Show Clean Little Rock

HORRIBLE LACK OF SERVICE
LACK OF FOLLOW UP
FALSE ADVERTISING
NOT DEPENDABLE
I bought 2 vouchers in July from Groupon for the Show Clean services. I was very excited to get such a deal. On two different occasions I had events planned at my house. Both times NO ONE SHOWED UP and I never got an explanation or an apology. Everytime I e-​mail it takes weeks for them to follow up, and I have NEVER received a LIVE person on the phone, I always have to leave messages. I have had it with their service and have made formal complaints to Groupon to get my money back and to the Better Business Bureau, and letting my friends know on facebook.
For your own sake, STEER CLEAR!

My wife and I read the other 1 star review, and it was like we wrote it based on our own experiences with this company. At least three appointments made with them and not one show. Each time my wife called, it was all apology, and «we’ll spend extra time next week.» Then, another no show. Absolutely dreadful customer service and I highly recommend not considering Show Clean at all unless you simply like being stood up and disappointed by a «service» company. These folks aren’t worth it even if they were free.

The first time I had an appointment they never showed up or called. I left messages and someone finally called me and didn’t know that no one came but the person who was supposed to clean my house had received a call and her father was rushed to the hospital. I said I understood and we rescheduled. I had a big party planned at my house and had expected them to clean it so I stayed up until 4:00 a.m. getting it clean after all of the other things I had to do on my list. OK, things happen. Today is Thursday and they were supposed to be here at 1:00. I called and left a message at 12:45 that I had not heard from anyone telling me they were on their way and then I started leaving email messages asking for confirmation. The same person finally returned my call long after my appointment and used the same words «I just got your call and I didn’t know they hadn’t shown up. Let me call them». She came back and said they were running late and couldn’t get to me today and wanted to reschedule for Saturday. I said no, that I was having a party the next day and Saturday wouldn’t do me any good. I told her I thought they would have made me a priority since they cancelled last time. She just confirmed, «Ma’am I just take the calls». Now I am looking at another 4:00 a.m. work night because I have plans tonight and then I will have to get the food prepared as well as the house cleaned. I wish I could give them a negative rating. They are out of Memphis and have another business name there. Their emails to set up the appointments were not professional and they did not respond in a timely matter. I could not have been more unhappy with this company. They do specials on Groupon and Living Social a lot so I think they just get new customers and don’t live off their referral business.