Firestone Complete Auto Care

My car broke down and was towed to Firestone (recommended by my insurance company). Within an hour or two, the staff diagnosed the problem and gave us different alternatives. We authorized the repairs and it was done faintly quickly. I work in NYC and got out at 6:00pm. I called and spoke to Jake and let him know I was on my way. He said they closed at 7:00pm, but would wait for me if I was just a little late. Surely enough, I arrived at 7:05pm and he was there waiting to greet me. It took another 10 – 15 mins for him to explain the issues and details about the car and accept my payment. I was having a difficult day with the car breaking down and it really made my night better by him meeting with me and staying late that day. What excellent customer service. It was greatly appreciated and I will be a loyal Firestone customer now to repay the kindness. Keep up the good work.

After waiting with an appointment and Sebring very frustrated… the owner called me personally and rectified the situation through a few oil change. Will definitely try it one more time!

I came here today and The mechanic Guillermo helped me out. He did a good job in recommending that I needed my back tire changed. It was definitely much needed. I was putting it off for a while, but it was definitely over due. They are very friendly here and really care about your business. They have a good lounge to go and sit back. It has comfortable couches and a tv. I know my car was definitely in good hands when they worked on it.
Over all I recommend this place whenever you need your car serviced. They treat their customers with compassion and care. This place is really great. I will be back again. Thank you.

It took 2 hours to misdiagnose a noise in my car, they quote me for a bearing replacement and the issue was a bad u-​joint and a loose axle nut.
be careful and always have a second opinion

Very nice place. Kind people good service.
They do offer military discount here. Its not much so the guy at the register told me about a promotion that offered more and he kindly applied it.
Thanks!

Very nice facility.
My purpose for going to Firestone in Linden was to get 4 tires to replace the original equipment tires, which were Firestone Affinity Touring tires. I had gone online to Firestone and put in my vehicle’s stats & that tire was one of several recommendations. I was happy to see that it was on sale (a special, buy 3, get 1 free); then I used the search for a location and found the one in Linden, which is close to home.
I called them for information ~ to make sure they had that specific tire in stock in the size I needed. The manager, Andrew, answered the phone and was professional & knowledgeable. He quickly looked it up and told me that he would be able to get the tires for the next day. He also said that the price on the website was accurate, so I scheduled an appointment.
When I arrived there, Andrew acknowledged me (he was working with a customer) and when he was done, he greeted me with a smile. He was able to enter the relevant information in under 3 minutes and told me my car would be the next one to go in, which it was.
It took about 2 hours total (from my appt time until I was done paying), during which I took a seat in the waiting area; it’s a section of the «showroom», so it feels open & spacious. The chairs are comfortable; they have a flat screen TV, coffee & magazines. In the back of that area are the restrooms (both mens & women’s), which were clean.
I passed the time by watching TV, reading some of their magazines (a fairly varied selection) and conversing with some of the other customers who were friendly. The waiting area is in the front of the store facing St. Georges Ave so there’s light & activity.
The temperature was fine even though it was in the high 90’s with a heat index of 103° outside. The shop where the mechanics do the work has fans, but no A/​C.
You can just go there & hope it’s not busy, but you may want to schedule an appointment so you don’t have to wait longer than necessary while the work is being done.
Suggestion: bring the following info inside with you: your license plate number & odometer reading; that will speed things along and not require you to make another trip out to your vehicle.
They take credit cards.