FR Auto Detail

Do not use this company. Three appointments — three NO SHOWS. When we called them, they clearly didn’t care!

I bought a mobile detail thru Amazon Local, and made an appointment which was easy. But they never told me the time of the appointment, only the day. Getting in touch wasn’t easy – the owner personally responds to emails, and I’m sure he’s got a lot of other stuff to do. Their voicemail box is always full, and you can’t leave a message.
5 minutes before my appt, they called and cancelled because the truck broke down. So I rescheduled. They didn’t show up, and this time there was no call. I got a hold of someone at the shop, and he was going to call the detailer and one of them was going to call me back – nope. I had to call again. I was told the «driver is MIA – sorry, I don’t know where he is.» WHAT? Seriously? These are your employees – they just go on a joy ride all day and don’t show up for appointments???
I’m not getting burned by these guys a 3^rd time…

I had to laugh at the previous reviews for two reasons. One, I can’t believe this company ever got more than one star, and two, my story is practically identical to the worst reviews.
Let’s see, where to start. Bought two mobile detailing coupons from the Amazon Local deal, sometime in the winter. I call to schedule for the end of February. Voicemail is full. FOR THREE DAYS. Finally, I get through to the guy. Unfortunately, and this is forgivable, they can’t do mobile detailing if the weather is below 40 degrees. Ok, we decide to wait until warmer weather because our other option is to drive to Line Lexington which is about 45 minutes from us.
We schedule one of the coupons for a 9am appointment at my house. We let the guy know we only have street parking and a parking lot. We’ll make sure the car is in the lot to make it easier.
I wait until 9:15 that day before I call to inquire where the guy is. Dude picks up, says his employee is on his way. I tell him I can’t wait longer, so the key is in the mailbox. Do the detailing and return the key.
I go to work. I get a call from my wife 40 minutes later. The dude JUST showed up to my house. He needs electricity.
WHY DIDN’T YOU SAY THAT WHEN WE TOLD YOU IT WOULD BE IN A PARKING LOT?
Owner says, «Well, the generator’s broke on the truck.» THEN DON’T SEND OUT THIS TRUCK.
Fine, we’ll reschedule this appt for a Tuesday and redeem the second coupon the following Thursday. This time he’ll come to my wife’s place of work in case his generator’s broken again.
Tuesday appt time comes. He’s not there. My wife calls him. «Oh, I guess I should’ve called you. Yeah, my guy quit today, and no one’s coming out. Also, I don’t know when I can reschedule. But you can drive to the shop and I’ll give you a $ 10 gift card.»
No. We wanted MOBILE DETAILING. That’s what we paid for. A $ 10 gas card doesn’t cover the 45-​minute drive to your place when you factor in the cost of our time.
He also can’t refund our money bc it’s an Amazon deal. Thankfully, Amazon refunded with no questions asked.
He got his karma though. Guess he didn’t realize when we asked for our money back that we implicitly cancelled the Thursday appt. He came to my wife’s work today.
Her response, «Oh, I guess I should’ve called you.»

I am not easily impressed but these guys did an outstanding job. Found them by a local Amazon deal for an Ultimate Detail. This place is not fancy, basically an over sized metal prefab garage. They are quite professional and take pride in their work. Dropped the car off filthy dirty covered with road salt. Interior had some carpet & seat stains. Four hours later they called and said it was ready. Not expecting great results I was astonished how good it looked. The paint looked showroom new with a deep wet gloss finish. The interior was spotless looking like it was never sat in. The aluminum wheels were polished, the tires were treated and the glass shined. I have detailed cars and know how much work this is. Never could I get a car to look this good in such a short time. These cars are professionals and you will not be disappointed.

I bought a coupon for Mobile Detailing from Amazon Local. I scheduled the appointment and got a confirmation. However, they were a NO SHOW and didn’t have the courtesy to call. Not very professional. When I called them, first they said it was too cold (still should have called). Then they said I wasn’t scheduled. Then they said I was scheduled but I was scheduled for the shop and not for mobile. So they story was changed 3 times in 3 minutes. Again, NOT VERY PROFESSIONAL!!! I am very disappointed and I hope the owner sees my review.

Just used an Amazon Local deal for the «Ultimate Detail» package — pretty impressed with how the car looked afterwards! Upholstery was stain free and the floors looked almost brand new. The car also smelled great afterwards. One small thing: they could have gotten in between the center console and the front seats a little better, but otherwise, no complaints. The staff was also very courteous and timely — I would definitely take my car there again.

I have used FR Auto Detail on two occasions and I keep going back! They are spectacular. I found them through a Groupon and was completely unsure what to expect. The owner is very nice and professional. He and his team do an excellent job. I highly recommend taking your car in yearly it not every 6 months. I will continue to go back. Third visit will be in a few weeks!

Very pleasantly Surprised. The Location is little difficult to find since it doesn’t have professional look.
But great job indeed. Not surprisingly they are always booked. Hope the work quality lasts.

The Shop is located in a building behind a residence, but that does not bother me, it’s a detail shop not a fine dining restaurant :) It’s just off Rt 309 near the Sunoco and Line Lexington Post Office on Hilltown Pike.
My Large 8 passenger SUV was scrubbed clean, and shinny as new in just over 2 hours. They ran around like ants making sure I got it well & fast since I waited for my vehicle. Thanks guys.
Experienced, friendly and fast local detail shop. I would recommend.

A little hesitant at first because it’s not a very professional looking spot, but they were super nice and did a great job.