Camp Bow Wow Tri Valley/Livermore

I have posted before but wanted to post again since we just had our Mr. Kirby there for a week, two weeks ago. Once again, Kirby came home happy (and exhausted)…he loves the interaction with the other dogs but at 12 it does tire him out. BUT we always ask that he get extra naps so he doesn’t get overly tired. The staff is ALWAYS super friendly and very accommodating. It’s the next best place to being in their own home. It is NOT a kennel! Each «camper» has their own cabin with their own cot. I highly recommend Camp Bow Wow!

The employees are all very friendly, Megan even told me that she loved my dog! I feel Cali is well taken care of and the hours are great too!

For years Camp Bow Wow Livermore was a wonderful resource — I would take my Chocolate Labrador, Bailey there about once a week. She would spend the day playing with staff and other dogs, get a bath and come home pleasantly exhausted. The staff was kind and the prices were reasonable.
Because of how regular we attended I started purchasing days and baths in bulk (10 to 20 at a time) in order to receive better pricing. And again, this worked great for years — until Bailey was hurt and the vet informed me that she could no longer experience days like Camp Bow Wow offered — we would have to lay low.
So I sadly contacted Camp Bow Wow to see about a refund of the days and baths that I had purchased in bulk. I was informed by the owner that per their website they do not give refunds. Honestly, I did not keep track of exactly how much I had built up, but believe it to be around $ 700 — $ 800.
After many emails with the owner I was refunded just $ 225. She explained that I would be given a discounted rate on the days I had purchased and then assessed a $ 60 «Camp Bow Wow Fee» and a $ 60 «Credit Card Fee».
I feel they stole hundreds of dollars from me, and warn anyone against purchasing their «packages» — as even if your dog is crippled or dies — NO REFUNDS!

When I take my girl to Bow Wow I know that she will be safe, well cared for and have a great time with the other «campers». The staff are so caring and actually remember my pet and myself. Highly recommend.

The staff has been very welcoming to us. I’ve seen a couple of staff members love on our girl via the web cams. The web cams are a great feature and we were very happy to see that they’ve recently been changed/​upgraded and work much better via the app now. Our girl has so much fun and comes home exhausted (bonus for us)! We haven’t yet tried an overnight but will likely do so at some point in the future.

They know me and know my dog. They are always happy to see him. And he’s always ecstatic to go to day camp. He runs to the gate the minute he gets inside.
When I come to pick him up, they tell me a little about his day and how it went. If he has any scratches, they let me know what happened.
The price is a bit high (compared to other daycares that I’ve used), other than that it, no issues.

A great and safe environment for our puppies. We use their daycamp service all the time, and our puppies are nice and tired from a day of play when I pick them up after work. We also use their overnight camp offering when we go on vacation. The staff is wonderful and its very obvious that they are all dog lovers.

Wish I could give four and a half stars, they took great care of my dog and the staff is very pleasant and made me feel at ease about leaving my dog there, the place seems clean and well kept. My only complaint is that in the lobby you can watch your dog on live television but when you use the app you get very slow freeze frame blurry images. If your going to charge customers to watch their dogs on a app then you need to offer real time streaming on the app.

Milo, loves this place. His only experience prior to staying was the dog park. He made friends with the newbies and had lots of fun. He’s looking forward to his Valentines retreat while we enjoy ours. So glad our friends recommended Camp Bow Wow to us.

I have mixed feelings about this place. I feel better knowing that my dog is able to play and socialize while I am at work, she comes home tired and seems to be happy. The staff is friendly and always has nice things to say about my pup. However, my dog reeks of urine when I pick her up. I generally take my dog 3 days a week and by the last day the odor is unbearable. When I pet her, I can feel how dirty her coat is (specifically paws and legs) and my fingers turn grey. I had my dog professionally groomed over the weekend, took her for her usual 3 days and she is now incredibly stinky again. This is not something we experience at home or at the dog park. This problem started as soon as we began bringing her to daycare. Unfortunately we will not be bringing our dog back.

I can’t say that my dogs love camp, they always prefer to be with the family. That being said, when you have to travel, this is the place to drop your dogs off. Reservations are a snap and they always confirm with you via email. They’ve always been great to our kids and some of the employees know us and our kids traits as soon as we walk in. The webcams are a nice touch so you can «drop in» on the kids during the day. They can even give your kids a bath before they come home. I would definitely recommend!

I am very comfortable leaving my pet, Sparkle, to be cared for at Camp Bow Wow. I know she will be safe, watched over and loved. She was a rescue dog and becomes anxious if she does not have enough people attention. I always pick up a very happy dog.

