Firestone Complete Auto Care

Jerry the store manager went above and beyond to take care of my car needs today. My experience was very positive. Jerry and his technician were very friendly and accommodating on a busy evening. I observed Jerry interacting with other customers and he was very honest assessing their needs and things they didn’t need. I am impressed and will definitely continue to use this location for my service needs.

Take my vehicles to this location and I get great service each and every time I go! I totally trust the team at this location for my vehicle maintenance! A+ in my book hands down!

I took my 2001 Dodge Durango to this place about 3 weeks ago to have an inspection done because I am thinking about doing some driving for Über. They passed the vehicle and brought to my attention a few things that I had already knew about and told me that I could wait. For example, my rotors needed to be replaced on the front of the vehicle and it needed shocks. We did the rotors along with some other small items for $ 375, so it wasn’t bad. I will take the vehicle back for the shocks and bushings at a later date, but they were straight with me and showed me the damage to the rotors, but like I said I knew they were getting thin. It is a good place for tires, brakes, shocks/​struts, or an oil change, but I suspect if you had a major problem that you would go to a dealer or a full service mechanic.

I found the employees to be very friendly and respectful. I brought my car in to fix a flat tire that a different store fixed two days ago. They quickly found that the flat repair where the nail was embedded wasn’t the problem, it was leaking air around the rim. They did a thorough inspection because I drive 100+ miles a day. The tires were legally bald and my alignment was completely askew. They honored my tire warranty even though I didn’t rotate them as required and discounted the new tires $ 100 each. I’ll definitely be a customer for life! Jerry was the manager and he was very helpful and friendly.

I’ve been a customer of this store for 10+ years. Always been treated well and service was always great. I must have bought at least 8 sets of tires over the years as well as brakes, alignments, and oil changes. They have always stood behind their work. Jerry, the manager, is great to deal with and really cares about his customers. Highly recommend this store to anyone needing auto repair.

*** Updated — I now have to recommend no one ever go here … ever.***
Please read full review for explanation why two stars.
I brought my car in for new tires at the end of May. I knew I likely needed an alignment, which they told they checked and it was close enough to fix it for free.
Fast forward to last week when I learned at my first tire rotation that the alignment in fact had not been done and I now had uneven and premature tire wear on all 4 tires. Though I was very frustrated, I talked to management and explained the issue and they agreed to replace all 4 tires due to their error.
Sure, it wasn’t good that they messed up in the first place, but I will give them high marks for promptly stepping up to correct the situation as soon as it was brought forward. Every business will stumble at times, but as long as they do what’s right, they are a good place to do business with in my book.
Update 9÷21÷12:
It is after serious consideration that I decided to update this. If reviews are not accurate, what is the purpose of Unilocal?
After the shop replaced my tires, I had a severe vibration between 50 – 65 mph on the highway. Further investigation revealed there were no weights on the wheels. The shop didn’t bother to balance the wheels/​tires.
So I brought the car back in and they balanced the wheels. But then, the handling seemed funny, and I suspected the tire pressure was off. Factory recommended pressure is 35 Front, 33 rear. Measured pressures (cool) were 39 LEFT, 35 RIGHT!
Being they are directional tires, it’s obvious that they just did two tires for each pressure with zero regard for where they were supposed to go.
What should have been one service for my new tires in May has turned into five.
The first for the original purchase. The second for the alignment that should have been performed in the first place (and for which I paid separately). The third for the new tires to be mounted. The fourth for the tires to be balanced. And finally, the fifth when I had to personally adjust the tire pressures to proper specs.
This shop has a serious problem in that it is obvious they are either incompetent, hate their jobs, or simply don’t care about the quality of their work. Worse yet, it may be a combination of all three.
I will never let a friend or family member visit this shop again. Ever. Neither should you.
The ONLY reason they get a second star is because the fact they DID step up and replaced the tires at no cost to me has to be worth something above the absolute worst review I could give.

Visit on ⁸⁄₂₉ in the a.m.
Employee: If you don’t know the right information, DON’T give it at all!
I had a stripped battery cable bolt on the side terminals. I could not get the cable off the battery to bring the battery in to have it checked. This guy tells me Cut the Cable! TOW the vehicle to the shop. CUT THE CABLE??? HOW STUPIDDD !!! That would have been a big mistake. TOW THE VEHICLE? Dumber yet?
He offered no friendly advice, no possible solutions, other than destroying it!
Again. IF YOU DON’T KNOW THE RIGHT INFORMATION… KEEP YOUR BIG MOUTH SHUT!
Customers are the bane of your business! Learn that… go to customer training. If you don’t have good customer skill … pretend you do!
They lost my business cause I might run into that idiot !! The guy at Conoco 6450 S. Broadway treated me like a customer, helped me, told me how to work it, spent time with me… that’s what he got, a customer.

I took my car in here for a much needed inspection. I tend to procastinate until the grinding noises are just too much. I dropped my car off on a Saturday afternoon and they were able to do a full inspection within 3 – 4 hours. I decided to sell the piece of shit so I can’t comment on their work, but the employees were friendly and gave me a quick and accurate estimate.

A few years ago I took my car to this place for an oil change. Month later I discovered my oil hadn’t been changed. I didn’t return to complain because I knew I was going to get really upset and didn’t want trouble.
This Firestone joint lost a customer and I have been telling people they are crooks.
Do not take your vehicle here!

This place needs to hire some more employees. Did I get a tire deal? Nope. Warranty? Nope. not on 2 winter tires. I guess 2 tires are made different then 4… Won’t be back unless my car blows a tire in the parking lot. right in front of the store.

One thing I learned is dont let one employee ruin an establishment. So in the interst of time I decided to leave my vehicle at have the tire looked at potentially do oil change etc…
The tire had to be replaced since a scissor blade was lodged in the tread creating too large of a hole to patch. They did cary my exact tire, unfortuately I roll on 20’s so it wasnt chep but, cheaper than stevinson Chevrolet. I also had the oil change and the balance etc… Upon pickup the gentlemen informed me I had developed a hell of leak and needed to have my warranty service cover that repair. ALso they put the spare tire back in the under carraige compartment whcih is a pain in the ass to put back. I think the fireston guy named TIM, really went out of his way to let me knwo about my oil system leak which is odd for a 2007. They could have not told me knowing it would seriosuly damage my vehicle. I would go back here now. Pretty good service the second time around.
Just goes to show you cant base an establishment on one employeee.