Epic Collision

Excellent repair! Great communication! Couldn’t be happier with my experience. Highly recommended.

I have been using Epic Collision — as has my entire family — for over 20 years. The two owners James and Tommy are great and I have NEVER had an issue like the previous reviewer. Maybe the office help could be improved upon (the new girl has NO personality.) but the work has always been top notch and fairly priced. We have taken Mercedes, Honda, Jeep, Nissan etc there over the years and have always been more than satisfied. When I was younger and didn’t have the $ 500 deductible to pay when the repairs were done, James let me pay him over a month or two because he knew my family. What kind of a «crook» would do that? I can not speak highly enough about this place, and the fact that my insurance company — USAA which is a military/​veteran insurer only — recommends them speaks volumes.

Wow… where should I start? First of all, DON’T EVEN THINK ABOUT TAKING YOUR CAR TO THIS PLACE!!! These guys will do ANYTHING to get your money, even giving you an extremely low repair price estimate JUST to get your car into their shop. When I got in an accident last year, everyone that I knew had seen the pictures of my damaged car and told me the car is going to be totalled. But when I took my car to this crook auto repair shop based on my insurance company’s recommendation, they told me they can fix the car with just a little over 11,000 dollars. I said ‘hmm, that seems a bit low,’ and told my friends and family about it and they told me that they are just trying to make money in this tough economy and advised me to take it elsewhere to get a second opinion. But I said what the heck, my insurance company is recommending them so I’ll just go with them. BIG, BIG MISTAKE! They originally told me they should have the car fixed within ONE month, I didn’t get the car back until almost TWO months after the accident! I had to pay out of pocket for my rental car because my auto insurance only covered for 30 days of rental. Also during this time, there was a two week time period when they weren’t doing ANYTHING with my car because according to them, the required parts didn’t arrive. BULLSHIT! One of my close friends is a car mechanic, and he told me that this is one of the oldest BS used by car repair shops when they don’t know how to fix the vehicle. How can you not have the required parts for TWO DAMN WEEKS? My car is 2008 HONDA CIVIC, I don’t think it’s that TOUGH to get the parts for it. When I complained about them not doing anything, they got ANGRY at ME because I called them every other day to get the latest progress. Excuse me, but it’s my right as a customer to know what’s happening with MY CAR. When I did finally get my car back, I noticed right away that the car’s lights wouldn’t blink when I unlocked all the doors, and I asked the head mechanic there ‘hey, what’s wrong with this?’ He then told me ‘oh, it’s nothing, uh, take your car home, look in your car’s manual and enter the radio security code into your car’s radio, that should fix it!’ I was like, ‘um…ok? What does that have to do with my car’s lights?’ But I took the car home because I TRUSTED him, and on the way home, I noticed that the car’s steering wheel wouldn’t right as smooth as it would turn left. When I got home, I got the radio security code, entered it, and you guessed it, IT STILL DIDN’T WORK. I notified my insurance company right away the next day and they advised me to take the car back to that place, and believe me I would have but I was going to move to different state within a week and couldn’t afford to let those crooks keep my car anymore. So I took the car to a different auto shop once I moved and they fixed everything within just a few days. What was wrong with the lights? Fuse. I’m not kidding, just a damn fuse. And to top it all off, just last week, my insurance company received a repair bill of SIX THOUSAND dollars from the second shop. SIX THOUSAND. Combined with the 11,000 dollars that was already wasted on the first repair shop, the total damage came out to be $ 17,000 dollars. I paid 21,000 for the car, so if these crooks had told me the right estimate in the first place, my car would have been totaled and I would have received a new car. But because of these crooks, now I’m driving a car less than a year old with $ 17,000 damages on its CarFax report. DO NOT, REPEAT, DO NOT GIVE THESE GUYS YOUR BUSINESS. YOU HAVE BEEN WARNED!!!