Lowe’s

Came here to get a price for a shower door and floor pan. I hunted around for an employee for 10 minutes before finding someone. The lady working in the bathroom area said she couldn’t answer any questions and I need to wait for the plumbers to come back. Mind you it was 2pm on a Saturday.
Waited over a half hour and finally the idiot plumbers appeared. First they showed me a good price on what turned out to be the wrong door. Then they said i’d have to pay them to come measure the shower — TWICE — once for the door and once for the floor. They would not measure both at the same time!
Then they made me go to the flooring department for the price on the shower floor. Again the flooring dept had no employee who could answer any question or give a price. They told me to wait and said eventually someone would help me. Waited more than 15 minutes and then went to customer service to complain.
I asked to talk to a store manager and they said there wasn’t one. I asked to talk to whoever is running the store and they said they don’t know who is running it. They looked confused but saw no problem with a store with no manager present.
Wasted over an hour at this shit show

Was in the area and came in looking for light bulbs. Prices were terrible and getting out of this parking lot (construction, etc.) is a disaster going either right or left.

I received great service from Sunny and Lee in the flooring department. They helped me pick out tile for a recent renovation I’m working on and answered all my questions thoroughly.

My favorite hardware store! Everyone is very nice! We spend quite a bit of money here. We’ve bought our laminated floors and even had an installation on our patio door. Never had any issues with this store! And since it’s closer than Home Depot, we go to this store often. If there’s such a large difference in prices, we usually go to homedepot, but I love Lowe’s more.

We have always had a good experience going to this Lowe’s. They are very helpful and friendly. David A. Is always helpful in the garden center. When we have returned something, it is very simple and hassle free. We are so glad it is close to our house!

I’ve been a fan of Lowe’s for years! And even though I am a loyal customer… the feeling is not mutual, at this location.
The cashiers and garden area employees are okay, but the In Store floor staff is either hot or cold — no balance. No help when I need it… and agressive, insulting help when I make it clear I don’t need help this time.
I don’t want weird, side humor and odd looks as you try to figure out what I’m using that for? I just said, NO… THANK YOU, SANTA CLAUS, I DO NOT NEED YOUR HELP.
Or on the flip side, YES, I DO NEED HELP… DO YOU CARRY THIS PARTICULAR BULB ANY MORE? guess what — here comes that weird look again!!! This location’s famous answer,
NOW WHERE DID YOU GET THIS BULB?
DID YOU SEE IT ON THE SHELF?
WHAT DO YOU NEED THAT BULB FOR?
THIS IS THE RIGHT SECTION, BUT IT’S EITHER OUT OF STOCK ORRRR MAYBE WE DON’T CARRY IT. IT’S MY BREAK TIME, BYE.
Okay, let’s pause. How many of this location’s employees would it take to screw in a light bulb?
Answer: LOOK IT UP YOURSELF.
Wow! Why do I spend boatloads of cash here??? Because it’s super convenient, so… Lowe’s — YOU WIN. I admit defeat. See you tomorrow.

I decided to call this morning to reach someone in the blinds department. 15 mins later I received no help so I decided to stop by. A woman was already waiting for service and had been told they had paged someone. 5 mins after this I decided to find hell and they said they had paged someone. Nobody showed up.
They just lost an order for some custom blinds. Here’s to Home Depot!

I’ll continue to go here because it’s right around the corner from me, but don’t expect to get great customer service. No one could really answer our questions about sprinkler systems or the products they carried for them, another time we asked someone about the mouse traps they carried and she couldn’t really give us answers and didn’t offer to find someone else that may have been able to help us better, and I feel the the garden department is always confused and understaffed during peak seasons to buy flowers. We did have one memorable good experience in the lighting department, where a young man helped us in great detail the different light bulbs lowes carries, so kudos to him.

Good customer service, I’m always able to find the things I need. I bought my wash/​dryer and its the best thing I have purchase from Lowe’s. Im happy with my product and when you call customer service line they are always willing to help you out.

