Fresh

100 Bucks will get you a cup of tea, insincere customer service, and a shotty mani/​pedi. No massage and my cuticles weren’t even clipped. So not worth the high price tag. It actually cost 80.00, but they have this caddy little sign by the register that tells you how much to tip. Oh and their membership they try to sell you… BUHAHHA. They’re joking right?

This place is hit or miss and certainly not worth the price tag. My mani/​pedi last night was so slow and poor quality. The woman doing my nails had very poor attention to detail. The color was incorrect initially. And my nails were stained with the previous color and she didn’t try to buff it out. I had a light color on my nails this time and it looked so bad I soaked the gel polish off when I got home. It was obvious that I wasn’t happy with my manicure (or pedicure) and the manager didn’t even ask about this when I was checking out. I could have stayed at home, saved a lot of time and $ 80, ended up with the same outcome (unpolished nails), and been much happier. I’m leaving for vacation tomorrow and I’m so disappointed that I don’t have time to get them done before I go. I was going to buy a membership here.. so glad I didn’t! ! Won’t be going here again.

My brother’s girlfriend & I had our hair blown out at Fresh this Saturday. We were both very impressed. The stylists who did our hair did an exceptional job and the quality of the blow out lasted 36+ hours. You can’t beat the value for the price. I would definitely go here again for a blow dry, and even try a mani/​pedi here next time I’m feeling self-​indulgent.

Place is way too expensive. And they don’t clean their tools at least they didn’t when my wife worked there.

I walked in to see what this was «about». Nobody at the front desk, I walked all the way into the back, looked at the really sad retail displays, watched some mani clients receiving services (hmmmm…no acknowledgement) and then just cruised on out the front door. Strange behavior for a Mall location if you ask me, at least the «other» nail shops say hello robotically and ask me what I need. Looks like it’s time to remind these folks that new clients walking in your door are a free gift!

Hmm… No thank you. Fresh employees need a refresh on customer service. I just received a pedicure today from Crystal and it was horrible. It is my hope that if I am spending $ 45 for just a pedicure that the technician is going to go the extra mile, greet me, and provide a really great pedicure so they distinguish themselves from every other run of the mill nail salon. Unfortunately it was if I was inconveniencing her by being there, she did not say even one word to me during the entire time and the only reason I know her name is because the receptionist told it to me when she asked how much I wanted to tip her. The pedicure consisted of 15 minutes of soaking, 2 minutes of filing, followed by 2 minutes of lotion rubbing (not massaging), and a polish. I was done in less then 30 minutes and feeling really annoyed. I would go to my usual asian place anyday which is only $ 30 for both mani/​pedi which includes paraffin wax, hot stone massage, and someone that at least has a reason not to talk to me because they don’t know English.

Although the staff was friendly and accommodating… my pedicure was pretty much the worst quality ever!

I came here last weekend for a Brazilian blowout, and I had a Groupon from quite a while ago which was honored without question, which was appreciated.
I was running a few minutes late and when I walked in, they were ready for me and even called me by name. My stylist, Amanda, offered me an iPad with several magazines to browse, as well as a complimentary mimosa. She got started on my hair, which consisted of a wash, application of the treatment, blowdry, straighten, and then another wash and blowdry to finish it up. The process is laborous and took her about 2.5 hours to make it through my very long and thick hair, but I had expected that. Amanda was very friendly and patient, considering the time it took to do this, and I’m sure her arms were numb for a while after she finished.
When I went to pay my Groupon was automatically applied without a fight, and I wasn’t pressured to purchase any products like you sometimes can be at other salons. The lady ringing me out informed me that my service would have cost $ 300 without the Groupon, and that 20% tip would be $ 60…ouch. I understand the treatment is expensive, and I was aware of that going in, as well as prepared to tip her well but without the Groupon I would have paid $ 360 which is just too much for me.
Overall, I enjoyed this place and I thought the environment/​décor/​staff were nice, but I couldn’t justify paying that much for this service again. It was a nice one-​time treat.

My Mom and I were walk ins today, and we had a great experience. We were greeted immediately and offered mimosas while we waited for 10 minutes. Check! Our pedicures were great, the polish was great, and they use local products — love that. I really saw none of the negative things other reviewers described. We had a fantastic time, and will be back.

