Bloomfield Cooling, Heating, & Electric Inc.

At a loss as to how this outfit received any good reviews. A few years back, we used them several times to service our two units. We trusted they were doing their job properly and did not follow them around the house. We began having trouble with the units –couldn’t get Bloomfield Cooling over and hired Air Group. We found at that time, the filters had not been cleaned in what looked like years and there was mold. They guy had been going up to our attic and just standing there-​he didn’t clean anything. Additionally –Bloomfield charged us for Freon-​which was very expensive-​approximately $ 200.00 each year-​I naively paid for the freon as they told me it was necessary, «It was very low». Btw, these units were not old. I trusted they knew what they were doing. When I called them and asked to speak to someone, I was put off and received no answers as to why the units had been improperly serviced. Air Group came and had a 15 point maintenance check, cleaned up the filters and mold. Bloomfield Cooling was at our 3,500 sq ft house for less then 30 minutes when they did the yearly service-​AirGroup takes two hours to do yearly maintenance.

Excellent company, highly recommend. Worked with Bloomfield on multiple occasions, from service call to full maintenance on an HVAC unit. Entire staff very honest, and reliable and take time to educate you on how to use the system properly, rather than just sell you things you don’t need. Technicians great, especially Santine, who goes out of his way to make sure the job is done right and the customer is treated properly. Will use these guys on larger jobs in the future based on how they react to service issues.

This company came to my house and replaced a part in the air conditioning unit. They mentioned at the time that we should buy a maintenance plan. We said ok. We were told that we had to wait for the office to call us the next day and we could sign up at the time. They never called. Our air-​conditioning is still not working. They came back out and said that we have to pay a service fee to have a filter changed but if we had the maintenance plan it would be free. We tried to buy the maintenance plan again and we received the same answer that we had to wait for someone to call us. This is absolutely horrible customer service. I would not recommend this company. I am now looking for a reliable air conditioning repair company.

After having a nightmare experience with a business I just picked blindly from the yellow pages, I asked our excellent plumber for a recommendation. He suggested Bloomfield Cooling and Heating. I was not only impressed by the way they did the job, they were EXTREMELY friendly, and the whole process was painless. Even the bill was not so bad. I would HIGHLY recommend them to anyone! They were honest and trustworthy. Hope they stay in business forever!