Stonewater Institute & Spa

I believe this may be my first complaint review. I enjoy filling out comment cards in stores and online for exceptional service, which I am happy to say is often. This experience has been so awful, I wish someone would have warned me.
On February 15, 2013, I purchased a certificate for a Couple Massage Training class. The Stonewater Institute website stated:
«The group classes is available on most Tuesday and Thursday evenings at 6 p.m., and 1 Saturday per month. Please call 651−493−3955 to schedule your couples massage training instruction.» (This information from the web-​site as of June 22, 2013 is not true).
After going through their online booking system and finding only one class in April, on a Wednesday, that was already full; I left phone messages, emails, and resorted to physically visiting the Stonewater Institute to find answers.
Two weeks after visiting Stonewater Institute, I did receive one phone call from the receptionist I spoke with when physically visiting the Institute. Her response was, that basically there was one more class in May, which we could not attend as we were both out of town.
Since then phone messages, and emails continue to go unanswered.
Today 6÷22÷13, I called (651) 788‑9219, Stonewater Massage next door to the Institute. More run around. «Stephanie is really never there,» according to Heather the new manager of the Stonewater Massage. «She only does classes when she has enough people to do a class.»
Again left my contact information, one can only hope they will respond.
Can’t think of when I have had a more frustrating experience with a business.
TO END ON A BRIGHTER NOTE: Very grateful to work with Local Amazon Deals, they are very helpful, understanding, and accommodating. Tiffany from Amazon stated, «That if we ever have a problem to let them know and they would take care of it.» She made my day.
Thank you Amazon.