Hand & Stone Massage and Facial Spa

I went here to get a facial and it was my first time coming to a Hand and Stone Massage and Facial Spa. I arrived at the time of my appointment as instructed. I had some paperwork to fill out before I had my facial. When I got into the room, my aesthetician told me that she would have to cut the facial short because she had people coming in right after me. The whole thing felt rushed and I didn’t even get the whole facial, which what I paid for.
I would have preferred if the staff could have notified me to come 15 minutes early for the appointment to get all the paperwork done.
On the plus side, the staff were very accommodating and kind. The spa was also seemingly clean.
All in all, I don’t think I will be coming back here

The problem with the chain massage places are inconsistent quality of massage and they all seem to religiously screw up the scheduling. The massage at Hand and Stone is consistently good and twice we scheduled without issue, but alas right as we were walking out the door to arrive for massage, they called and wanted one of us to wait 20 – 30 minutes on the front end and the other to wait 20 – 30 minutes on the back end because their therapist was running late. Can’t believe they would even ask people to do this — collectively wait longer than the massage itself!

I’m giving a 2 because a facial from Brittney is awesome. However, in my year long membership, I have tried several massage therapists… mediocre at best. One that I will not mention here, bruised my clavicle. Yep… why he went there even is beyond me. They are like an army of fresh out of school, inexperienced therapists that don’t listen to client needs. The last time I went (and yes, based on this, it will be my last time) I asked for a therapist other than he who should not be named here, and I told them of my bad experience the previous time. The scheduler apologized and promised to schedule me with the most experienced therapist they have, one who «trains the new ones.» Yet when I got there, they had he who shall not be named come out to get me. I said, «nope — I was told I would have a different therapist» and he said «sorry she’s with another client so you have me again, unless you want to wait two hours — she will be available then.» Not good. I figured I was already there, and maybe if I clearly explained to him what I wanted and didn’t want and that I needed him to listen, it would be better. Yet it was worse… and when he went for my neck and clavicle again, I told him «No thank you, please — I told you last time you bruised me» and he kept going! He said «I do know what I’m doing» and I had to tell him again to stop touching the clavicle bone and that he should listen to his clients. Messed up. That kid needs another occupation.

Ok, this review goes for ALL hand and stone locations, and doesn’t have much to do with the actual therapists. They will nickel and dime you until you want to scream. I didn’t realize that you pay $ 60/​month, but only $ 50 of that goes towards the actual credit u can use at the spa. The other $ 10 is for the benefit of being a member (product discounts and such…). What? Their upgrades are a bit overpriced as well…$ 20 for hot stones! The actual therapists are pretty good, and the staff up front is pretty helpful when they’re explaining how they’re gonna take your money $ 10 at a time, but they won’t let u know before u get there. So u are living in a fool’s paradise until the bill gets to you.
My suggestion: make that silly policy about only parts of your monthly fee being able to be used towards services Very clear, and let people know when they book services that are outside of that normal service price list.

I’ve been going to Hand & Stone for various services for about 8 months now and have been very pleased. Between my daughter and I, we have gone for eyebrow waxes, facials and massages. I love the convenience of their hours (open late) and I can usually get a same day appt. I do not have a membership and I appreciate not being pressured into one. The staff is always pleasant and courteous as well! The services have been great & prices are fair, even without the membership.

Worst experience EVER! I feel bad for the guy (Marcus) he was really nice but needs more experience unfortunately at my expense! Waste of an hour and $ 90.00…

Desk manager Ms Vogel difficult to deal with — unfortunate because the staff that perform the services are very nice and proficient. Do not sign up for the monthly membership. She makes it very difficult to cancel. Will not be back — non-​membership prices are too expensive for the services you receive.

Just got done with my first facial here and it was FANTASTIC. Jhennel was top notch and my skin is glowing. Everything from the front desk experience to the moment I walked out the door was superb. Thank you!

Mark did my massage and did a great job. Place is clean and staff is friendly. Prices are reasonable but go up after your first visit unless you get a membership. Not interested in a monthly membership, and they didn’t push it. Would go again.

I am new to the member ship and have massages and a facial so far. Mariella is truly a wonderful massage therapist and gave me a therapeutic massage instead of the fluffy ones I’ve had at other establishments. She is quite strong for such a little lady. My facial tech was great also and I need to see her more often so I can get this rosacea under control.

