Acton Toyota of Littleton

I don’t know how these people survive by conducting business like this in an e-​commerce environment. They claim to be transparent and quote you a low price to get you to drive out to the middle of nowhere. They then proceed to jack up the price, saying how they ran out of lease cash or the the sordid color you wanted and checked confirmed was there just vanished etc. In addition to all of this they tell you a deposit to process your transaction (lies).
I knew the whole deal was fishy, so I went to Boch Toyota, got the price I was quoted, and the quality service every customer deserves. The only reason I’m giving these hillbillies any attention is because they’re holding my deposit hostage the one they claimed they needed to process the transaction (not true).
THERE ARE BETTER OPTIONS OUT THERE THAN THESE PEOPLE, PLEASE DO YOUR HOMEWORK AND DONT END UP LIKE ME CHASING THESE PEOPLE FOR 6 WEEKS TRYING TO GET YOUR MONEY BACK.
Sincerely,
A 21^st Century Consumer

Toyota of Action has 3 promises for selling vehicles — simple, honest, and guaranteed. I am now 6 months in to my purchase of a vehicle. I felt the high pressured sales part only when I met with the finance/​sales person. At that point in the purchase, I was shown a grid of options — warranties, autobutler, autobahn. I always forget that this when I am the most tired of the process and just want to get the hell out of there. Here is where my 1 star comes from — HONESTY. The finance/​sales person starts showing me pictures of ice cream and other goodies that can be spilled all over your car. By purchasing autobahn, auto butler. it is like a professional car cleaning every 6 months! Well, 6 months is up – brought the car in – service tells me that auto butler is a «light vacuum» with a rinse to protect your paint. If I want stains out. I have to file a claim. This is a common misconception from customers — why because of the laminated picture in sales/​finance!
I am the working poor. can barely pay for my car. and to have a bunch of bs stuff added. well. it is really my fault for getting sold such ridicouslessness. I could of saved money, gone to the car wash and performed a light vacuum for so much cheaper.
: (

As a woman, I dread car dealerships from many many years of bad experiences. I’m not sure about the entire establishment but had really good luck with a very nice gentleman as a salesperson. Go see Bill Nickerson, his follow up promises last far beyond the sale which helps. Honest guy, didn’t get any bad vibes, gave me a decent deal but the little things I asked to get fixed made it a great deal.

The problem here is that even if you have taken appointment for car servicing you will have to wait here for one and a half hours to two hours. Otherwise, the staff is polite and they give you a voucher for lunch or breakfast depending on when you arrive.

I guess every business reaches this point where it takes its reputation for granted, and fails to keep it up. I leased a vehicle and was mostly satisfied with their service for most of the time, but when the lease was reaching its maturity and I came in to see what new options become available soon, and what is the process of turning in the vehicle when it is due — things went south. My original salesman was no longer with the dealership so they assigned me to some other guy, who apparently was not quite on par with what I have expected based on earlier positive experience with this dealership. When asking about new leasing deals, assuming I am going to stay with Toyota — he immediately pulled up the worst possible deal available, even worse than the one that is advertised right on Toyota website. When I pointed him to the website he first said such deal doesn’t exist, then reverted his version and mumbled some excuses trying to say the dealership offers different deals but yeah they can respect the deal on the website… Aha, ok. Trying to get some more details on trim options and related costs was a battle to pull answers out of his teeth, always with some elusive phrasing and tasteless jokes that made me feel quite uncomfortable with his presence. That salesman definitely helped me choose my next vehicle — NOT a Toyota. What a pity to see such a nice dealership going backwards.

Got a great price on a purchase of our RAV4. I would recommend this dealership to buy a vehicle. Servicing is also very high quality with easy access and a very pleasant waiting area. My experience with the service reps has been quite positive. My only concern is price; they’re not shy. If you have a significant repair, call around and get some quotes. I think you’ll be surprised at how much those calls will save you. As I write this my Scion is having its rear brakes replaced for $ 288 at a very reputable service dealer. Toyota quoted me $ 294 for parts and gave me the runaround on quoting labor??? If money is not an object then go here and flip out your plastic, you’ll be very happy with the service.

