Pearson Professional Centers

I’ve tested at both the Mid-​town Memphis location as well as the location in Little Rock. I had no complaints about the Memphis facility. However I do have a few concerns about the one in Little Rock. I will say they were incredibly thorough in checking me in and making sure I wasn’t bringing in any cheat sheets. This is doing their job and they excel at that, honestly I have no issues with the staff at all, they were all very nice and professional. The temperature control was perfect and monitored every 10 mins. Their procedures seemed to be flawless and they were flawlessly executed. None of this was an issue. The problem was this… If you have tested in their facilities you know how it goes. You have sound proof headphones on, the kind you use at a shooting range. Once the test starts, there is no stopping it… the clock is ticking. I put my headphones on and started my test. They were so tight that I instantly got a major headache. I wasn’t willing to raise my hand, describe the problem and try to solve it as I would lose test time on a very fast paced exam. My advice would be to fit the tester with appropriate hearing protection before entering the room so all kinks could be worked out. The other issue I had was that the door going into the testing room opens and closes very loudly. In my 3 hour test it must have opened and closed over 100 times. This is incredibly distracting to someone who is try to focus on a very important and difficult exam. It was so loud I could hear it through the hearing protecting. I mentioned this to an employee there and she stated that she would write up a complaint, however in past experience nothing ever gets done. I know for a fact that there are door closers that are manufactured to be silent. In an industry where one of the biggest services is to provide a quiet distraction free test environment, this is in direct conflict with their goals and objectives. This may all sound petty, but when you are sitting to take a test you have prepared months for and the outcome will have an immediate impact on your career, you pay $ 199 to take this test, they should put a bit more attention to the the details of the customers needs.