Fairview Kennels

I do not expect kennels to treat my dog like a child, but I do have certain expectations about sanitation and professionalism. Several months ago, we were new in town and decided to take a last-​minute weekend trip. I called around and had some trouble finding a kennel that had availability, and I finally called Fairview to learn they did have openings for boarding. The staff were friendly on the phone, so we headed there. On entering, I felt the facility did not smell as clean as some kennels I have visited, so I asked for a tour of the back after we handed our dog over and signed her up. We walked into the back and I have never seen such a filthy place. Feces were in almost every stall and urine drained out across the walkway. The room reeked. The condition of the kennels was very poor, rusty, and nasty all the way around. Dogs were frantic and one was throwing his body against the door. The staff seemed a little dazed and out of it. They meekly apologized for the lack of cleanliness. I walked out of the place a bit dazed myself, got in the car, told my husband what I had seen, and I went back in and asked for my dog back. My sheltie came out with her tail between her legs, shaking, and literally jumped into the back of our van, something she had never done on her own before. Yes, the noise bothered her, but she had been in kennels before and never had this fearful type of reaction. There was a lack of control and oversight that gave this place a feeling of chaos, in addition to the awful stench in the back. What really got me was the number of staff who were standing around not appearing to do anything. If I were managing this facility, I would have my staff grabbing brooms and cleaning and working to keep things going and in good condition. There was no excuse for this. I know that kennels are not perfectly clean every moment, but I don’t let animal feces and urine stay on my floor in my house, and I would not allow it in my business if I owned and operated a boarding company. The conditions were unacceptable. I usually do quite a bit of research on places in any area, not just for pets, and I did not research this place beforehand. Later, I went back and read the poor reviews, and I regretted not reading them ahead of time. However, I am glad I saw this facility, because it reminded me of the importance of checking things out ahead of time whether it is for your child, yourself, or, yes, your pet. I have no reason to discredit this business– I have no idea who manages it. However, I do hope this business has undertaken a thorough overhaul. Please look carefully at this one before patronizing them and entrusting them with a family pet.

Think twice before sending your animal here — our dog was killed at Fairview Kennels.
We had been customers of Fairview for the better part of 10 years taking both of our dogs there for grooming, doggy daycare, and on occasion boarding. On April 30^th I took both dogs (a Lhasa Apso and a Beagle mix) to be groomed and for daycare. A few hours later I received a call that the Lhasa Apso had been killed while at daycare. They said it happened during a moment where the person supervising them left to fix the lunches for some other dogs. It all happened when they were unsupervised and in an open play area. The wound was gruesome, vicious, and lethal. Anyone thinking of using this business for daycare or boarding purposes should know that this happened to us and take that into consideration before leaving their loved ones in their care.

First off I would like to say how precious and professional the manager is, always. He always has a smile on his face and is helpful when it’s needed. The owner is also a very sweet, kind man.
My sweet furry guy is always taken care of when he’s there. The facility is very put together and clean. I would recommend it to anyone looking for a place to keep their dog for a short or long amount of time.
Highly satisfied, always. Thanks, guys.

Sadly, Fairview seems to have gone downhill… my dog used to LOVE daycare here, and I so I also used their grooming services when it was bath time for her.
She’s a «wash ‘n wear» kinda dog so no grooming required, but they (are supposed to) include cutting nails, cleaning ears and expressing glands in the bath service. They always did great and even offered oatmeal shampoo for when my fur-baby’s allergies flared. I got my mother to start taking her three pups there they did such a good job.
HOWEVER…Sadly, Both My mom and I have had a lot of bad experiences lately. We’ve picked up our dogs with dirty ears, raggedly groomed, matted fur, and last time, took one dog in to get her nails trimmed they completely missed three nails! Pretty bad when that’s all we took her in for! Another time I swear they musta just sprayed my dog with that «dry shampoo» stuff instead of bathing her… she still had pine sap from our backyard in her fur. We’ve given them too many chances to chalk these things up to «a bad day»…it’s officially a regular occurrence
There are a few staff members here that I really like, so it’s sad that I must another groomer.
I Don’t take my girl to daycare anymore so I can’t comment about that, but not sure I’d trust that she’d be taken care of since I can’t trust them to bathe and groom in a professional manner.
I don’t enjoy leaving negative reviews, and this makes me sad to have to write, but other people need to know.

I visited and/​or researched all the doggie daycares in LR once I realized how unhappy my new border collie was staying at home by herself. One daycare I visited let the dogs play unsupervised in a fenced in patio behind the business. Not only do I consider this dangerous because of the possibility of a dog fight, but it would have been quite easy to steal a dog by scaling the chain link fence. Another daycare offered «decorated rooms» & a TV for my dog to watch. Really. Dogs want companionship — not a TV. Fairview not only is reasonable (i.e. affordable), but they love my dog & it shows! My furry child has been going to daycare almost every work day for nearly 2 years. Very pleased with their service. My one wish would be a web cam in the playroom & yard so I can see her playing her heart out!

I was unfortunate enough to board my two dogs here over the course of a three week trip to Europe. It was a last resort, as I knew of no one who would be able to watch my dogs for that extended period of time. However, I did leave numerous contact numbers of both myself and my local friends with the staff of Fair View should there be a problem or they need to get in touch with someone who was familiar with my dogs.
When I dropped the dogs off the day before I was to depart, the staff would not allow me to go to the back kennel area with them to say goodbye. They also initially refused to let me leave my dogs bed and blanket until I told the staff that I did not care what condition the bedding was returned in. This should have been my first indication to take my dogs and leave. I was wary, but without the time to set up an alternate form of care I decided that I would entrust my dogs to Fair View Kennels.
I called the staff of Fair View every few days from Europe to check up on my dogs, and each time was told that they ‘were fine’, ‘were great’, ‘nothing was amiss’, etc.
I returned from my trip to Europe to find my dogs in deplorable condition. One who usually weighs about 21lbs, was down to 16 ½ lbs. He was covered in sores, a rash, and scaly skin. In short, he looked emaciated and in a condition as though he had just been picked up at a shelter for abused dogs.
My other dog who normally weighs about 8lbs, weighed 5 upon pickup. I’m convinced that the only reason she did not have sores on her joints is because she is a longer haired breed.
Had I been told of my dogs deteriorating condition I would have immediately had a friend, or co worker go pick them up and arranged an alternate form of care. However, because of the deceit of the Fair View Staff I was unaware of my dogs condition until my return. I was appalled, and hold the staff and Fair View Kennels responsible for lying about the condition of my dogs thus rendering me in Europe unable to arrange better care for them.
I could not in good conscience recommend Fair View Kennels to anyone, and would dissuade anyone from leaving their pets in a place that believes a dog who is emaciated with sores, scabs, and a rash is ‘fine’.