Carpet Exchange

I ordered carpet on a Sunday with a promise of install the following Saturday. I got a call Friday night at 6pm from my sales rep Ginger telling me the carpet was stuck at a warehouse in Aurora and couldn’t be picked up until the following Monday. I immediately went to the store to cancel only to be talked into picking another carpet she had in stock to keep the Saturday install. I got up early Saturday to finish moving all my furniture out of 3 bedrooms only to get another call telling me that carpet was promised to someone else. I had to make 3 trips to the store to get the refund of my down payment and credit to their finance company. They were rude and showed no sympathy to the fact I was inconvenienced by TWO CANCELLATIONS in 24 hours! I will never buy anything from these clowns!!!

I purchased new carpet for my house to prepare to sell it, and also had them install new baseboard trim. They scheduled the baseboard trim installation days prior to the carpet install. I thought this was «backwards» but when I asked, they said it would be fine.
Low and behold, the baseboard went in just fine, but when they installed the new carpet, it was lower than the previous carpet, which meant there was a solid ¼″ gap between the carpet and the trim, which looked terrible. In addition, the carpet installers came to install the carpeting on a Friday afternoon of a holiday weekend and were at my house until well after 8pm. Totally uncalled for! I was told it would be installed during the day and did not anticipate having to wait around all night for them to finish.
I complained and they said they’d send the trim installer back to resolve the issue by installing quarter round at the base of the baseboard. Not an ideal solution, but fine. Well, they dragged their feet and called me every couple of weeks saying they were «working on it» and by the time they were ready to come back I had sold the house already and moved out.
Now they went ahead and charged my credit card for the baseboard install, without my consent, 2 months later. I never even got an invoice from them, nor did they ever address my concerns.
HORRIBLE experience. I would never, ever recommend using Carpet Exchange and I will be reporting this to the BBB.

I recently made a carpet purchase of $ 2000.00 for my house. I was not pleased with the installers that this company uses. I was quoted a show up time of between 8:00 — 10:00 and the installers didnt show up til 11:15. I informed the installers when they got there that I had just had the whole interior of my house painted last week & to be careful around the walls & baseboard. They told me that they would be very careful. After the installation I did a walk through & found that my walls had been scuffed and the baseboards in one room had been totally broken. The installers also left staples laying around the house and didnt clean up their mess before they left. As soon as they left I called the store, it was after 5:00 and the manager had left, so I left a message. The assocaite who answered the phone said he would be sure the manager called me first thing the next morning. I never received a call from the manager and had to call her. She offered to refund me $ 75.00 for my troubles and was not customer service oriented. $ 75.00 refund is not worth my time and materail that I need to fix their mistakes. I will never use Carpet Exchange again and will never refer them to my friends and family.

We used Carpet Exchange off of Santa Fe Dr. I should’ve changed my mind. While the pricing was the best as we looked around, the sales experience was very unorganized. The sales person changed prices and styles that were supposedly in the sale numerous times. Even when asking specific questions, the salesperson couldn’t get it together to give me answers. In the end the installation was ok and the product looks fine, the process was lacking and feel like it would’ve been worth a little more money for better service and product.