Borg Fence

We just had over 200 ft of fences, 2 wooden gates and a 14ft wide (2x7ft) steel gate. Martinez the foreman for the fence was great. The steel gate foreman was equally as good, but I cant remember his name. The crews worked fast and left the site clean each night of the 3 day job. I would recommend being home while they work. There were several questions that they asked my preference as I was home, but if they were working alone, they could easily have made a different call that I would not have been as happy with. If you stay involved during the job, I am sure you will be pleased with the end result.

Thank you Borg fence! We recently got a new puppy and needed to replace the old fence to keep her secure. You provided a quote very quickly and it was the most reasonable one out of four different companies! You scheduled the job quickly and completed the entire install in 2 days! The work site (my yard and courtyard) were kept clean and everyone working the job was incredibly professional, nice, and responsive. Martinez, my foreman, is a true asset to your company and I was very impressed by him. I know that several of my neighbors will be looking to use you in the near future! I am a real fan and happy to provide referrals.
Thanks again!

Hello, Patrick from Borg fence did an awesome job! Our 230 ft board on board with piano keys on top looks exactly how we imagined. He was professional, on time and finished before schedule. The bid stayed exactly as quoted (competitive). We’ll use Borg for all our fence needs going forward.
Thanks,
Billy & Rachel (Alamo, CA)

Borg Fence is totally Awesome! They did a fantastic job on an 80′ fence and gate for myself and my neighbor! Totally professional from the people processing our job at the office to the great crew (Patrick, Josh, Tim etc.) that showed up to install the fence and gate on site. And they were very competitive rate-​wise with all other companies. An A+ job from start to finish, I couldn’t be happier! Do not hesitate, call Borg Fence for your next project!

Reasonable quality, mid-​upper pricing. Company is good with logistics; field work ‘acceptable’ but certainly leaves something to be desired re: attention to details and impact on surrounding area (e.g. piles of dirt, messy job site, etc.) Good to have a company if you’re trying to coordinate logistics as they can arrange and commit to a production schedule.
Miguel was a good foreman (though again job site could be cleaner); he gets a 4star for his ability to manage the employees and client relations well.

Got to give it to Patrick and his crew: Hard workers. But there’s some ambiguous feelings when it’s all said and done:
The bad?:
1.- C’mon guys, you’re supposed to be ‘Pros’. Bring your own power supply, portable generators ought to be part of ‘Borg Fence’ standard. Plugging into my ten amp GFI outdoor receptacle (without asking) caused the circuit breaker to trigger FOURTEEN times! Their extension cords were pitifully under-​size. and even when I lent them mine they would not take adequate precautions and laid the connections in pooled water. Adequate equipment and better safety supervision are improvements needed.
2.- A sign of a ‘Pro’ is good job pre-​planning. Removing the existing retaining wall without considering the consequences caused a 12′ cinder block wall to slip and lean at an angle, becoming detached from the structure. With a bit of pre-​planning a portion of the previous retaining wall could have been removed and replaced; Then the second half. By giving the «challenge» a bit of thought the damage could have been avoided.
3.-I removed all the previous electrical conduit along the fence, leaving only the feeder stub and receptacle (power disconnected for safety) Having walked the pre-​job and having pointing out the electrical conduit stub and receptacle clearly coming out of the ground 6″, I was disappointed to find the conduit it broken (pointed it out) and no offer to repair the damage.
4.-Again, every construction job requires starting set-​up and finish clean-​up. When you’re dealing with an obvious flood and drainage 90′ concrete structure, DON’T shovel your mud and debris onto the drainage and fail to clear it a job’s end! It forces the homeowner to restore the drainage to what it was! And Gatorade bottles, nails and stubs left?
5.-When a back neighbor complaints bitterly about nails and staples (and debris) left on their property, you have to be aware of neighbor relations. Cut-​off vegetation and debris left on the other neighbors (this time the firehouse!) on the second day –at job’s end– makes for another unpleasant conversation. As a customer and homeowner I shouldn’t have to buy flowers to «make peace» with my good neighbors (which I did!)
The finished job is realtively good. Because of all the «crisis’ we experienced («knock-​knock: We have another PROBLEM») the posts are not aligned and perfectly vertical. The cincer block wall now leans. The electrical conduit is broken. And the flood-​channel is obstructed.
For $ 5850 three stars is generous!

A few problems with the fence — a part was missing and one of the holes that the fence post was in hadn’t had water added. Two visits later and one of the problems hadn’t been fixed. Finally agreed to let it go based on their warranty. Good luck to me I guess.

I would not recommend their services. We had some posts replaced and the problem just got worse and moved to another area. The estimator I believe named Josh did not relay info to us properly up front and was not helpful at all with taking any responsibility for the failures of this project. It was a really disappointing experience working with Borg.

