Zaxby’s

Not the best Zaxby’s for customer service, and quality of food, but it was ok.
My Texas Toast was salty for goodness sake!

My coworkers dragged me to Zaxby’s, and for the life of me I don’t get the attraction.
The food is not bad per se. It’s just so incredibly mediocre. It’s all overly processed. It meets the legal definition of food, but just barely.
On a previous visit, I ordered a chicken sandwich. The whole time I was eating it I was thinking; Man, I could be having a Chik-​fil-​A sandwich right now.
On this visit I got a salad with «buffalo» chicken on it. The buffalo chicken was surprisingly spicy, which I liked, but it was soggy. The rest of the salad was bland, it was boring. The «dressing» required a food science degree to make sense of the ingredient list.
Also, the marketing is over the top. They don’t serve salads, they serve «zalads». No appetizers on the menu, only «zappetizers». Every square inch of the restaurant walls are plastered with kitschy crap, much of it spouting corny marketing slogans.
Zaxby’s causes me to lose faith in humanity. That people actually like it, and spend their hard earned money there saddens me.

Having recently moved to the Atlanta area, I’ve made it my goal to try all the new restaurants that were not in the Pacific Northwest.
I’ve gotten food here twice from the drive thru, and while it deserves 5 stars for the food itself, the service is not so great. I’m specifically downgrading it on the service I received Thursday night.
I ordered at 7:21 (boneless wings and tater chips) and was asked to pull forward. I understand they cook to order so I knew I was going to have to wait about 10 minutes. I don’t mind because that means hot, fresh food. Except people that ordered behind me started receiving their food and leaving. At 7:40 one of the employees comes out to hand me a package of cookies and tells me my order should be out shortly. When I asked what was taking so long her reply was «We only have one cook in the back, and he is fairly new».
After 10 minutes, I went inside and asked to see a manager only to be informed they were not there at the moment. I finally received my food after another five minutes of waiting and not one person apologized for the long wait. I’m sorry, but having to wait 35 minutes for food that should take 10 minutes tops to cook is unacceptable. You don’t give someone cookies for that and not even offer an apology.
At this point, I’m probably not going back to this location. Luckily there are others on the way home. Because their food is wonderful.

Wowz! Thank goodness Zaxby’s isn’t in Illinois or else I would be morbidly obese. The food probably tasted twice as delicious since we came here after hiking at Sweetwater Creek and were ravenous. I would say Zaxby’s is a better version of Chick-​fil-​A since they have a larger variety of options. The boyfriend and I ordered too much food for the two of us and the cashier probably was judging us. but it was totally worth it. I ordered the cajun club basket which came with a side of crinkle cut fries. He ordered 5 wings and 5 chicken fingerz. Then we also shared the spicy fried mushrooms which were tasty but not spicy at all. My cajun club was very juicy and tender which is surprising since it was white meat. The wings were flavorful and the fingerz were nice and light. I would recommend coming here if you’re ever in the Southern states!

Good food, good service. Exactly what I expect from a Zaxby’s location.