This review is for the service department only. please do not use it to make any consideration about the sales department. I have been unhappy with pricing in the service department in the past though when my car was in for a free recall repair I asked for my AC to be fixed. It had been intimately going to heat. they stated it was repaired unfortunately I didn’t check it until the next late spring for it was fall when I had it repaired and it was no longer required to be used with the cool temperatures. In the spring it was as if nothing had been done to it. I called them they told me that it was past the warrantee time on the repair. They told me that they had to take the entire front dash of my car off to tighten a bolt and that was why just tightening a bolt cost so much. Frustrated I looked up on YouTube and saw directions on tightening the specific bolt. it is underneath a dial which can be pulled off with your fingers and under two seconds. there is no need for the entire — to be removed or any part of the — just the dial can be removed. Tighten the bolt but that I’ll back on in under three minutes. AC is working fine. Even if the bolts loosened up over the winter there’s no need to tell me that the entire Dash needs to be removed to cover their large cost of a three-​minute repair that didn’t even work.

We love coming to Bob Moran’s Acton Toyota. The gourmet coffee is great. We get fresh breakfast or lunch, which is truly yummy! Thank you for caring, Bob!

I brought my car in because there were two recalls on it, and was told that policy is NOT to offer complementary rentals when being serviced for a recall because they aren’t making money on the service. The staff were very friendly and apologetic, but I still missed most of the workday while they fixed issues Toyota created in the first place.

We’ve bought several vehicles here over the years for ourselves as well as our kids when they got older. As someone who purchases vehicles for my company, I am intimately familiar with all the games dealers play and always have to have my game face on. There are (literally) only three dealers in Massachusetts I would consider purchasing a car from and Acton Toyota is one of them… although I wish they would just call it Littleton Toyota since that’s where it is.
You can feel relaxed when you go in there and just browse if that’s what you want to do. They will leave you alone and absolutely not pester you. It’s truly a pressure free environment which I really appreciate now more than ever.
Our most recent purchase was a used Nissan Rogue for my son in college. Unfortunately a couple weeks afterwards he began having issues with the CVT transmission. We brought it back having emailed the service manager ahead of time about the issue and the fact that it was a recent purchase. A week later the car had a brand new transmission, installed by a local Nissan dealer. No arguing. No back & forth. No fighting. No games.
It’s a good culture they have there with good employees. If you don’t live nearby I would definitely say it’s well worth the drive. If you are looking at used vehicles ask for Bob Gaudet, we really like dealing with him.

Their customer service was great until they found out I had a better offer elsewhere. I was called and emailed multiple times by Chris Cannata insisting that the other dealership was lying to me. Anyone looking to buy a Prius C in the near future should go elsewhere for a much better deal.

Despite living in NJ and having two Toyota dealerships near by, I leased 2015 RAV4 Limited from Acton. While browsing new cars on internet, I found Acton and their ZERO DOWN lease offers.
At first, I was sceptic about the offer, but then I watched a short video explaining in details the whole deal. I emailed my request and a few minutes later I was talking to Alex about exterior and interior colors of my new RAV4. Next, I received via email a widow sticker with the VIN of my car. I also mentioned that I was currently leasing 2012 RAV4 and Alex asked me to send a few pictures of the vehicle. Acton decided to purchase my 2012 before the lease end.
Two days later, a car runner brought my RAV4 to NJ. We met around 9:00 am at DMV in Lodi to physically sign all paperwork and register the new RAV4. The runner drove off in my old RAV4.
Leasing cars for 20+ years, I never experienced such ease and pleasure in getting a new vehicle. The level of professionalism and dedication of all at Acton is at its highest. I’m one extremely satisfied customer.

I am only giving a 4 star because I had one great customer service experience after two less than stellar experiences at this dealership. Thank you Brian for showing what true customer service really means.
He was very easy going, not aggressively trying to sell me something. He educated me the problems the tech noticed on my car the previous day. And gave me options if I was interested.
Yesterday, I had my oil changed and tires rotated. After the oil change, the service rep recommends that I get both my rear brakes replaced as well as both my shock absorbers. They didn’t tell me that the shock absorber was covered under my warranty — I only found out through my regular mechanic. Went back today and Brian was able to show me on screen and give me a print out showing that only my left rear brake needed replacement due to the brake pad measurent, not both. I appreciate the transparency, that gives me a lot of comfort on knowing exactly where the problem is. People like that make me want to come back.

