Merry Maids

I had back surgery and need someone to clean my house every other week. I e-​mailed Merry Maids and the same day a lady came out to do a walk through and give me an estimate. That evening, she emailed me with all the details. They are scheduled to come every other Tuesday. On Monday afternoon, the service calls me with a reminder.
I was impressed with the first cleaning. They exceeded my expectations by far. I didn’t expect the cleaning to be so detailed, but I must admit, it is cleaner than when I clean myself. I can’t remember the last time my house was this clean.
I highly recommend them.

Just relocated to the area and was looking for a new cleaning company.
Owner came out to give an estimate and girls showed up the following week as scheduled and on time.
They went over the notes the owner had taken and did everything on the list.
I think as long as you go over everything with them and are home during at least the first cleaning, they will do a great job. Communication has been great with them thus far.
So far, so good. Have already booked regular cleaning service.

Horrific experience. I ordered deep cleans for our 2 ½ bathrooms. They came in, left the half untouched, cleaned the toilets only in both upstairs bathrooms, and then *rearranged my room*! Not wanting to create a ruckus, I assumed a breakdown in communication and called the office. They arranged for the same girl (who I believe was new) to come out with an experienced cleaner the next day at 11am. First they showed up two hours early, when it was in no way a good time to do the job. Later when I called back, they promptly arrived to do the job. They cleaned all of the bathrooms, but merely wiped the tub, leaving all of the dirt and yuck in place that I had called them out to «deep clean» in the first place. When I complained, the secretary insisted that they used Hospital Grade Bleach and that the experienced cleaner had called to say they couldn’t get it off. I then emailed her the before and after pics of their «work» before and my work «after» with a bottle of store-​bought Clorox Disinfecting Bleach Foamer (it was easily cleaned and took 10 minutes). She was apologetic and informed me I would receive a discount. Later in the evening (5 minutes before writing this) I walk into my upstairs bathroom to find someone left the pipe to the toilet loose, and my floor is covered in water. Merry Maids in Little Rock is a terrible business that hires questionable people that do not belong in your house. Stay far away.