Dock 86

. DO NOT BUY ANYTHING FROM HERE! The customer service is horrible. The sales associates only care about getting their commission and not getting you the product. Which doesn’t make any sense considering they rely on commission for pay. I ordered a 7×10 loft size rug and they told me that it would be in the store within 2 weeks. After three weeks I called and asked them what’s going on and they didn’t know what I was talking about.
Eventually a manager came on the phone and told me that the rug will be in a month later and that she would personally follow up with me to make sure I am updated on the status of the rug. She has never called, not even an email.
Clearly they just wanted the sale by telling me the lie that if they don’t have the product they can order it. That was a complete lie. Do not shop here! It’s sad that Gabberts and HOM Furniture are associated with this place and I am beginning to believe that the customer service is the same with all three companies simply because none of the managers are honest. I am here to help you fellow consumers. DO NOT BUY ANYTHING FROM HERE! If they treat people like this when purchasing a rug, one can only imagine what will happen with a couch or a bed set. BE AWARE!!! YOU HAVE BEEEN WARNED!

We stopped into the Dock 86 after a few years of saying we wanted to check it out. We were in the market for a couch. We had been greeted by very friendly staff throughout the store and was checked on a few times to ensure we were doing okay. We ended up having Kevin P. help us figure out options. He was very knowledgeable in all aspects of the store and helped us not only purchase a couch, but pointed us to an also, very helpful and knowledgeable mattress salesman.
When finances allow, we will be back for the matching love seat and ottoman!
Thanks for a great experience!

I bought a 1300 dollar couch that after a year and a half is falling apart. Like broken springs, seat material falling apart allowing stuffing to come out. I have another couch bought at the same time that is used about the same amount that does not have a single issue. To spend this much money on a couch and then be told too bad that there was nothing they could do. I will never buy anything for this sorry excuse for a company every again.

The best place to shop for furniture.
You should just start your furniture search here and then go out and see if you can find anything better. Unlikely. I’ve been everywhere and they just have the best selection, most in stock items, great prices and fantastic service.
We ordered a sofa for my son’s apartment and it did not fit through the door. The delivery guys spent so much time trying to get into the apartment and in the end they just took it back. No charges and we went back to Dock 86 the next day and got a smaller one. They were so nice about this.
Really an amazing selection of sofas of all type.

This place was overwhelmingly huge. They have room sets, individual items, and a pretty swell home décor place. The sales people were very genuinely kind but not overbearing. We didn’t purchase anything so I can’t review the checking out and delivery piece of this company, but we would come back again to check things out.

Best experience ever. This was our first purchase from Dock 86 and I am just amazed at the great customer service I received. The assumption is that service is lacking at a bargain store like this, but it’s so far from the case here. We called first, inquiring about a specific type of couch we were in search of, an employee named Josh assured us on the phone there were multiple types available and to come on by. Found one, Josh himself helped us in person, but we ended up hating the color when it arrived in our home. No worries, Josh and the team at Dock 86 shipped a new couch to us IN TWO DAYS TIME, took the old one, didn’t charge us for a second delivery, AND will be refunding us the difference between these couches. Beyond timely delivery, amazing service, and so affordable.

Not impressed with the staff. Impossible to get people to help. We were walking around looking for couches. The sales people seemed more interested in their conversations with each other. Really? Sitting around watching people who have questions and just chit chatting. That was turn off one.
Turn off two. Prices are not that great. In fact they seemed a lot higher than some of the other places we looked at.
They did have some nice pieces. Had we bought I don’t know it would have panned out. The front counter was chaotic.
Discount does not always = cheaper and better.

