Pizza Hut

We had an awful experience tonight with our order. We placed a delivery order online and received the confirmation email with the estimated time it would take to deliver. We waited about an hour before we started to wonder when our pizza would arrive. We called the restaurant who’s information was on our confirmation email. They informed us they never received our order and gave us a customer service number to call. Customer service was just as incompetent as the restaurant. Once they were able to locate our order they informed us that they don’t deliver to our area so they cancelled the order and just forgot to call us to say our order was cancelled. Needless to say we are shocked with this awful customer service and will never order from Pizza Hut again.

Absolutely horrible. Almost 40 minutes late the last 2 orders. Pizza was so cold it was like cardboard! Waste of money and time!

Horrible. That is all. 1 hr 45 min later for a pizza on a thursday. Still wasnt out of the building. Canceled order.

I have ordered from this PH literally since the day it opened. Over the past year our pizza is late being delivered roughly 90% of the time. Today I was promised 45 min delivery time and it is now nearly 90 minutes, still not here. I called the manager and was told «I’m sorry but I can’t control order flow and ‘they’ will only let me hire 5 drivers». Really, you don’t know that you are going to get a lot of dinner orders each night! Give me a break. We used to order PH exclusively, recently only about 20% of the time, and now after this probably never. There are way too many choices to put up with delivery service this awful and poor customer service to match.
Edit: In the interest of full disclosure, the pizzas/​wings were delivered about 50 minutes late and we’re given to us for free. That’s the good news. The bad news is they should have been free as the pizzas were cold and dry, and my 16 wing order came with 13 of the smallest wings I have ever seen. So not only can they not anticipate they will be busy for dinner and staff accordingly; but apparently they also can’t count past 13.

Not sure what was different about my trips to this location but I thought everything was really good. They quoted me 15 – 20 minutes for pick up and it was ready as soon as I got there. Everybody was nice and I thought they did a good job. Sorry the two people on here had a bad experience. Just think people should get both sides of the experience!
Edit: ah, this Chris F guy is just a complainer. Two reviews and both are negative.

I’ve been ordering Pizza Hut my whole life, but this Pizza Hut is the most dysfunctional pizza joint I’ve ever experienced. In the past few months I’ve called to order a large pan crust and they’ve «run out» of them. They’ve twice delivered thin when I ordered pan. The last pizza had about 25% of the normal portion of sauce on it. Not to mention most of the time the order taker makes it clear with their attitude that they really don’t give a crap. This place needs new management and new employees badly. Pizza Hut is normally a consistent reliable chain but this location certainly is not.

Absolutely ridiculous. I placed an order and they said estimated delivery one hour. Hour and a half goes by no pizza. Call the restaurant and they haven’t even started the order and then I was told they don’t have the dough to make the order. Absolutely horrible business practice. Never again from this location.