I’ve newer had a hard time with this place my dog he loves this place great play area and if grooming is you’re need its top notch I have and only heard good things about camp bow wow there is only a small thing when you pick up you’re dog the Lightning on the area is a little poor and not good street signage other if you have you’re dog for a early drop off of a hole day of play and spa treatment for you’re fury friend ,
I’ve used the the camp for 4 years now and I have refres it to many of my friends and when in the dog park the place is getting some small talk
I always do my reservations online or even a simple call and what I like the abut this I may add they don’t take any dog in you’re dog has to go in to have a… interview Awsomme
I would not hesitate to recommend them to any other of my friends it’s is as it gets vuf vuf

I booked a reservation 3 months ahead of time through the mobile app. I then corresponded with a person (Nivea) via email. She advised that the first day I wanted was booked up and would put me on a waiting list for that day. She then said she would put me down for the other three days. I had in writing via email that my reservation was confirmed.
The morning before my trip, I came in to drop off my dog, the employee told me that they were all booked up and I had no reservation.
I showed her the email confirmation and her response was that I should of called and paid a deposit. (I guess it’s the customers fault when they don’t tell you that)
I asked to speak with a manager and she said they were «Not Available». She did not check or bother to call at that time.
So two hours before my flight in San Jose the clerk is basically telling me that I made the mistake and nothing they could do.
An HOUR LATER the Manager calls and advised they could move a dog and accommodate us. If the clerk bothered to check with the manager when I was there, maybe I wouldn’t be writing this review.
I have been coming here for years but I guess that doesn’t matter. That morning was very stressful trying to find a solution for my family member.
I guess no sweat for them they had a booked up kennel so no money lost from me. If that’s there attitude BEWARE! What happens if something happens to your family member during their stay???

This is a great alternative to boarding at other locations that only offer limited walks or play time (for extra fees). My only concern is that there is not someone on site overnight should any emergencies arise.

I’m going to have to deduct one star for reservation problems. We’ve been using their app/​website to make online reservations, but the times we have utilized this app, it appears as if the reserve. goes through, but then when we being our dog in, CBB says we have no reservations. A little frustrating. I swear I verbally confirmed our last reservation by phone as well, but now (weekend of our trip) they say there is none. Anyways, something they need to work on. Just make sure to call.

I was in New York for a week with my husband and it was great to be able to check in on the dogs on the cameras no matter where I was with the app. I also appreciate that they don’t charge extra to give my one dog his required medication twice a day. They also get little treats at the end of the night. We found camp bow wow when our dog sitter cancelled the night before our 10 day trip to NY and they were able to get in both of our dogs. (Thankfully we had all their paperwork and shots up to day! They do check that which is great!) The dogs were able to bunk together and we got a multiple dog discount.
We have definitely found out dog boarding facility. We have tried others in the area once or twice but they are more expensive and they stay in a crate unless you pay extra like we did to get them walks. Not at Camp Bow Wow. They are out most of the day playing with the other dogs and there is always a human supervisor watching over them.

I love Camp Bow-​Wow because of the friendly and prompt service. The staff is super kind to my dog and she LOVES them and coming to visit. Her reaction to the staff tells me how much fun she has playing with them. Plus my German Shepard gets to exercise with the other dogs all day in the play-​yards. The facility is clean and well run.

They deserve a high rating because the ownership and management are dog people. They care more about the animal than pure profits and that is a great sign.
We boarded our dog for 4 nights on a recent trip, and when we had an issue, the camp helped with the resolution and based their decision with the dog perspective.
That’s why I like the camp, to take our fairy family member (the dog)!

My little biscuit LOVES Camp Bow wow. He goes absolutely NUTS as soon as my car’s tires touch Vasco road — tail wags, barking, hopping and giving kisses in excitement. I have no idea how he knows he’s close by, but he does!
After passing his «interview» with flying colors, it’s so wonderful to have this as an option for our pup when we need to get things done without having to worry about him. Having a tired dog at the end of the day who can barely stay awake is WONDERFUL.
The counselors are all young, it’s true … but they are all so sweet and obviously care about dogs. Every single one lights up with excitement as soon as a dog enters the facility.
The only bad thing is I don’t think there’s as much supervision as I would like. My dog developed a bad habit of … well… it’s really gross, so we’ll just leave it at that. And he only developed this habit after I had him boarded here for a couple of days. Also, when I had him boarded, I gave them more than enough food for the 5 days that we were gone, and left them specific instructions to feed him 3 times a day, half a cup of food each time. (Even had the measuring cup in the container). NO FREE FEEDING. (He would eat himself to death.) Well, I got the container back, and it was completely empty! There is no way that it should’ve been empty. It was enough food for 2 weeks. I just gave them extra, just in case. I was a little disappointed that they offered no explanation for the empty container. Just a shrug.
So in all, I recommend Camp Bow Wow for daycare, but for overnight boarding, I’d probably look elsewhere.
PS — I had a helluva time finding this place the first time. Basically, look for the TRI-​VALLEY HOSE company sign, Camp Bow Wow is in the same group of buildings.