BORG gave me a bid that started out with using better material and specifications. The other fence company spec’d out 4×4 posts while BORG picked 4×6 which was more appropriate for structural integrity of a 6 foot board on board fence with an additional 2 feet of privacy lattice. That also put our top rails as 2×6 which also yields more strength to the fence. The salesperson also showed value by educating me on lattice and for my application using privacy lattice to truly achieve privacy from adjacent properties.
Juan was our foreman for the day and he was polite, did great work, and even took a few minutes at the end of the day to fix a board on a section of fence not part of the contract as a courtesy.
During the day the project supervisor came by to check on progress and address any questions. They are paying attention to quality.
That evening I had a knock on the door from a BORG employee just checking to make sure everything was completed to my satisfaction.
I’d also like to comment that twice before with other contractors I’ve had an issue with the material being brought on site was a lower grade of wood. I’m pleased to say that the wood BORG brought was correct per contract.
As for the front office – they told me several weeks out when they’d be available, and they hit the promised day for construction on the nail – or in this case the exact day initially scheduled.
I believe they have fully delivered as promised and I’ve got a fence that will stand the test of time. I’ll update the review should any issues occur, but for now I’m a very satisfied customer and glad I chose BORG fence.

This company once did good work at our condo complex, but the second time around, admitted they didn’t send the «A» team after the fact. The work was truly shoddy (fences uneven, gates scraping on the concrete, concrete damaged, pipe broken). Instead of fixing the shoddy work they demanded the full payment for the shoddy work. And, they threatened to put a lien on our property if payment was not received in full. Highway robbery!!!

Second time we’ve had Borg do a fence. This experience was less satisfactory from six months ago. The sales guy had specified a special footing in one area due to the hillside, the main reason we went with Borg, and the crew supervisor wasn’t aware/didn’t have his guys install it. We had to point it out as they were cleaning up and they went back and added it but were clearly a bit irked at the request. Could be they were working on Saturday and wanted to get home… as it was an overtime day for them.
Also, after they left, our neighbors, who have small children comment that many of the staples on their side stuck through and they had to take a hammer and pound them back in. Attention to detail the crew should have caught.
Scheduling was easy and they fit us in quickly as they had a cancellation. Crew on site was respectful although one guy was a heavy smoker and kept going out to the street to take a smoke and we’d get his smoke into our front yard.
The fence looks nice, we had it pre-​treated. So we’ll see how it lasts.

Our neighborhood hired Borg Fence (Livermore) to install neighbor fences. The quality of the wood was weak, the installation was sloppy and messy, and the end product is not holding up. The only warranty Borg honors is on the posts and ground boards and that is only for rot.
Not all Borg Fence companies are created equally. Beware of the Livermore Borg.

Would you like your new fence to fall apart in a few months? Then hire Borg! Parts of the fence have literally fallen off already! We have tried to fix our gate several times, but the fence had already leaned so much that we can’t latch it. Trim has fallen off in multiple places like it was just placed there. The fences have gaps and sags on sections. They used poorly placed nails where screws were obviously needed. They were horrible to work with, do shoddy work, make excuses, and never show up when they say they will. I am still super angry the HOA chose this totally inept company. They would never call back when we reached out, and are a total joke. I can’t say it enough: you will regret it if you hire them! Beware!

First the good: Arturo and his crew were absolutely awesome and did a great job installing my picket fence and redwood fence. They were super prompt every day and went above and beyond to make sure the job was done perfectly.
Now the bad: So why not a 5 star rating? The sales team and front office staff were a disaster to work with. The kept making promises on when my lumber was going to come in advance so it could be painted but never got it to me by my requested date. Also the biggest disaster was that they told me to have my boards painted before the fence was to be installed which should not have been the case. Everyone I talked to otherwise said the exact opposite and only the sales guy at Borg told me to do so. If the fence was painted after it was put up it would’ve turned out a heck of a lot better than it did.
Also Borg is incredibly shady where they don’t call 811 before starting all the digging work which is a free service. I had PG&E come by and threaten to shut down the whole operation since Borg didn’t do their job to call in and have the street and yard marked before hand. Why not do this and be safe rather than sorry?

They did a fast a great job on my job in Pleasanton. Two new gates and a good neighbor fence. I would is them again he next time I have any fence work.

