Staples the Office Superstore

I’ve been to this copy and print center in the past and my experiences haven’t been too good, as far as customer service goes… So I was sorta dreading having to go today to print out music for a rehearsal later and it happens to be the closest to home. However, that apprehension was turned completely around when I was greeted instantly by a gentleman– I think I read the name «Martrel» on his badge. He was very kind and helpful and even came back to check on me during my process. Thank you, Staples, for your new employees and the customer service today. Appreciate it.

As many others have commented, customer service stinks. I needed a «computer chair.» I found the chair/​desk area. I located a salesperson. He was talking to, who I assumed, was another customer. He dismissed me with a wave over to the chairs. Long and the short of it, I didn’t know how many rows of chairs were on the floor. There were other chairs available for ½ the price. I went back to the original salesperson, listened to the «customer’s» conversation, and realized he was just shooting the breeze. He wouldn’t rise from his portly posterior. Another salesperson helped, and she wasn’t much better. This place is fine for buying printer refills, paper, anything you can find on your own. Otherwise, beware!

Sales people are friendly but clueless. I needed a printer and asked for help. Their «trained professional» read the card on the front of each printer just like I would have.
Eventually sent me home with the wrong printer. He told me it was wireless. After hours trying to get my laptop to recognize it I found out it was not WiFi capable.
Not to mention, my first 2 choices were not in stock.

Worst experience ever! The Manger is rude and unprofessional! Time for some customer service training. I left the store for another location. I spend lot of money in staples every location I go have very nice and friendly worker but this staples location in Linden NJ have very rude manger and when I call to complaint he hang up and me and I call back and I told him he have no class and staples corporate. office should send him for customer service training or send him home for good. Most of the staff treated a work environment like a «hang out». Get to work maybe the General Mangers needs to come into the store and see by them self.

Worst experience ever! Jessica the «team supervisor» rude and unprofessional! Time for some customer service training. I left the store for another location. I was a quick $ 200 sale and she independently lost the sale. Most of the staff treated a work environment like a «hang out». Get to work maybe the GM needs to come into the store after 5pm what a joke.

I took my laptop to the Staples «experts» and they kept it for a week only to tell me they ran a diagnosis which dropped midway, meaning the computer was over heating and to just get a new laptop. I was told the diagnosis would be perform but I was told it would only take 1 – 2 days. A week later am calling until the tech answers and he says to me that he is over worked. He has to take the computers, run diagnostics, and help on the floor; in his words «I don’t have time to do this quicker am over worked».
This staples is completely understaffed and it’s not the 1^st time am told they don’t have time to perform what should be a simple task.
Do not you laptop to the easy center at this staples.

Place looks nice but customer service is nowhere to be found. There’s plenty of people waiting around for help and I had several people come to me for help and I don’t even have the staples polo on! The lady who worked with me was friendly but seeing several other workers just sitting around whole I wait got under my skin.

Big, spacious, huge chair department. I came in for that exactly, but the one chair I had my eyes on was wheeled off in another woman’s cart. Sigh. I had to go all the way to Iselin for the one I wanted. However, the staff at Staples helped me every step of the way and convinced me to go with my gut rather than settling on a less attractive model. What pals.
This location is in the middle of a big shopping center so if you can’t find your stuff here, move on to Target, Home Depot, Dollar Store, or maybe even Marshalls. The world is your oyster!

at the time i was there, was pretty empty. Stand around and BS time i believe it was. Generally looking around for some iPhone 5 cases, but none were available according to the guy standing there. it was pretty neat, nothing outrageous going about.
only thing is that no one asked me if i needed anything so thats an egh in my book

Feels like I’m walking into a «wake» and it shows in the employees faces. Sale items are never I’m stock. «Bait and switch» at its finest.