Bought a water heater and they had one of their contractors come over an install. Who ever did it was a joke. They left a mess, dented the water heater, burn marks in the wall and the drain wasn’t set up right. I was away from home when this happened an when I got home called someone from lowes over to look at the issue. They brought the contractor over and he said what do I want? I was like seriously. if this is who lowes hire to do the work, the it would be better to look somewhere else. This idiot could have burnt my house down with my other family members here and me not knowing that this guy did it. Poor customer service.

I love lowes however in the lumber department they can stand some more man power. This evening there was hardly anyone to assist. The employees that we encountered said «This isn’t my department. I dont know much about this stuff. Let me see if I can find someone». That gesture was very nice and it showed grwat customer service but there was no one available to provide the assistance

Service at this Lowes has got to be the worst! I waited for help for thirty minutes and after someone paged for help twice. Not a soul showed up. I have spent too much money at this Lowes to get service like this! I had noticed in the past that very few if any staff will ask if I need help. It didn’t effect me before because I never needed help.
I complained online and all I got was a «we are sorry but that’s too bad» attitude from both their HQ and store management. Seriously? Who taught them customer relations!
Home Depot will now be my new place for the home I am remodeling! Good riddance Lowes!

Every time I go into this Lowe’s I get great service. While alone or with my husband, the people are friendly and helpful. I was shopping for a refrigerator last week and got EXCELLENT service from Keith. I was also in here today with my man in tow and the check out lady was so patient and kind. Thanks for having such a great staff employed who are actually glad to help customers. This is not the norm in most situations of retail today. So, keep up the great work!

I’ve never had a problem at this Lowes, they have always been helpful. The icing on the cake for me was when I bought a floor model lawnmower from them, the last one in stock, and when I got home discovered it had a broken wheel. I took the wheel back, and because they didn’t have another lawnmower, as I had purchased the last one, the called another Lowes and had them take a wheel off on they had in stock. I had to go to Denton to pick it up, but they want way above and beyond to help me out.

Good location but this lowe’s seems to always be out of what I am looking for. I was looking for a certain type of screws and they never received a new shipment in 2 weeks.

I like this Lowe’s. The location is very good for me and while I mostly shop in the Lawn and Garden area I have gone into the store a few times. Outside in Lawn and Garden, there are tons of staff constantly moving items around and restocking so they are available for questions if you have them. If you buy anything big there are always 1 – 2 people who ask you if you want any help loading it in the car, etc …
Inside the store this Lowe’s is like any other — it is very hard to find employees to help you and you have to be prepared to walk around and try and find them. If you are in a hurry a store the size of Lowe’s isn’t the best choice anyway and I have to remind myself of that a lot since I have been known to go there when I am in a hurry.
It is well stocked and clean, and when you find people inside they are helpful, and outside you can hardly avoid being asked if you need help. I have had nothing but good experiences at this Lowe’s and will continue to be a regular here.

Pros: clean and friendly staff.
Cons: crowded

Do yourself a favor go to Home Depot. The staff at Lowes is so awful, and do not know what things are or where they are located.

Overview:
This location is only a few minutes from my house as opposed to Home Depot which is probably another 8 – 10 minutes away… making it my first choice for home improvement products.
Pros:
The store is typically in good order and they seem to have what I need.
I’ve never had anything I was looking for be out of stock and the prices seem fair when comparing to similar products online or other retailers.
Cons:
My biggest two complaints are the staff and selection. Every time my eye slips and I look at a grill, mower, or appliance the employees there swarm you like a shark to blood. I’ve even had them try to talk to me while I clearly have my phone to my head and having a conversation.
In terms of selection, I sometimes find they’ll have dozens of choices for some items but only 1 – 2 for others. For example, I needed something to stretch the carpet and they only had 1 type of device for that. When that didn’t work I went to get new tact strips and those were a limited selection and I couldn’t find concrete nails that work work for my application.