I’d give it one star but I guess the sunshine has me feeling generous.
You accept walk ins for pedis? Ugh– lemme see if anyone wants to do it. Eyerolls all around.
Me and another woman who walked in at the same time to the back. The place is cute. Totally empty though (bad sign) and filled with young girls who are more interested in gossiping than work. Icy treatment from my manicurist. The girl working next to me asked her client if she’d like an iPad to browse mags. ‘Oh yea– do you want one too?’ Don’t bother.
She was rushed, sloppy, and didn’t even put in toe separators. I asked for them and she split a cotton pad in half for one toe per foot. So. I’ll ask again. Can I get actual toe separators like the woman next to be has? Eyeroll. She didn’t push them in far enough. Half assed it all then just disappeared.
$ 45? Not even close to being worth it.
Horrible service. Don’t do it.

I was very disappointed in the scheduling of my minx pedicure and shellac manicure. I arrived on time and started my pedicure. I was then told my toes had to dry and I waited for 30 minutes while my nail tech went and did a shellac manicure on another client. After over an hour, I had to reshedule to come back another day to have my pedicure completed and went ahead with my shellac manicure. After two hours I left with just a manicure… The staff was friendly but the owner did not offer any kind of discount or incentive to come again.

I absoluteI absolutely hate this place! I bought a coupon for a mani and pedi at this place for my wedding party. When I called and made the reservation the lady was nice saying that I could include food and wine for $ 5 per person. Great deal right? Wrong! The day of the appointment, the day before my wedding, they call saying they only have 3 people to do 10 mani and pedis! Ok, I did not plan anything else that day so I let it slide. We get there and there are only 2 people able to complete the service while one lady stands at the front desk the whole time. Then when it came to pay for the food and drink she tried to say it was $ 5 a glass per person plus the cost of the food! After discussing this for a while the owner said fine, I’ll give it to you for the $ 5 dollars and under her breath said I guess I’m part of your wedding since I’m covering the cost of this. Nails were ok, but chipped the next day. At that point I decided to let it go and just be happy nothing else happened.
A couple months later, there is another nail coupon for a new nail place called FRESH. As I love getting my nails done I bought the coupon. To my dismay, it was at the same place! Went again and received mediocre service. The jokes on me since I should have looked the place up before I bought the coupon. At this point my sister wrote a review on Unilocal about this place. They contacted me and offered me some punch card deal. Since I will never go back to this place I passed.
Now, a couple times a month I get a text message from them for some type of deal. Every time I call and ask to be removed from the list since the STOP FRESH reply to the text message never works. Every time they tell me I have been removed but yet I still get these irritating messages. Since they obviously don’t know how to stop these messages or get the STOP FRESH replies to work I will be blocking them with my service provider.
Think twice before you go here. The only thing good about this place is the atmosphere. They are overpriced, and rude.

I wish the owner would stop commenting on every review I write (scroll down to read owner comment), accusing me of not being there in a year and calling me libelous.
To the owner of this establishment: I went to your establishment in the last few months, my manicure sucked, as did the few I had before, which was a shame because I started out giving your business 5 stars, so I updated my review from 5 stars to a lower rating. Get over it.
By the way, when you rename your old Unilocal page with tons of negative reviews to a business name that never existed in operation and with a fake address on the other side of town, yes, that’s shady. That’s your way of distancing yourself from negative reviews from real customers. But no one needs to take it from me, because they can read for themselves in your comments what kind of dismissive, rude attitude they’ll get from the owner if they’re dissatisfied with their mediocre manicure.
One last thing — I know your name changed in March. You know how I knew that? Because when I was there, after March, YOU PERSONALLY TOLD ME why it had changed. You said copyright or trademark issues prompted you to change it. If I wasn’t there recently, how would you and I have had that conversation?
Maybe you should get your scheduling/​record system fixed (and your attitude while you’re at it) instead of following me around on the internet to call me libelous on my reviews and saying I haven’t been there. It’s really getting old. Honestly, I just wanted to update my review to reflect my recent experiences at your business. It’s the good Unilocaler thing to do, as I’d hate to mislead anyone into thinking my 5 star, glowing review still stood.
Someone wrote a bad review about your bad service. Now I’m writing a bad review about your lame attitude. Get over it.

