Dekalb Auto Salvage

Words cannot express how ridiculous, unprofessional, and uninformative this business is!
I called this place on a Wednesday, was told that they had my part. I advised «Aaron» that I’d be there on Thurs to pick it up. I drove from Beaver Ruin to their location on Covington Hwy only for a «Tommy/​Tim,» to tell me that they didn’t have it. After he communicated with «Aaron» via two way radio for about 15 minutes, they/​he then tried to tell me that I ASKED FOR THE WRONG YEAR WHEN I ORIGINALLY CALLED.
Let me just say that prior to calling DeKalb Auto Salvage I called FIVE OTHER YARDS. So do you really think after asking about the same part FIVE times PRIOR to my call to DAS, I’d really ask for the WRONG part. Nevertheless, after spending 20 minutes in this dump, they go thru a series of research steps (via their computer system) to see if they cold find a match. No match.
After walking out and just sitting in my car in PURE DISGUST, the NICE young lady came outside to me and said «Wait, we may have a similar car with the same operable part.» Unfortunately, the year (’96) didn’t match what I needed so again, NOTHING.
I then get out of my car, went back in and very kindly asked Tommy/​Tim if he knew of any other location nearby that may have what I need. He informed me that he was at least willing to look thru his system to see since I was so greatly inconvenienced.
He located the part at Budget Auto Salvage (Candler Rd). I then asked him, so that I would not experience the SAME let down that DAS gave me, could he AT LEAST call Budget Salvage to make sure so I wouldn’t MAKE another trip in vain.
THIS MAN LOOKED AT ME AND SAID «OK NOW, I’M GONNA START CHARGING YOU.»… I’m looked at him and politely told him «No you’re not going to charge me a dime after your company misspoke and had me drive the distance I did only to say «We don’t have the part that you asked for, and you must have asked for the wrong year.»
The moral to this story, NEVER EVER DO BUSINESS WITH THIS COMPANY. THEY HAVE AWFUL CUSTOMER SERVICE VIA PHONE AND IN PERSON AND THE PEOPLE (EXCEPT THE LADY) ARE EXCEPTIONALLY RUDE AS IF EVERY CUSTOMER IS NOT A CUSTOMER AT ALL!
I STRONGLY RECOMMEND S&W OR BUDGET WHICH IS ON CANDLER RD NEAR I20.
NEVER EVER WILL I GO BACK TO THIS DUMP, and I’m not just talking about the yard.