Renaissance Health & Wellness

I suggest you run, don’t walk, from this business.

These guys are fantastic. Their customer service is very friendly and most importantly, they know exactly what they are doing. The clinic is clean, professional, welcoming, and the staff are there to help you at every turn (before, during, and after your appointment). When in Little Rock, Renaissance Health & Wellness is my go-​to clinic.

Thank you for ruining my doctors office. Most patients don’t care about designer items and tv’s. What we want is to not feel bad anymore. Now I have one day to see my doctor. And no one at the desk can answer the phone for me to even make an appointment. And the odds of someone calling back a voice mail are slim to none if they are so busy someone can’t answer the phone. They can’t answer the phone, smile, be friendly. It’s like you are a thorn in their side, and not smart enough to justify a smile. There are so many people running around that office it feels like an emergency room, however most of them are standing around chatting. Then I called to get some information for my partner who was a patient also and they had disposed of all previous medical records, what if I need those for the car accident we were previously in and Dr. Barrows was treating us for our injuries. True story! Now what do we do for the insurance company? They need our medical records!!! Tell me what now? How am i going to give my medical records to my new doctor? I always knew the medical industry was becoming all about money, and now this is proof. They are way more concerned about what the clinic looks like instead of its patients. It’s like the Wal-​Mart of medical clinics, we love you, we want you, we can give you this and provide this, but get in line and watch us screw you and everyone else because all we really have to offer is crap, its so disappointing. It took me a long time to find Dr. Barrows & Helena, and now I have to start my search again. I just want a doctor that knows me and cares about me. That’s what I had, and that’s what I lost.

I asked them to call me on Monday to fix the problems and they finally called me on Tuesday. The first call was to confirm I had a problem. The second call was to find out what the problem was. Different person that time. The third call was to say they had talked to the pharmacy to fill the prescriptions, but my CC# was declined and I had to call the pharmacy myself. So I did, and my CC# was fine, however, the 2014 new policy with CVS Caremark Pharmacy was to call the customer to confirm a ‘release to ship’ for the drugs. By now I am drowning in a sea of red tape and stupid people. I call RH&W back to let them know they were incorrect about the CC# and that the order was placed and in process. But wait there’s more! This afternoon I get a recorded message from CVS Caremark to call back about the order. When I do, they tell me for any orders over $ 100 they have to do a callback to confirm the amount of the order. That’s a whole lot of trouble that could be taken care of in one phone call.