U-Haul Moving & Storage at Santa Fe Dr

Dropped the truck off after hours. Put 15 gallons in it like the estimated gallons said to bring it back to ⁷⁄₁₆. Verified it brought the fuel level up to ⁷⁄₁₆. Received an email in the morning with a fuel charge of over $ 30 because they said it was at ¼ tank. Called and left a message asking them to go verify it because it was at ⁷⁄₁₆. Received a call back from the «manager» saying he asked the person who checked it in if he was sure it was at a quarter. Person said yes. I asked them again to go verify it and he said he would get back to me. Didn’t hear from them. Called about 2 to ask what was going on and spoke to the «real» manager who was a complete JERK. Berated me because I thought I was talking to the same person I had that morning… you know… the MANAGER… Mark. He was extremely rude. Made sure I realized that it was Monday and I was NOT their only customer. Bottom line… TAKE PICTURES OF EVERYTHING! Dishonest creeps work here.

«0» stars. Worst staff imaginable. Correction: there was ONE nice gentleman, the one who inspected the uhaul truck when I was leaving. They told me my card wouldn’t be charged, and used just as a hold for the rental. Also that I could pay the amount in cash when I return like I’d asked 4 – 5 times throughout the entire process. They then informed me when I called to confirm the no charge on my card that the ENTIRE $ 150 for a 24 hour rental has been charged to my account. I then asked if we could just re do the process so my bank account wouldn’t be over drafted due to insufficient funds, and they then proceeded to tell me that it would take 5 – 6 business days to refund the amount and I would be «better off» putting the $ 150 in my account then wait the 5 – 6 days to be reimbursed the amount of unused miles on the truck when I return the uhaul. I DID NOT WANT TO USE THE CARD. I TOLD THEM SEVERAL TIMES I’D PAY CASH WHEN I RETURNED THE TRUCK. I’ve never been more disgusted by a company before. The rudeness level of the staff, when I was frantically trying to fix the problem due to their misinformation and error, was UNREAL! I will not be back, and I will make it my mission to make sure no other decent human being is wronged by this HORRIBLE company. I just wanted this moving process to go smoothly and it ended up screwing me over more going to uhaul than to just take my truck back and forth from my houses.

I owned a trailer for a number of years, but sold it because I was getting tired of the $ 45.00 per year for the plates. I needed a trailer today for a couple of hours. I made my reservation on line to pick up in 1 hour. I was in and out of there in 15 minutes with the trailer. When I brought it back, I didn’t even need to go inside the store. I pulled right under the canopy (it was pouring), and the fellow came within a minute. Finished my check out right there, and I was gone. Cost me right around $ 25.00. Glad I sold my trailer last summer. Thanks U-​Haul.

I had the worst customer service experience with this uhaul. I was just trying to rent a truck and they were unwilling to help me. They kept telling me someone would be getting back to me and never did. I asked to speak to the manager and I was told he was busy but would be calling me back. It’s been 2 days and still has not called me back. This entire team is awful. Do not rent from them.

The manager didn’t follow through with anything he promised after all that. The manager from the other Uhaul location at 6^th and Wads had to go pick up my hitch after he (Santa Fe manager) promised to deliver it to the location north of 6^th Ave. (Oddly enough, the manager of the Santa Fe location is the father of the manager of the 6^th and Wads location, but you’d never be able to tell… luckily the apple fell far from that tree). The guys at the other location took care of me for the hitch install but couldn’t answer any questions about when the rack was supposed to come. I finally escalated to the district manager’s office. They were extremely helpful and gave me a discount on the rack and even had someone from their office deliver it directly to my home. That was very kind of them. I’d give that interaction a 5-​star, but this location in particular was never able to do a single thing right, didn’t follow up with any of their promises and the manager truly needs to be replaced. HORRIBLE! Uhaul 6^th and Wads is a MUCH better choice! Also, if you have issues at this location… please call their district manager’s office so they can start getting a paper trail on this manager… District office: 720−262−2214

Actually a «0» star, but not an option here. I called and made an appointment to have a wiring harness installed. Drove 30 min. to get there. Upon arrival, I was told there was no time to do the install this day.
The owner disavowed responsibility for the person that made my appointment, stating only that she was not at his site. Owner made me wait 15 minutes to give me paperwork that, per my request, would assure my credit card would not be charged: a requirement for making the reservation. Paperwork does not even assure me I won’t be charged.
Avoid this place!

I returned a 14ft truck to this location without an appointment. The manager initially told me their location is full to accept more returning trucks, but he bothered to work it around for me. The other workers were quiet and courteous while I was there.

Terrible location.
We rented U-​boxes to move us from Ca. When we got the call they had arrived, we got some friends together to unpack. We go to pick them up, and they tell us that they can’t get to them because they are packed up in the back, and to come back the next day.
We did, they gave us a discount, whatevs.
We went to get the other two that we left in storage a month later, and tried calling to let them know we wanted to pick up. We seriously called numerous times a day, for TWO WEEKS. They had disconnected the phone.
Finally I stopped in and spoke to someone.
Then, they charged us rent for the two boxes for 2 month AFTER we took them out of storage.
Awful.

I had a trailor hitch installed at this location. I prepaid online and the installation was successful– Or so I thought. When I went to pick up my trailor I realized they had not given me several parts for the hitch that I had paid for. I had to repurchase most of these products at a different UHAUL location. Without time to go back to this location that did not give me the products, I decided to call customer service. After 13 calls to the store, customer service and the sales department– I was left with nothing but promises to call me back– with no returned phone calls. I eventually had to call my bank and dispute the charge because everyone at UHAUL said they could not help me. It shouldn’t be so difficult to get refunded for products that you never received in the first place. I feel that anyone with the company should be able to handle this. My advice to you is to MAKE sure you are double checking everything before you leave the store. It’s unfortunate that such a large company has such poor customer service and that I can’t get anyone to call me back. Won’t be back– That’s for sure.

We’ve rented previously from this location and they are very good. Have plenty of equipment, are fast in getting you checked in and fast checking you out as well after returning. I always reserve online and then pick up on my designated day. Easy. Done.