JCPenney

Visited the salon today to make a small, one item return. The front clerk told me I had to return it in the salon since it was a salon purchase. Cool, whatever. I went to the salon and the lady said she would be with me in one sec because she had a customer. Cool, whatever. 10 minutes later I glance around the corner and she’s chit chatting with her customer about bangs after the customer was already ready to go, and while I was still waiting to check out. After 4 more minutes I said forget it and walked back to the front. The lady there quickly did my return and apologized for the salon lady’s behavior.

I recently visited the salon at JC Penney and I couldn’t be happier. Chris Smith did an amazing job. I was able to trust him to make recommendations on the color and cut. He went out of his way to may sure that I was comfortable with his choices. He was very friendly and easy to talk to. I would recommend Chris at JC Penney to anyone with salon needs. I will be a forever customer!

I went to JcPenney Salon twice. The main reason is because I like that they’re the only salon open late in the evenings, so it’s easy to schedule around work. Also, the cost is slightly lower than the average salon and I haven’t been impressed with any of the so-​called «high-​end» salons in Little Rock.
The first time I tried the hair styling services. It was easy to set up an appointment. The stylist did an okay job with the blowout. Results were as expected, nothing special. She took a bit longer than expected – the appointment took about 1 hour for just a wash + blowout (no cut). No scalp massage with the wash. She also brought the blow drier too close to my scalp a few times so I had to tell her a few times that she was burning my scalp. Otherwise she was friendly and apologetic. JcPenney charges different amount for each service depending on the skill level (out of 3 levels) of the stylist. My stylist was a level 1 so maybe that’s why she was a bit slow. Also, I think that only level 1 stylists are available late in the evenings.
The second time I tried the nail services. I scheduled an appointment in advance, and again it was easy to set one up. However, when I arrived at my appointment the lady who was supposed to do my mani/​pedi said that someone should have called me to inform me that she could not do my pedi due to a cut on her hand. I was upset because I had to attend a wedding the next day, but no one had called me. After some clarification, she then said that she could paint my toe nails but she just couldn’t do the spa part and could discount the cost to make up for that. I was excited to try the Opi Gelcolor since the last time I was at the salon I was told that it would last up to two weeks. I wrongly assumed that it would be similar to Shellac gel. This lady took about 1 hour on my Opi gel mani/​ped and did a decent job. I was first disappointed that she could not trim my cuticles because the trimmer was broken. She painted my nails pretty well… I would just say that she left a larger gap than normal between the end of my nail bed and the cuticle. Most importantly, I was so disappointed that a large chunk of the polish on 2 of my fingernails chipped within the next 12 hrs. yup before the wedding. If I hadn’t gotten a discount for not having a complete pedi spa the whole thing would have cost me $ 57+tip. Definitely not worth it for something that can’t even last for 1 day. I called the salon when I flew back into Little Rock after the wedding to ask if there was just something wrong with the Opi gelcolor and the person who picked up said that I would have to call back the next day to speak with the manager and see if they could redo it. She couldn’t promise that it would last longer though, so I thought it wouldn’t be worth the time and trouble.