Wonderful. Was a surprise and great anniversary gift from my hubby. Can’t wait to go back

I have been a member of hands and stone for a couple of years now and I love it! But my 5 stars goes to Sarah, if you need a facial only see Sarah she is the best, gentle, relaxing and knowledgeable about skin care my skin has never looked better. Even when i have a migraine Sarah’s facials help with the pain I will never regret becoming a member and always look forward to my monthly appointment. Thank you Sarah for taking such good care of me and thank you all the staff at hand and stone for always being so friendly and helpful

Great «spa» ambiance, without sacrificing real massage quality. Not your typical franchise.
We’ve tried a number of places for regular massage and this is by far the best we’ve found, before getting into more niche/​sports massage-​type locations (where you lose the «vibe» so many people still want). If you’re looking for a relaxing, re-​energizing massage experience from a clean, knowledgable and incredibly friendly place, this is it. The massage therapists are very knowledgable with a wide range of styles, and understand the science behind the techniques and why you are feeling a certain way. I have never been to an appointment where they do not take into account my daily life, activities, and work when understanding what work needs to be done.
Go for the monthly membership. For $ 60 a month, they auto-​pull the funds for your monthly service and conveniently call or email to advise you are able to schedule. With membership pricing on all spa services (she loves the $ 10 eyebrow work) including products and even services for friends/​gifts, it pays for itself in no time.
Great therapists: Oscar, Laurel, Brenda

I had a facial there a couple days ago. It was a Groupon deal, $ 29 for an hour long basic facial. I thought the facility was beautiful and clean. The owner clearly takes pride in his business. The aesthetician, Melissa, was very sweet and professional. I’m not one that usually spends a lot of money on spa treatments, so I felt that this was a good deal for what I paid. I certainly wouldn’t pay full price ($ 60?) for this service. If something additional was included (perhaps some kind of laser treatment), or something else that made a drastic improvement in the appearance of my skin, I might. Overall, I think this is a great place, and I really hope that they succeed.

The place was clean and the staff was friendly, that’s where the 2 stars come from. My poor experience was with the therapist. Won’t say his name because I’m not rude and don’t want to cost them business as a whole, but I’d rather caution you. I’m a bit concerned that this place either does not require a license or maybe this guy needs to go back to school. I was a massage therapist for years and this was a really bad massage. Also, anywhere that plays music that you can hum a rhythm to whilst getting a massage needs to change the music to something you can fall asleep to. A note to the business owner, TEST YOUR THERAPISTS! Just being honest here…

Great atmosphere and friendly, professional staff. I’ve been to a number of massage places and the set up, décor, privacy, quiet, etc. are by far the best at Hand & Stone.

Love the staff! Brenda was great!

Hmmm. It certainly wasn’t my best facial, but it wasn’t my worst either. I came here on a living social deal, so given what I paid, it was completely worth it. But, I doubt I’ll be back.
They really pushed their membership program. For $ 60/​month (I believe) you get either a massage or a facial once a month. The money comes out of your account each month, but you don’t necessarily have to use the service each month. For example, you could skip a month and then get both a massage and facial one month. Their regular prices are $ 90/​service. For that price, it’s really not worth what you get.
I can’t speak to the quality of massage, but I believe the set-​up is the same. For my facial the cost was for an hour facial, but that hour includes the time that you take to undress/​redress, etc. I think my actual facial lasted about 45 minutes. And part of that time she was taking notes on stuff and letting the product sit on my face. She cleansed, used an exfoliating enzyme, used a mask, and used hydration products on my face. The facial also included facial massage, as well as massage on my neck, upper shoulders, and arms/​hands. She also used hot steam and did expressions. While everything was nice and generally pleasant, nothing she did wowed me or stood out. And, there were a few occasions where it felt she was getting product too close to my eyes. She never got anything in my eye, so it was fine, but I’m sure I flinched a few times. It was also off-​putting that she kept mentioning the things that were wrong with my skin. I’m 40. I’m going to have some wrinkles and spots. I don’t need to be made aware of them multiple times. I almost felt like I was being guilted into doing more services — not going to happen. And, like any facial, there was the hopeful sell at the end that I would buy the expensive product — also not going to happen.
Everyone was very friendly and the facility is beautiful. For what I paid, my experience is definitely 3 stars. I got my money’s worth. Had I paid $ 90, I’d have to drop it to 2 stars. I’ll continue the hunt for my perfect facial spot. And, I’ll stick with my long time massage therapist who charges $ 60/​hour but gives me a full hour of massage.