I thought I’d give this service department one more try. The last time I left my vehicle here for service all my spare change (full ash tray, plastic bag of quarters for car wash along with a full change pouch) was stolen.
This time was a simple oil change and swapping out my winter tires for summer ones. I asked that they mark the tires when they took them off so I could rotate them when I had them put back on this fall. The service rep wrote it down so there was no excuse.
I checked before I left their facility and the tire I looked at was marked with yellow chalk. However upon arriving home to unload I discovered that only two out the four tires were marked, and one of them was not clear, it had both an «L» and an «R» on it.
They were apologetic when I called but in my opinion this is not good service.

I recently purchased a car on a tight budget, I worked with Jack Burke as my salesman and Frank Mazzeo as the Finance officer. They went above and beyond the call of duty to get me the car I wanted in my budget.
The Littleton Toyota is also fantastic inside, even my husband brings his car for service there and it is not a Toyota. They will service all cars and their service room and staff are truly amazing. Thank you all so very much.

Acton Toyota’s internet department offers great new car prices. The new facility in Littleton is nice, but once you receive your service bill, you will understand that you paid dearly for the privilege of siting in their nice new waiting room.
In the last two times I used their service department, I was overcharged for shoddy work that had to be redone by a private mechanic.
Don’t try complaining to the owner, he’s a ghost and never around.
Use Acton Toyota’s Service Department for warranty work, but save your self time and money by using a local mechanic for your vehicle maintenance.

Awesome, AWESOME to work with. I went in to the used car section (down in Brockton about five miles down from the Littleton lot) with the assumption that something’s gotta give as I found the car I was looking for at a great price. In all honesty, I didn’t expect it to be as it was. Simple, to the point, no B.S. to deal with.
If you do find something that you see as a concern, don’t be afraid to express it as the guys down there are more than willing to fix it for you. Great warranty, customer service, and very reasonable overall.
For those in RI, it’s worth the drive. And bring your plates, MA doesn’t do Temporary Plates as we’ve grown accustomed to down here. Also: take advantage of the simplest trip to DMV you’ll ever have. All I did was show up and provide a form of ID.
Special thanks to Bob, Steve, and Frank.

This review is for the service department. The facility is nice and the staff friendly. But it literally takes 90+ minutes to get a simple oil change performed WITH an appointment. Combined with the fact that they are expensive, you are probably better off with a local mechanic.

Just bought a car here… this place is awesome! After being fed lies and misinformation at three other car dealerships, I had an exceptional buying experience with one of their sales guys, Tom Downing. From the get go, he was attentive and offered helpful and accurate information without overpromising anything he couldn’t deliver. In fact, he was able to get us the exact car we wanted at a great price and sooner than we anticipated, while setting realistic expectations along the way. The finance guy, Alex Baker, was extremely helpful too and really took his time to help us understand our options for financing. At one point, while I was waiting, I even enjoyed a complementary lunch in their cafeteria. The people at Acton Toyota really know how to treat their customers!
We found Acton through
. Don’t waste your time, like I did, with some of the the other big dealerships that pop up on that website (Boch and Boch South, namely). They were dishonest and didn’t care about wasting my time. On the other hand, my experience with Acton Toyota was positive from start to finish!

This is the forth Toyota dealership I have gone to for service. My family has been going here since before I was born! I have gone for regular service twice now and I will definitely be a returning customer. I have to say that my first service took a while but it was a major one and they made sure it was done before the time they promised. I wait every time because the car is still relatively new and doesn’t require anything more than two hours. This past time I told them I absolutely had to be out at a certain time and they made it happen! It was impressive. Additionally when I have problems like windshield wiper fluid lines freezing they helped me out and only charged me for the concentrate not the labor.
I will warn you that you should do a morning appointment if you want to keep on schedule and even before they open a line of cars forms outside the garage.
In other good news if you go before 2pm you get a voucher for free breakfast or lunch at the café!