Valco Transmission Ltd & Allison Division

Let me begin with this shop has been in business for many years and doesn’t have any reviews. That should have been a clue to me. I spoke with the woman, one of the owners, who quoted a price of no more than $ 800.00 after we were on the phone while she found the parts for my car. She said that it might vary by a few dollars and she could have it done in a day, no more than 2. I brought my car to this place of business, if we can call it that, there were 11 dogs in the office and her, in a chair. Please, let me reiterate, this is a business that has been here for years. I was assured that my car would only be a day or 2, to give them a call later in the day to check on the progress. I called at 4:30p.m. after leaving the car at 8:00a.m. I was told that they hadn’t looked at it, but, would tomorrow. Day 1, down. Called the next day at 3:30p.m., was told I was being difficult, why was I calling! They were working on it. I called day 3, 12:30p.m. and asked what time I could pick up my car since I assumed it was done. Well, she unleashed a tirade at me, that I was expecting too much, that I was constantly calling and bothering her! ! Really! I had my husband call her later that day. She said I had been pestering her and the car was now $ 1300.00 because they found other problems. My husband said he would like to see the things that were replaced and wanted the box of parts. Never got them. I called the next day, now day 4, and was told it wasn’t done. I said I will just pick up my car, she responded with a belly laugh and said «good luck, the parts are everywhere». After telling her I was going to report her to the Better Business Bureau and take her to small claims court, she said it would be done the next evening. I was told to come at 5 p.m. My husband and I arrived on time. She agreed like she had never done anything unethical! We paid and she, really, threw my keys to me from across the room. When I started my car, there was no gas in it, I left it with a full tank of premium. I barely got it down the street to a gas station.
This business should be avoided at all costs.