Apple Store

Best Apple Store I’ve been to! Super friendly staff. If you need repairs, come when it’s raining or when most people don’t want to drive out.

These people are just rude, they try their best to be nice, but let’s face it the store is closing for restoration on the 31^st of January and many will lose their jobs. I have never been in an Apple store where the staff is so rude. Most Apple stores are GREAT! But this one sadly, well let’s just say «Sarah» should be out of a job, and so should the guy that «helped» me at the genius bar, as I was forced to just call Apple Support for my problem… What a JOKE!

Super thrilled to have made a 5:30 appointment only to be ignored until one minute ago and told someone will be with me shortly. What’s the point of making an appointment? When I came in there were four working the Genius Bar. We are down to one. And waiting.

I bought a 6s+ in November. From the beginning my phone had an unreliable (if not slow) GPS signal, and my location services would get «stuck on.» Ultimately I have had to either shut off several of the services or use excessive amounts of battery for such services.
I should note that before the iPhone 6s+ I had the 6s (the smaller of the two phones) for one week. The 6s didn’t display any of these negative issues. Its GPS and location services worked perfectly.
I told AppleCare (and this store) that it should consider that it is a hardware issue. Apple said it wasn’t a hardware issue but wasn’t willing to put in an email that my phone was operating as it should. It said for «privacy» reason it wasn’t able to communicate in an email that my phone was operating normally.
When I talked with AppleCare over a period of one month and a half I got second hand information about what some other person thought was going on; but again Apple was unwilling to send me the written communications of this 3^rd person; and the store manager just told me that AppleCare was handling the issues.
From these dealings it wasn’t clear that Apple new what was going on. If anything it felt it was avoiding the technical issues that I was facing in hopes that I would learn to live with them.
I was very patient with Apple but ultimately realized that it was not willing to address the issues that are covered by my warranty. So, after dealing with this issue since November, I finally decided to file a formal complaint with the BBB to (at minimum) let others know that there might be a real issue with some of the new phones (or the operating system of such phones). I have been very disappointed with Apple and its willingness to do the right thing.
Apple’s response was to send the BBB a copy of the warranty.
My takeaways: AppleCare is not worth the money; there is potentially something wrong with the new 6s (just like the wifi issues of the 5); and it might be less problematic to get the older 6 (which functioned perfectly for me and had a bigger battery).
One thing I have also noted from the call I recently received from the store is that the manager seemed to be going through the motions and didn’t seem to be interested in making my experience better. The words didn’t match the actions.

This store is totally gone! No forwarding information. No notice to the public. If you call, the recording leads you to believe that all is the same.

Definitely the most annoying buying experience I’ve had! Reserved an iPhone 6s+ and waited 30 minutes before having to ask another staffer who to help me out as the first one told me to simply wait at the iPhone table which I did only to see walk-​in customers getting assistance long before I did.
But the biggest annoyance was dealing with a woman named Sarah who added major insult to injury. She pretty much made it clear she didn’t like me or her job. I was tempted to walk-​out and would have if supplies on the 6S+ were not so low. Sarah contradicted about everything I said in rude, condescending fashion. One would think when you spend a lot of money on a product you get treated with respect and dignity, even a little money, hell, any money!
Overall I would avoid this store based on its ineptitude and the nasty disposition of the staff.

Always best of service from any Apple Store ever shopped. I had an item waiting which I arranged via internet order and also great service from multiple staff. Sure hope to return.

I love this location. I live in Boulder and I would rather go here than to the shops in Boulder or Broomfield. The techs here are so so kind and friendly. The store is quiet and uncrowded, whereas in Boulder it is so packed you and your Genius have to yell at one another to communicate. I was a little late to my appointment and they didn’t care they helped me out efficiently and promptly, whereas in Broomfield I was literally three minutes late and they gave my appointment away to someone else. Finally, my Genius said my computer would be repaired a week from the appointment and they called two days later to say it was ready to go!!!
AWESOME JOB GUYS

If you read my previous review, I was very frustrated. However, today repaired any previous feeling of frustration. Took my computer in for another repair and picked it up today. Martin, the tech, and Nick, the senior manager, were AMAZING. Not only took care of my computer, but also made sure everything was in order and worked out the minor issues for me. They blessed me. Made my day. Thank you, guys. Seriously. Best experience to date.

Seriously, screw this store. Many times I’ve been to this location with no more than 3 other customers. And EVERY time there are at least 5 or 6 blue shirted staff standing around texting, chit-​chatting and ignoring customers. Each time its taken 10 – 15 minutes just to have one of them help with something.
Apple should just shut this location down and cut their losses.

Excellent service and great advice! Will drive the extra mile to get this kind of service!

Well, disappointed again with the customer service. I live in Denver but purchased my Ipad in Pittsburgh while caring for my Mother after a surgery. So I can speak to a comparison between between these two Apple stores. The Pittsburgh location was head and shoulders above Aspen Grove. In friendliness. In technical ability. In actual concern for the customer. I am just so sad because Apple is supposed to be this great brand. Turns out they are just average — and I’m being kind.

