Del Sole Comfort Shoes

The woman there is very rude and not helpful at all. It’s sad because this store is a nice store to have in Livermore but she wouldn’t help me at all. No customer service what so ever!

I have always found it difficult to find shoes to fit. After an accident in 2009 it’s been even harder. I have nerve damage in both feet, a hip replacement, and rod in my leg. Shoe shopping since then has been an ordeal. We’ve been to very high end stores and could not find the right fit.
Rueben, the manager here spent more time with me than any shoe salesperson I’ve ever met. He listened to me as to where my problem areas were and what was happening. Working together we ended up with a pair of shoes with 2 different insoles and one with pads to hold my heel in the right place.
I have never had such good service. Today I did my normal 45 minute walk. At the end I was not in pain. I did not need to rush and get my shoes off. The customized shoe and great service helped immensely.

Great Store, Friendly staff, Always willing to help the customer!

Do not trust the people at this place. We placed a special order and they said that they would call us when the order came in. They never called us back. We called them several times and they would not return our calls. Finally, after more than a month we called again and they explained that they could fill out order. Again they never called us, we had to call them about an order that we paid for. Not a pleasant experience dealing with them.

The staff was so great Callie tightened my shoes to the appropriate level and made sure my shoes were very comfortable. Nice quality, comfortable shoes. Will definitely be back!!!

When a pair of shoes fell apart after a short period of time I complained to the clerks who said the owner would get in touch with me – he did not. I returned again to the store and the clerks said that it was my problem and I would have to contact the company. I did, I sent the shoes back at my own expense and the company is replacing them. Great company — terrible shoe store service. I can buy Dansko shoes elsewhere and will.

This is a wonderful little shoe shop. They carry quality merchandise and are very accommodating for those of us who are hard to fit. Each time I go in the staff is friendly, the store is well stocked. And when you’ve made your purchase you can go two doors down and enjoy good coffee and a croissant. Don’t complain about parking, the store is in a great downtown location.

I’m so pleased that we have an actual shoe store in Livermore with employees who really know what they are doing. They measure your feet and guide you toward shoes that will suit your needs and the shape of your feet. Our family has made multiple purchases here, and we have received excellent service, guidance and advice.
It is worth the effort to find parking, and wait a bit should they be out-​of-​the-​store on a break or errand. What is that English phrase extolling the virtue of patience? «Good things come to those who wait.» This place is a gem!

Today, i thought that I would try this shoe shop. I did not see a spot on the street, and I noticed the neon «open» sign was light up, so I pulled into adjacent parking lot, but no parking. Drove around the block, which was long due to the Bankhead Theatre, and found a spot right right in front of store, lucky, right! First lesson: parking is not convenient. Parked car, walked up to store, only to find the door locked, and a little sign that read «be back at 1:30». I looked at my watch, and it was 1:35. I looked in window to see if any body inside, but no luck.
I was not happy… if your store is closed, even for lunch, then turn off the neon «open» sign, so your customers do not waste time looking for parking. Just disappointed because the advertised hours for this store do not indicate that they are closed during the busy lunch hour. You should have seen how busy the bakery next door was. I can’t imagine why a shop would want to lose all the foot traffic.
I will not be back. your one shot at this customer is lost. However, I went to another shoe store in Livermore and spent almost $ 200.

I went in to Del Sole this am and was greeted immediately and asked if I needed help. Reuben was amazing. I showed him one style of a shoe I was interested in and the next thing I knew he was bringing out even cuter styles, he knows his stuff for sure!!, It is hard for me to buy «good for your feet» shoes. But thanks to Reuben I have a cute pair of shoes that are also «good for my feet» Yay!!! Thank You Reuben! I will be back for sandals! ;) And I suggest anyone reading this go see Reuben he will take great care of you !

Wonderful wonderful wonderful! They do such a wonderful job knowing the different health benefits of different shoes. And I really loved that they had both european and American sizes. The service was great. I would definitely recommend them.

Service was very good. The staff was very friendly and very knowledgable of what we were looking for. Although the didn’t have the size we needed, they offered to order it us and provided us with similar options.

My husband and I both bought shoes for work at Del Sole. The knowledgeable people in this store really listen to the customer’s needs and know the best shoes to recommend. We are on our feet all day and the shoes we both purchased have done wonders to help us during long work hours at our business.
I recommend this store highly and will go back again for more shoes.

Callie and Ruben are awesome! Great Shoes!

Amazing service! Callie was wonderful to work with. I bought two pairs of Uggs for my mother and sister for Christmas. She was so thoughtful in explaining the types of styles and colors. If you want excellent customer service for high quality shoes, do not go anywhere else. I will definitely buy from Del Sole again.

5 stars isn’t enough. I had a wonderful shopping experience at Del Sole. I needed comfortable shoes that I could wear for over 8 hours and be comfortable, fashionable yet practical. Since I lift heavy material on a consistant basis I needed something to keep me grounded but feminine enough to go with my work attire Callie and Ruben recommended a few styles that would work best for me. She advised me on the benefits of the styles which is always important when picking shoes! I am so happy with what I walked out with. I wish I lived closer to go shopping there more often. It was definately worth the trip!

My wife & I are on our feet all day working at our local Livermore business. The gentleman who was also the manager was extremely knowledgeable and helped my wife & me get just the right type of shoe with the perfect insole & it has made a big difference. Our feet & legs aren’t tired & sore at the end of the day. Yay, these people know shoes. Finally, a place that can put you in shoes that are best for you. Nice people too;)