GS Exterior Experts

Very frustrated with the communication from them. I Called them on a Wednesday on a semi-​urgent situation regarding our roof. They couldn’t get someone out there until Monday for an estimate, which is totally understandable. They then pushed the appointment 2 hours later and then followed up with a text saying they looked at my residence on maps and it’s too small to take on. The unit is a duplex that is somewhere around 1600sf total. Would have been nice if they could have told me during the initial conversation that they don’t do new roofs under a certain size, rather than wasting my time.
So in fairness to them, I have no idea how good their work is, I just know that their initial communication is not strong.

My wife and I couldn’t be happier with the entire experience with GS Exterior Experts. We recently got new siding, windows and gutters from GS Exterior Experts. GS Exterior Experts were quick, professional and considerate of our schedules. I will be recommending them to anyone that will listen.

My wife and I hired GS Exterior to place siding on our house, and overall I would recommend them. They do good work, they’re affordable, and they’re surprisingly fast. If you’re looking for someone to install Hardie board on your house, I’d definitely call them for an estimate, and wouldn’t hesitate at all to hire them again for similar work.
Here are the specifics.
HIGHS
– Email and phone correspondence are both OK. I work online and prefer communicating via email, and Ernest is happy to oblige. Other companies I talked to insisted on phone communication, and I don’t like that for a few reasons… not the least of which is that I want a record of what is promised, etc.
– The GS Construction sales process was honest, low pressure, and straightforward… and excellent. I’d been quoted siding by two other companies before hiring GS, and both experiences left a lot to be desired. Salespeople at other companies really dragged us thru the mud, with long presentations and measuring sessions, trial closes, and attempts to entice us to «sign up now.» Ernest was confident in his pricing, the company’s great reviews online, etc., and didn’t feel obliged to «sell» us. He just introduced himself, answered questions, measured the house in about 10 minutes, and then emailed a quote. He was happy to work out pricing for various options, etc., without ever demanding a commitment.
– Ernest was kind enough to do digital mock-​ups of our house with the new siding. Very cool.
– The crew that installed the siding was fast, efficient, careful, and nice. You could tell they’d been working together for a while, had done a lot of jobs, and knew exactly what they were doing.
– The quality of the work is good. I’m not an expert on siding, but everything looks good. The lines are straight, there aren’t any gaps, etc.
– Ernest was happy to provide suggestions and talk about options, including using different styles of siding and different color schemes. He did a great job of explaining our options while keeping things simple… some of the other siding salespeople I spoke with either a) didn’t talk about options at all or b) bored me to tears with options. Ernest struck a great balance.
LOWS
– As much as I appreciated Ernest’s style and willingness to communicate via email, he wasn’t super communicative when our install date was pushed back. We emailed to ask for an update after the install date came and went with no activity, to learn that they were a week or so behind.
To be fair, our install took place right around Thanksgiving, so it might have been hard to meet the schedule.
My advice to anyone hiring GS: We were not at all concerned about the precise start date, but I could see this being a problem from someone on a tight schedule. If you hire GS, you might plan for an extra week or two so you aren’t «stuck.»
– I would have appreciated a little more detail regarding the install process. I didn’t realize, for example, that there would be a giant dumpster placed in front of my house for a week (not saying that they didn’t tell me, just saying I didn’t remember that fact). I also didn’t consider the fact that noise/​banging on the walls would freak out my dog (something I shared with Ernest to learn that, yes, this happens all the time), or that they crew might be working on Saturday to finish up.
My advice to GS would be to put together a document/​PDF with some tips for homeowners gleaned from their voluminous experience.
– While the siding crew was — quite frankly — amazing, the painting and gutter crews were sub-​contracted and not completely co-​ordinated. Painting was completed a couple of days after the siding was done (sort of by surprise, as we didn’t know when they were going to show up), and the gutters were delayed a few days without much in the way of explanation.
My issue isn’t with the delays as much as with the communication. A phone call or email saying «Hey — the paint guys are coming Monday afternoon» or «The gutter guy caught the flu and won’t be back for a week» would have been just fine for us.
OVERALL RATING — GREAT
Summing up, I’m very pleased with the result. They weren’t the cheapest quote we got, but they weren’t the most expensive either. All the reviews I found for them were postive, and my lows listed above are all very minor gripes.
We’re actually quite happy with the work the company has done and don’t feel let down in any way. In fact, we may hire them to do some other work.

Amazing siders! These guys are literally experts. I can personally vouch for them considering they have resided both mine, and my parents home. They used James Hardie Siding, only the best products. Only took them about 5 – 6 days on each house and our homes are about 2500 square feet! They used to work for James Hardie corporate so you know they are the real deal.
Keith and Ernest were the guys I spoke with over there and they were really responsive which was really important to me considering the amount of money we invested in our home. Knowledge guys about both installation and products. I’d recommend to anyone!