Hank’s Floor Service & Care Inc

I hired Hank’s flooring to buff and coat our gorgeous hardwood floors for very superficial scratches. We just moved into our house and I wanted them to be perfect. I wish I never hired them. He ruined my floors.
I do have a dog but he never said that her nails would be an issue. I keep them trimmed regularly. Because of the adhesion issue her nails totally bubbled the finish.
Mark was nice enough but his coating didn’t adhere to my floors. It started to peel within a month. So ugly! He came back out and put an industrial strength coating on my floors that didn’t adhere to his already peeling first attempt. His solution was to totally sand the floors and refinish for $ 1700. Had I known I needed $ 1700 of work to fix my floors to begin with I would have left them alone. I was being neurotic.
Mark charged $ 450 for the buffing and coating and said he would take $ 450 off the complete sanding. He was the highest estimate I received for refinishing the floors. Coincidence? Probably not. Mark it up to take a discount. I had three different companies come and give me an estimate on fixing my floors. All three companies told me that he didn’t sand enough before he put the coating on which is why it wasn’t adhering.
I had to pay $ 1600 to fix his shoddy work. He did refund me $ 225 of the buffing attempt but like I said, had I known that I was going to have to pay $ 1825 for some minor scratches on the floor I would have left them alone. He was the professional and I was counting on him and his expertise. Bad move on my part. I gave him an extra star for being polite and a partial refund.
He told me «you won’t have to worry about the floor for 10 years». Yeah, right. They were so ugly from the work he did it bothered me every day.