I prefer to drive twice the distance to get better service at the lone tree store. You walk in this one and there were 4 employees just talking to each other rather than trying to help. And they weren’t very friendly. Disappointed.

Wonderful store and wonderful people.
I had an iMac that was recalled for a bad video card. They not only replaced the video card, but they did a complete diagnostic test on the computer and replaced the screen!
The computer was out of warrantee but they covered it all and they did a beautiful job and I walked out with a computer that ran like new.
Let all the others fight with some «tech» in some foreign land who is working off a flip chart. I will deal face to face with an expert who really knows their product.
I did not own Apple prior to 4 years ago and now that is all I own.

I’m kind of over this location, which sucks because it’s five minutes from my house. The next closest one (Park Meadows) is like 25.
If you need to buy something or have a simple problem that you’re too lazy to Google how to fix, Aspen Grove is great.
If you have a simple hardware problem, they’re okay. I’ve had them straight up replace an iPhone before and I’ve also had them tell me to essentially F off with regard to that, so meh.
My biggest problem is that it is apparently too hard to have actual geniuses at the Genius Bar. Every time I’ve actually had the fortune to meet with one, I’ve gotten the problem resolved without incident. The rest of the time (probably 90% of the times I’ve gone in), they stick regular associates back there and teach them how to run two or three stupid «diagnostic» tests. If your computer comes back as «failed» on one of those tests, that’s the problem no matter what, forever and ever amen.
Case in point:
I’ve gone back to them for the same problem 3, 4, 5 times and they tell me the same thing every time: «it’s the hard drive.»
Today I took my Macbook in because I’ve been having problems with it waking from sleep. My «tech» ran the normal diagnostics and of course it «failed» the HDD test. So obviously there could be no other problem, forever and ever amen. The power problem has to do with the HDD apparently.
Except it doesn’t. My HDD «failed» about 7 months ago. I replaced it with an SSD. Of course, putting a brand new SSD in didn’t fix the power problem so I took it back and they ran the diagnostic. «Failed.» I returned the SSD and got a new one, put it in, and «failed.» Once more, «failed.» At that point, I gave up with Apple and decided to live with the power problem and I have had literally 0 problems with the SSD since then. The HDD/​SSD is absolutely fine. For whatever reason Apple’s daignostic program dislikes the SSD brand I put in.
Anyway, I digress. My SSD is «failing» even though the software and OS is working perfectly, and there can be no other reason at all whatsoever, forever and ever amen that it is having problems waking up, according to the Apple «tech.»

There are no geniuses at this genius bar. We took an iMac here three straight times to have the SAME problem repaired. Every time we got a new story about what was wrong — something different — so they could charge us every time but not actually fix the problem. On our last visit, they did not return the power cord and claimed that we did not come in with one. It took 30 minutes and a manager to resolve it. The manager finally deigned to give us a replacement cord from their stock although he didn’t think we brought one in. Why would we scam you for an extra power cord?
Finally we took it to a local, independent guy who not only fixed the problem for a fraction of the cost of Apple but confirmed that the Apple «geniuses» are, in fact, morons.

I am not a fan of this location. While we were waiting for our appointment (we were early), we watched numerous Apple employees standing around and chatting with each other. It seemed like there were the same number of employees as there were customers, and they had nothing better to do. When our rep came over, he checked my phone to see how many times it has been charged since I got it. He said that the battery was fine, and he didn’t know why it was doing what it was doing. He recommended a reformat (I can’t remember what it’s called but it’s a pretty involved process requiring iTunes). It turns out that my battery was failing, as determined by a representative on the phone. I don’t understand why the rep in the store didn’t have the resources to figure that out, but it caused me to waste a lot of time and gas to come to this location to get it checked out. It was very frustrating and next time if I have to go to a store, I’ll skip this one and just go to Cherry Creek.

Worst experience ever. Dealt with Amelia the 16 year old «manager».
My phone does not work and she admitted it was an apple defect yet does nothing about it. When I mentioned that I had others that had similar problems and Apple replaced their phone with out a question, she replied «we used to do that but don’t want to play favorites any more»… Huh?
If you can, try to brave the crowds at park meadows or cherry creek. The management at this location us obviously incompetent.

Make an appointment, get assigned to Kevin, who is a genuis. He’ll fix your phone, be seduced by the sexy new products that you know you want. Vow to give all your business to Apple becuase they rock!

Both the rep and manager were very condescending, and were not helpful at all. There was a long wait then I got greeted with attitude. They wouldn’t pull up my account using my email address like they have in the past, they told me I needed to go home and get a receipt or serial number. The Cherry Creek location has never required this when returning a defect item (keyboard).
Anyways, I would avoid this location if possible.