Short version: Dock 86 was charging $ 100 more for a sofa than the brand name store (Ashley Furniture) and it was an older version that had been discontinued for over 6 months. Dock 86 was playing run around w/​delivery dates of sofa, due to run around, we cancelled our order and purchased the same, but newer version and brand new (not floor model) sofa direct from Ashley and saved $ 100!
Main takeaway: If you’re in the market for furniture, go to all the brand name stores first and see what you like. If you have the time, then check out Dock 86 to see if somehow the price is cheaper on a similar product. From our experience it wasn’t and the other sofas we considered at Dock 86 didn’t seem that great of deals either. If you want a $ 5−6K leather sofa set for $ 2500, check this place out. But for lower end items to begin with (under $ 2K), you’re not saving much and perhaps paying more like they tried to do to us!
Long version: We visited Dock 86 on Saturday December 13^th, 2014 after looking at a few other furniture stores. We were in the market for a comfy reclining sofa for TV and movie watching. The store is very open and bright, even though they had some construction going on. The store was laid out nicely and the products you’re looking for are easy to find and compare. After trying many sofas at previous furniture stores and many at Dock 86, we found a winner. During our time walking around (about 10 – 15 mins) not a single sales person came up to us. After about 5 more minutes waiting at the sofa we wanted, because the salesman in our area was busy with a customer, another salesman who just finished with a customer down the way came over. He looked up the stock of the sofa we were interested in and told us they didn’t have any current stock, but there should be a shipment arriving on December 14^th (the very next day). He told us that there were 6 other customers in line for that sofa and we should pay today to reserve one of the sofas. He then told us that even though it may come in on the 14^th, it wouldn’t get checked into the system and we wouldn’t be able to pick up until the store was open again next weekend (only open Friday-​Monday). That was fine so we said we would pay 50% down now and the remainder when we picked it up on Friday (¹²⁄₁₉) or Sunday (¹²⁄₂₁). After connecting w/​customer service twice during the week, they still had no ETA on the sofa. I got a voicemail on Saturday (¹²⁄₂₀) stating that they had not received the sofas as expected and the new ETA was 12÷30÷14. About 10 minutes later I received another voicemail from the salesman stating that he didn’t think the sofa would even be here on the 12÷30÷14 date he just gave me earlier and asked if I wanted the 3 week old floor model for 8.6% off. I was at a Christmas party during this time, thus did not return the call until later. I asked for my 50% down payment to be refunded back to my card. Their refund policy is 1 – 2 weeks! So we’ll see how long that takes. We actually then went to Ashley Furniture in Fridley and found the exact same sofa, except newer (the one we saw at Dock 86 was a lighter color that was from a model version that was older and had been discontinued about 6 months ago) for $ 100 CHEAPER! So lesson learned, Dock 86 is NOT CHEAPER than the brand competitors.

I purchased a bed for a two year old. Went it, paid for it, and left with it. Days later when I went to put the bed up, I found the frame rails were missing. I had to wait four days to contact them, because they weren’t open. When I did reach them, I got nothing but the runaround. Four people, including the department who had to take the bed apart for me to take, never heard of frame rails. So I had invested in a bed, that could not be put together. I asked for the framerails, or my money back. I got the money back, sort of. As time went on, my treatment got colder and colder. In the end a guy handed me half of my refund and walked away. I stopped him to tell him it wasn’t all there. TEN minutes later, he walks out, says nothing, and hands me the other half of the refund. I got in my truck and left, NEVER to return to a store that treats customers that badly. No apology, No offer to find me framerails, No nothing. No one even had the courtesty to walk out and explain it, they just didn’t come back. Learn from my mistake, stay away from DOCK 86, unless you like to be treated badly. They won’t ever see my money spent there again… Thanks

I found a icomfort bed for $ 1000 in the clearance section which is a fantastic deal. I thought the everyday sales floor prices were just okay though. It is worth checking out if you are shopping around for a larger item. Customer service was good.

We’ve been here a couple of times browsing and just made our first purchase.
We picked up a close out floor model TV stand that was cheaper than comparable items online. A few of the other things were more expensive.
The sales people weren’t pushy (a nice change from most furniture stores), the selection large, and the prices are reasonable.
It’s an off shoot of Hom furniture so it might not be the place to shop for furniture but it should definitely be on your list.

Ugggghhhh this place SUCKS! It is another HOM Furniture conglomerate so that alone is a reason to STAY away. The stuff they have there is CHEAP quality and the prices aren’t even good. They have pieces from a brand called Styleline that you can get cheaper with free shipping from a variety of websites. I’d say its hit or miss, but I think its only MISS. The sales people are seriously underpaid and on commission which is the Hom Furniture way. They treat their employees so badly and it really shows. Our salesman actually fought with another guy on the floor for trying to help us. Then he took us to the back to show us what they have waiting to go out on the floor since we drove so far to get there and the warehouse manager chewed him and US out for being back there. It made me feel so awkward and uncomfortable, that I bolted without buying anything. I’d never go back and certainly never buy anything. HOM SUCKS!

