Extra Space Storage

The Office personnel is extremely professional and very helpful. They are very friendly and take the time to ensure that you are taken care of, understood, informed and feel welcome to remedy any issue that may come up.

Great service! Rented a unit today, Christina was super nice and very helpful. The price was very reasonable and the property is really clean. Would recommend to anybody looking for storage in livermore

This Facility is nice and clean. The staff are always professional here. Will rent from them again.

I was there yesterday looking a place where I’ll storage my furniture this place is super clean and has it looks very secure. The girl who help me was very helpful showing different sizes of the storage so thank you, Jensy Pineda great service.

Muy burn servicio y muy amable las persona q nos atendio Jensy Pineda yo recomiendo este lugar

Cleanest nicest storage unit ever… real talk… repeat customer and have my buisness for life… oh and Jensy at the front dest manager is the awsomest

An update to my review~ our problems were resolved and the lighting is no longer an issue. We were give a small discount on one months rent for the inconvenience. Should also add that we are pleased with the outcome.

I’ve had two issues with this facility. The first is that they insist on charging you for insurance even though most household policies (including mine) cover personal property while in storage. The second is that they spam you about every three weeks. The spam emails have an unsubscribe link, which they simply and repeatedly ignore.

I’ve been dealing again with Jensy and Christina, to get a second storage unit here, and, as usual, they gave me wonderful, professional service, during the entire transaction, and now I’m all set!
Thanks for your help again, Jensy and Christina!
Bob

Extra Space is great! It was such a breeze to come in and set everything up. The two young women at the front desk were so friendly and helpful, and gave me lots of great advice on places to eat in the area, since I’m new here.
Thanks for the great service!

Great service from Jensy in the management office. Went through all paperwork thoroughly and made sure I was taken care of!

Customer Service was the BEST! So nice, everyone there! Storage is perfect, clean, well maintained location and great prices!

Very easy to rent storage unit I needed. Was in and out in 20 minutes. Jensy was awesome!

This is a nice establishment. No problems during the order process. The staff assisted my needs properly and even alerted me when I forgot to lock the unit properly. Thanks a bunch ladies. Sincerely, Vera

The best service I have ever had from a storage place. Outstanding customer service from Jensy & Kristina. I walked in to check prices so I could compare, and they qere both very happy to show me around. The facility was very clean and well taken care of. I came in the next day and rented two units. Public storage had units for $ 1 for the first mo, however I came back to Extra Space because of the customer service. The have two ppl there that do a very good job. I would recommend this place to anyone.
Jason

I haven’t been there for a year and my rent is already going up $ 19!!!
And same with another Unilocal reviewer… I reserved a 10×10, but I wasn’t told till the last min that I was getting two units. Which is NOT convenient when you have large pieces to store.
The only reason I stay is because it is very close to where I live.

This is the WORST storage facility I have ever had. The assistant manager is RUDE! Her name is shayna or something. She is the last straw on a long list of complaints. When we first started renting here, our 5×10 unit was 59.99 a month. That was about a year and a half ago. Now it is 89.99, and we were just informed it was going to go up to 100 a month. We get calls every month, 3 days before our rent is due so they can remind us our rent was not in early. We have not once been late on paying, plus we have tried to get on automatic payment with them, for some reason they couldn’t make that happen They then threatened that they were going to auction our stuff off… We will be moving out in Monday.

My friend and I made a reservation of a 10’x10’ unit at the Livermore facility via Extra Space Storage. We completed the reservation, #1 001 690 295, and paid $ 10 as a deposit to guarantee the price and availability.
My friend went to check out the place today (July 26, 2013) as the move is scheduled for tomorrow (July 27, 2013). However, she was told she would be getting two 5’x10’ units (separated by hallway). When we inquired, the Assistant Manager said that these are what’s available since we got the promotional price of $ 108/​mo. I escalated the issue and spoke to the District Manager Adrian who quickly offered for $ 10 refund and said that in order to get a 10’x10’ unit, it will be $ 132/​mo.
First, we went through the process to complete the reservation is to ensure we get a 10’x10’. If we want two 5’x10’ units, we should have reserved it that way. Second, everyone we spoke with kept saying that we can always pay the full price of $ 132/​mo to get a 10’x10’. That’s what the reservation is made for exactly. It certainly feels like a bait-​and-​switch.
Do not do business with Extra Space Storage. If we did not happen to check out the place today, we would be stuck with two units or end up paying more (because they wouldn’t honor their own advertisement /​pricing) when we get there on the date of move!!!

You will not be sorry storing your things here. Oliver and Betsy are the best!