particular Gamestop again.

Well, I thought I would give this shop one more try today, but boy did that turn out horribly. The staff were a bunch of teenagers talking about their own life and drama when I went in. They are cold and did not offer any help unlike the other store in town. I asked them if they did anything cool for midnight launches and they had little to offer. I also do not like the fact that they were not wearing any uniforms like the other store. I could not tell the employees from the people shopping. Will NOT shop here again after one of their employees were icy and passive aggressive, I believe her name was Michaela.

Allergy Boy needed a replacement for his Wii Sports Resort, an older game. The woman there helped him find it, then let him know that his malfunctioning copy might be worth something for a trade-​in. I explained that it had stopped working, but she suggested I bring it in, and she gave us $ 10 credit for it. Whoot! Very nice and helpful she was.

This Gamestop is located in a shopping plaza that houses CVS, Safeway, and OSH, to name a few. This particular location is on the smaller side, but still has a great selection of video games for all consoles. The staff is helpful and knowledgeable about current games as well as classics. When we stopped by, one employee was recounting his & his teammates glorious successes in some particular game. I thought it was sooo geeky and sooo cool at the same time. *That’s* the sort of person you want working at a video game store. Thumbs up!