I have had totally different experiences here than those who’ve had terrible ones. I don’t know if I’m just lucky or if it’s because I only go here for pedicures and tend to walk in rather than make appointments, but I’ve never been let down.
They have a membership deal where they automatically charge you $ 30 at the beginning of the month and you get a free service once a month (mani, pedi or blowout are among the choices; I don’t think higher-​end services like facial qualify). It’s a great deal for a high-​end pedicure that always lasts me all month, and it comes with a free glass of wine each time you come in for a service. Now that’s my kind of nail salon. The service has always been great for me and I rarely have trouble getting an appointment on a weekday afternoon. Your mileage may vary. I don’t get shellac, french tips, fancy nail art or anything — just simple pedicures. From the other reviews, it sounds like you may be better off going elsewhere for that stuff, but I’ve always been very satisfied with my plain ol’ shiny toes. Oh, and they give you iPads to play with if you want!
The regular prices are higher than you’d expect to pay at an ordinary nail salon, which is why this is a once-​a-​month treat for me, but the membership deal is great and I look forward to it every month. Also, members save on all services, so there’s that. And there’s usually a Groupon available if you check in on Foursquare.

I too bought two package deals from Travelzoo (God bless that site!) and my friend and I had a wonderful time! The facial was the best I’ve ever had. It actually felt like she was doing something good for my skin as opposed to others I’ve had that just feel like they’ve rubbed the same lotion into my skin for an hour. The girls were all very sweet. My only complaint would be the girl I had didn’t take the polish or shellac all the way to the nail bed. which is a pet peeve of mine. Other wise our experience was great.

Don’t go! Terrible. I went there when it was under a different name and had awful service, then, went back with a living social coupon not realizing it was the same place. Big mistake. The owner tries to squeeze every penny out of you with hidden costs. Don’t go

I bought two travel zoo coupons or a mani, pedi and facial. For the first, I book an appointment online which Fresh confirm with a text. I showed up for the appointment but received a blank stare from the receptionist… they had canceled my appointment. Fresh ends up working with me but I have to wait for 30 minutes. Total appointment time is 2.5 hours. The next appointment I cancel in response to their text and then get a nasty text for not showing up. Wait…I thought I had cancelled the appointment via your text system, just like I confirmed the appointment of the last one you cancelled. Something doesn’t add up with this booking system.
I make another appointment to use the second coupon and wait for 20 minutes for my services to start. My 50 minute facial only lasts almost 30 minutes. I opt to upgrade my pedi to a minx for $ 25 and wait another 20 minutes for the pedi to start. Another 10 minutes of waiting for the mani to start. I was at the salon for 3 hours… Way too long for a 30 minute facial and mani/​pedi. The kicker, the minx falls off after 3 days. I called to complain. The person I speak to schedules me an appointment to have my minx fixed so I don’t «have to wait.» I go to the appointment an wait 25 minutes for a 5 minute fix.
I don’t have the time or patience to be treated as an after thought. Plus, get a booking system that actual works!
If you are interested in an upscale nail experience head up north on university to Fingers and Toes — they are professional, do a great job and are very timely with their appointments.

I hate it when people go on Unilocal and just bash businesses or restaurants so I want this to come off as respectfully as possible but the manicure I received here was THE WORST FRENCH MANICURE I have ever gotten. The white tip was terribly drawn – not straight or even and looked just awful. It took my friend and I literally 2 hours to get a mani/​pedi and both hated the results. We had a graduation to attend the next day and were so disappointed with the appearance of our manicure we had to quickly go to our usual nail salon to fix the mess that Fresh had done meaning we had to pay DOUBLE to have a nice manicure. The mimosas were tiny and expensive and the owner was nice but pretentious and arrogant. I gave Fresh a 2 only bc my friend and I both enjoyed our technicians – they were extremely friendly and fun to talk to but unfortunately could not do a proper French manicure. I would avoid this salon AT ALL COSTS! I am too nice to refuse to pay for poor service but if I was, I would request my money back. They even charged us extra for the sloppy and terrible French manicure. Waste of money, waste of time – MAJOR DISAPPOINTMENT!

Popped in yesterday for a quick polish change — BIG MISTAKE. First, the woman at the front desk acted like I was inconveniencing her by asking for this simple service. She made sure to tell me «that’s with no water». Maybe it was because I didn’t have an appointment — perhaps they aren’t big fans of walk-​ins. At that point, I should’ve just walked out but I desperately needed the polish change. How can one mess that up, right? Well, what the girl at the front desk should have also told me is that a polish change meant that they wouldn’t remove all the old polish before they put on the new polish and that the paint job would look pretty sloppy. To top off this underwhelming experience, I get to the register and the woman says «that’ll be $ 15.» I nearly choked. I am still in disbelief that I was charged $ 15 for a crappy polish change. If you have money to burn and don’t care about level of service you get, visit Fresh!