East Bay Spa Service

They were great. until they took our money and ran with no notice!

East Bay Spa Service is no longer in business. They were great when I used them from time to time.

What’s up with EBSS are you out of business or what? No notice, no spa treatment, phone not connected, no money back! Please let us know status?

KC Peterson and wife Jenne Foster Peterson had been doing good service until May 2015. They stopped service with no notice in June, but kept the (prepaid) money. Didn’t answer emails. Their phone is now disconnected. Presume they’ve skedaddled. (One hopes their sullied reputation will follow them on the internet.)

I had been using EBSS weekly spa cleaning for two years. Until May of this year, they were great. They were reliable, did what they were contracted to do, and were easy to get in touch with. In May/​June, I noticed they missed a few appointments, yet I was still charged for the visit. I spoke to them about this, and they were apologetic and offered free service through the end of June. Three weeks later, they missed another appointment. I’ve tried to contact them, but their phone is disconnected, their website is down, and emails go unanswered. UPDATE: Google says the business is permanently closed.

Called and left messages. Emailed and no response. They still have a answering machine telling you to leave a message, but they dont return calls. Can’t tell if they are out of business or just a poor business!

I have been trying to contact them for several weeks now, and after my third voice message I’m still waiting for a return call. My Soft Tub needs help and being they are only 25 miles away I thought I would give them a try. Guess I will be traveling 1.5 hours up to Petaluma for service!!!

KC is very knowledgable about SPAs. He quickly diagnosed the problem and banged on my heater. It still did not work so I ordered and paid for a new one. A couple days later the heater started working. It leaks so someday soon I will have to schedule him to put in the new heater.

They came, they saw, they fixed. No shrill whining about wiring, they were prompt to arrive at the appointed time, and we’re back in hot water as Jacuzzi intended. Yea!

This is a small family owned operation. I have used KC twice in the past months for two different problems with my spa– both times the results were super. KC is a magician with spas. He quickly figured out the problems, set a very fair price, did excellent and quick work. They are always on time (or early). I highly recommend East Bay Spa Service for your pool or spa repairs. They generously give Unilocal customers a discount, so mention that you saw him on Unilocal

Kc and his wife were great. KC quickly diagnosed the spa problem and then also recommended a new cover as ours is old, faded and ripped in spots. He knew this spa even though it is very old. Also, we have a pool and have a leaking polaris motor and pipe and he advised he could easily replace the motor and the fitting. He also discussed chemical issues with the pool and what to watch out for. KC is very knowledgable, friendly and on time. It is very tough to find a spa repair person these days. We had called a repair man in Oakley and he never showed up or called again (seen that review by others of that guy) and then a guy in Antioch who took over a day and a half to return our call which by that time KC’s wife had set our appointment. KC has ordered the parts and only needs to do the work. Thank you. We would recommend you to anyone.

I sent an email, and I left a voicemail for someone to return my call for information. A week later, still nothing. I’ll go elsewhere, thanks.