Comcast Service Center

I normally don’t like to rant about things but this situation has gotten out of control. It started several months ago with issues with our internet provider (Comcast). All our programs to run our business involve use of the Internet. We continuously had issues with loss off internet service, making it impossible to do business. So after several service calls and Comcast even coming out to our building and running new cables with no change in loss of Internet service. We had to switch our internet service to AT&T. And since then we have had no issues with our internet service. BUT now we are fighting with Comcast (Or the Collection Agency) with them telling us we owe them $ 3,800 for breaking our contract. So my question is… if Comcast can’t provide the service we need to conduct business to pay our bills, why are they trying to force us to continue to use their services or make us pay $ 3,800 to break our contract??? If they aren’t able to correct the problem am I still responsible to pay for a service that doesn’t work? According to «Dan» with the Collection Agency that Comcast turned us over to that would be a «YES»! And by the way «Dan’s» voice changes from day to day. So which Dan am I speaking with?!! And the CRAZY thing about this is our Sales Rep with Comcast keeps telling us we don’t owe Comcast anything??? But «Dan» with Sage Recovery Services tells me that isn’t so!!! That his contact with Comcast said it doesn’t matter what our rep (Vernon Trotter that works out of this office) with their company tells us, we still will have to pay this amount for breaking our contract. So with all that said I would never recommend Comcast to anyone. Comcast may care less of what my thoughts are about their company but this is no way to conduct your business. If I broke my contract just because I decided I didn’t like Comcast anymore that would be one thing. But that wasn’t the reason. The reason was because they couldn’t provide me with the service I was paying for!!!

After deciding to give Comcast a second chance, believing that they now had better customer service, I now know I was WRONG.
First, even ordering service was a headache. I placed my order online, which went ok. Then I received a ‘Welcome to Comcast’ email. Less than an hour later I received another email, stating that I needed to call to set up installation and my order was not fully processed. I called and they could not set up an appointment at that time and someone would call me back within 8 hours. No call, so I called them. After 45 minutes or so, I finally got an installation date (4 days after the one I had originally chosen online) and was able to access my account online.
Second, I was told my package came with DVR but did not received the DVR box. Instead I received two HD boxes. I don’t have HD tvs. After spending over two hours chatting with a representative to get a DVR box, I still don’t have it because the order did not go through properly and is sitting in there system in limbo (again).
Third, I received by first bill and there are two additional installation charges I was never told about or authorized. I was told there was one install fee for the technician to come and install which would be for $ 39.95. I am also being charged for another install fee of $ 15 for an additional outlet.
The reps are uninformed about Comcast’s products and services or they just outright lie. Either way, Comcast has not changed and is still terrible.