Alright, so I have this mattress… and it’s getting to be that there is a small crater that I end up rolling into when I am sleeping. You know, one of those «no-​flip» mattresses that they marketed that were UBER cheap…
So I’ve been all over the cities looking for a new mattress and I was growing SUPER tired of places saying that I couldn’t just buy a mattress it ‘comes with the frame and box spring as a set.‘
I found a generic tempurpedic mattress, for literally $ 1000 under what a normal one would cost, with a slightly shorter warranty, and it’s even more comfortable than some of the ones that I sat on! Needless to say, I was highly impressed with how Marques made the sale. He wasn’t pushy, he listened, and he was even cost conscious as I told him that I’m not willing to spend a mound of cash on something I have to replace more often than a car.
All in all, my purchase left me smiling, and I got some really great ideas for my new apartment!
I WILL be returning here!!!
((One thing to note, they will not let you tie things to the top of your vehicle. Either show up with a truck/​larger SUV, or you will have to pay for the delivery.))

I was really disappointed the one time I visited Dock 86 — so much so I will probably not go back unless I am looking for something very specifically and cannot find it elsewhere.
They advertise so much and make it sound like «the» place to shop, but really I found the quality to not be great and the prices to not be very cheap compared to how they advertise.
They do have a lot of items — it could be a fun place to look around to get ideas for things, but then go find cheaper somewhere else. :) And the employees are all friendly and helpful. So they are doing well on that front.
Check it out, but don’t be surprised if you’re not impressed.

Prices weren’t that great considering it was a lot of floor models etc.
HUGE warehouse with not a lot of help. They also have mattresses and rugs.
A OK!

Stopped in here to have a lookie loo. We have been looking for a small table for a TV to rest on and a little storage and hoped to find it here. No luck on that front but we really enjoyed looking at and test driving the furniture.
The prices were a little steeper than Hom and Slumberland type stores — but the quality seemed better as well. Speaking as someone who is sick of spending too much on furniture that falls apart too fast — this is a welcome change.
As others have mentioned — customer service here was really good as well. We were greeted repeatedly by sales people — but not pushed at all and could shop to our hearts content without interference. Nice.
When we upgrade our couch set we will certainly be back here for another look.

We have an oddly shaped living room.
It is long and narrow with two entrances, an angle-​facing fireplace and a large bay window all of which are features that have presented some challenges when it comes to furniture arrangement. Additionally, there is only one wall where the couch might conceivably go and the other areas that are suitable for additional seating are awkwardly positioned in relationship to the sofa.
We bought a couch and chair/​ottoman set last year and have been struggling with the lack of adequate seating ever since. There has only been seating enough for three people to comfortably sit in our living room so if we have people over we haul the dining room chairs into the living room. So we knew we needed additional seating but weren’t sure what would work best (One chair? Two chairs? A loveseat?). We’ve been shopping around ever since but never found anything that was quite right and that didn’t break the bank.
Until we went to, Dock 86!
We found a set of matching chairs and as soon as we saw them we just knew they were exactly what we were looking for. They complement our existing pieces and now there is additional, comfortable seating for two more people.
Once we got them home, we hopped online and looked up the manufacturer and style of the chair and discovered that the retail price of ONE chair was $ 800. We got TWO chairs for 20% less than the retail price of one. That smacks of a good deal to me!!!
Not to mention that every single employee we worked with was helpful, friendly and delivered top-​notch service.

My husband and I need a new couch and have done the tour of furniture stores in the metro. We found something that we liked at Ashley Furniture but had driven past Dock 86 on our way home from something one night and wanted to give it a look. Cool concept! It is sort of «outlet» meets «scratch/​dent» meets «Over​stock​.com» for furniture and home accessories. Everything in there was leftovers, the last one, something scratched, etc. and very few were what I would consider ugly. Everything was very on trend and most everything was very comfy. They are ONLY open Friday through Sunday so don’t go in the middle of the week thinking you’ll avoid a crowd.
We had set our top line budget at $ 800 which gets you a regular old uphoulstered couch with minimal frills but that is OK. We ended up taking home a beautiful nail head trimmed, beautiful wood base uphoulstered piece with ottoman to match for under $ 500 with tax. Amazing!
Ringing us up took a bit because they’re only 3 weeks old and have some kinks to work out yet but it was totally worth it. They took another $ 20 off the price because the item we wanted was the last remaining one and it had a few big dings in the ottoman that they’re going to color in so that you can’t see (not fixable– but we’ll just turn it around so that side faces the couch and all will be fine). They do deliver and set up for $ 100 but we’re just going to rent the menards truck for an hour and do it ourselves. I will be back when the need arises and you should go too!