Please avoid Borg! If you do decide to use their service, make sure you are outside the WHOLE time watching them. The second time I used Borg, I was pleased until a few days later I saw water bubbling up from where they dug a post.
Long story short, while they were digging the holes for the posts they hit a 1 inch pvc water line. Instead of telling me they decided to just pour the concrete on top of the broken pipe, and cross their fingers nothing happens. The concrete wasn’t able to cure and broke away from the post!
I had to shut the water off to my house and called a plumber which cost me 250 dollars. Thank god it wasn’t a gas line that was hit!
I contacted Tim the sales manager first, he was no help. I kept calling and emailing the company for weeks with no answer. After weeks of contacting I got them to come out and fix the concrete. All they did was a crappy patch job.
2 months later I got ahold of the owner, Julie Borg. Recently she went through a divorce and won the fencing company in the divorce. Their work has been going downhill since. She offered me a 50 dollar check to cover the water bill for the leak, the plumber, and for a hose they stole.
Their customer service is horrid and disrespectful. Think twice before you choose this company.

Here is an update to this review:
Both the State of California and Borg’s bond company ruled in favor of my complaint.
Borg is now digging in their heels and instead of fixing a faulty retaining wall the company is challenging both rulings??? Now apparently the Deputy Attorney General will investigate. Bottom line — how can the client, State of California and the bond company all be wrong?
This company does not stand behind their work. Stay tuned…
Unilocal is a great tool, but change won’t happen unless you talk with the governing agencies who regulate their work. If you have encountered a problem with any contractor contact the Contractors State License Board. It works!

We just had our fence replaced by Borg Fence — extremely quick response, friendly workers (loved working with Juan!) and the fence looks beautiful! The quality and workmanship are top notch — and loved how they cleaned up each day after they were finished working. They make it so easy to work with your neighbors when replacing a fence — billing was seamless, and the price was very reasonable (and yes, we did compare with other companies).
They also helped us with a custom designed hand rail and gorgeous bench on our backyard hillside terrace — we LOVE the end result!
Extremely satisfied with Borg Fence — would never go with any other fencing company. Quality people, quality workmanship & great service!

I didn’t contact Borg Fence Company but my next door neighbor C**** C***** of 6** Amberwood Way in Livermore hired them to replace her entire backyard fence, so Borg employees showed up on a Monday morning a couple months back and began to cut the old fence down. The old posts were perfectly sound and had weathered to a nice green patina, but they cut them off at ground level and dug holes for new posts.
Guess where they dumped all the dirt and mud? That’s right, they dumped it downhill all over our ornamental river rocks that line our pool area! I should have started complaining right then, either to Borg or to my neighbor, but my wife likes to keep cordial relations with the neighbors, and she asked me to keep my mouth shut.
Borg employees came back a few weeks later to finish a different section of fence, and dumped another load of mud on our side of the fence.
I started noticing a mud slick forming on our pool deck. The fence is only about six feet from the pool at that spot, and there’s a drain opening with a grate to catch debris. I would clean up the mess around the drain, but it would be back a few days later. Since we weren’t watering, and there’s been no rain, I couldn’t figure out where the water was coming from. Then I looked closely at the fence. The old fence featured 2“x 12″ kickboards at the bottom that were slightly buried in the ground. The new Borg installed fence has 2“x 8″ kickboards that run along the ground loosely, with many irregular gaps that allow dirt and water to pass underneath. My neighbor’s yard is about one foot higher in elevation than my property. Every time she watered her backyard, the water flowed under the fence and washed the dirt left behind out of the rocks and onto my pool deck. Luckily, the drain did it’s job and kept the mud out of my pool, but that will stop once the drain gets clogged with dirt and leaves.
Wednesday I removed all the rocks in front of that section of fence, cleaned out all the loose dirt that used to be in my neighbor’s yard, and nailed over their kickboard a 1“x12″ redwood board that fits tight against the ground. No more mud flow! Then I had to put all the rocks back and clean up the mess for hgopefully the last time. That’s two hours of work on hands and knees to fix one section of fence. There’s about ten more fence sections, so I hope I don’t have to fix them all since some of them are farther away from the pool. I not really feeling a couple days of back breaking work, not to mention all the 1“x 12″ lumber I’ll have to buy, after we already reimbursed our neighbor for half the cost of our common fence.
So I don’t know how it would be to be a Borg Fence customer, and I’m never going to find out. I only know it’s not good to be the neighbor of a Borg Fence customer, since their employees show no respect to anyone not directly paying their bill.

This is a stand-​up company, with a can-​do attitude. A long time ago, much longer than their warranty, they installed a fence along the perimeter of our property. The initial installation was great, they did an amazing job scribing around a couple of volunteer oak trees, and the final product looked great. We are still wondering what happened (I think that the existence of a 30″ easement along the fence line that is filled with ivy, rats, and who-​knows –what regarding termites or other issues), but the posts ended up rotting out. We called Borg to see what they could do. Dave has taken the claim, and he has been more than understanding and helpful in our process of getting the fence fixed. They have done more than they promised regarding their warranty, and their service has been great.
It’s nice to know that there are some companies that really do stand by their work. Thanks, Dave, for helping us out!