Deluxe Auto Sales

To start I bought a Jeep Grand Cherokee from this dealer priced 34,995.00! Great attention and great help at the beginning and because my credit was bad we did it true my wife credit. They never show me the papers to sign (of course, not my credit) and my bad That I didn’t ask for before she signed. The salesperson toke the papers to my wife’s work to sign it.
He told me how much the car cost plus taxes but they charged me with another extra 3,000 dollars of a fee that nobody mentioned before, never explained why? How they distributed this,? Not a single glue… I contacted the seller that was on «vacation» at the next day of the deal, speak to another person and other with not success.
They told me come tomorrow, and then tomorrow to speak and resolve the issue, but never happen.
So now I’m down 3k dollars that I guess was a gift.
Another story with the state plates, the temporarily plates they gave me expires and still don’t get my state plates. Bought the car on June 6, temporarily plates expired on June 19 and today June 25 still don’t get my plates (police stop me twice already because of it) but I get to go work. Very irresponsible who ever is taking care this step.
Every day they tells me cheap excuses, (tomorrow, FedEx truck, etc.) this is not the first time I’m registering a car and I know plates are given same day.
Highly recommend don’t go there.

Fantastic experience! Rafael was an excellent salesperson. Highly recommend him. He was more than willing to take his time with questions and making sure we got enough out of the test drive. We didn’t plan on walking out with a car today but we ended up leaving with a great M6 convertible. Deluxe provided excellent customer service throughout the whole transaction and will be a return customer. Thanks again!

I don’t know where to begin when it comes to Deluxe Auto. Renato was built in this profession, he is easy to talk to and makes things happen for his client. I came in with just a thought is purchasing a newer vehicle as a gift to myself. Renato not only allowed for the trade in to take place with a better value than Kelly Blue Book but had me drive out with the car of my dreams. It’s one thing to have a vision but when that vision becomes reality it’s priceless. Thank you to Renato & staff at Deluxe for allowing that dream to become reality. You guys are awesome!!!

Danny Dotel and Peter Jimenez did a great job making sure the transition went smooth and quick. I looked all over the Northeast and found the best deal with Deluxe.

High end candy store of luxury cars! First class, top notch treatment is what you’ll get from the moment I walked in. Renanto awesome, professional made my car buying experience easy. Walked in, in the morning by the afternoon I had my truck awaiting for me. From Renanto to the sales manager, rite down to the finance manger every detail is explained to you, so that you the consumer are comfortable with the purchase. I’ve never experienced a more positive car buying purchase and leaving without a «Headache»! Give this high end luxury dealership a shot you won’t be sorry! Thank you once again Renanto your the Best

I have never been more disappointed by the lack customer service. I’ve been cursed, yelled, and belittled by their staff. I purchased a 2013 Audi S5 Oct 14^th, 2015. After we sat down and came to a deal there ended up being a $ 250 difference, I agreed to pick up. Renato said he call me Friday, October 16^th to make that payment. Well that date came and gone and he called me Saturday October 24^th in regards to the balance. I gave him my card information and we agreed to process the payment Friday Oct 30. Well last night I decided to check the balance on my old Audi A5 with Chase Auto and noticed my old car still haven’t been paid. I contacted Deluxe Auto Sales today (Oct 28 @ 11:45AM) to discuss what’s going on with the loan. I asked to speak to financing, but somehow was directed to Renato. I asked him about it and he said it will be paid, check around 5PM, I said okay. Renato proceeded to ask me about this $ 250 balance that we already discussed 5 days ago. I stated, yes we are still on for Friday. I asked about my new tags, which he stated they have but are holding until they receive payment. Since when is it my fault you didn’t call me as planned? As a sales rep or even the company, you should have things in place to ensure you set the correct expectations for your customers. If you failed to hold up to your end of the deal, don’t penalize me for your failures. The manager called me a child, said he wants his «f-​ing» money, and Renato sarcastically said” oh, what a pleasure you turned out to be” This was my first time not dealing with an actually manufactures dealership. I WILL NEVER MAKE THAT MISTAKE AGAIN! Their whole tone on the phone was very hostile. If you’ve read my review and still choose to do business with them, good luck.

So I walk into Deluxe Auto thinking I’m not purchasing a car rather taking a test drive, and I left with the one I wanted. I worked with Adelson and Kristian and by the time I left, they were like my play cousins. First, they were very nice and were committed to making me happy as a customer — I never felt at any point that I couldn’t walk away if this wasn’t going to work for me. Second, they worked with me based on my capacity. I do believe if I ever wanted to purchase another vehicle, I would totally work with them again. And, I didn’t make it easy for Adelson, I know I was a difficult customer, and he remained calm and cool and committed. It was my first car buying experience and I am sincerely thankful to these guys here for making it a positive one. I’ve since been to other dealerships with other folks who have brought cars and I have to say, I would much rather shop and buy at Deluxe than anywhere else. Thanks guys!

Description of vehicle was falsely advertised had dents and scratches all over and dealer refused to fix or take anything off for the damages after stating it was in perfect condition every car there looks like it had a bad history of hits and prior damages

I can’t find the right word to describe my experience at Deluxe Auto! They are all around AMAZING!!!
I went in looking for a specific vehicle but it was sold by the time I got there. I was a little bit dissapointed but Renato managed to find the perfect car for me. He most def. deserves to be top salesman. He was straight up, honest and made sure I was comfortable the whole time. The finance manager Kristian was also incredibly nice. They Found me a great car and matched my budget and my specific needs. :-D
I do think they should have called me to let me know the car was sold before I made the trip but I’m not upset because I left with an even better car! You cant get mad at the fees –all dealers will have fees and make sure you read the fine print regarding price. I found Deluxe Auto very fair.
Overall, if you’re looking for a great deal, honest sale, and a friendly staff, head over to Deluxe Auto!!!

Went in today with an appointment with Addison. What a great salesman. Walked out 1 ½ hours later with the car I wanted at the payment I wanted! Great staff and tons of beautiful cars to choose from A+++ I definitely recommend!

The staff was very nice. However, be aware that all of their ads are priced $ 3,000 lower than the actual price of the vehicles. Once you get to the dealership, you discover that there is an additional $ 1,700 «reconditioning fee», a $ 1,000 «transportation fee», and a $ 300 doc fee.
Although I might have overlooked the doc fee (just about every dealership has one), the other two fees (totaling $ 2,700) were unexpected. I have never seen them before, and there was no mention of any fees in the ad. Given how substantial they are, they should have been mentioned.
That’s my only complaint, but it’s a big one. Other than that, it was a positive experience (but I won’t be buying).

I’m going to summarize my experience with Deluxe Auto and John Strazza in one word — OUTSTANDING!
The story of how I came there wasn’t too unique. There was a particular model/​year of Jeep that I was looking for, searched the internet, and noticed they had two in stock. The cars looked too good to be true. I took a trip to the dealer and met John. John realized that I did my research, was eyeing a specific model, and then pointed out that he had a third car that met the criteria in stock that wasn’t listed on the webpage. I can’t begin to count how many times he paced the large inventory room trying to locate the hidden car.
As for the looking at cars part, I was ready to go and probably a bit more overzealous than most. There was a point where I was lying on my back halfway under the cars feeling for things checking for leaks, poking around engine, and then sitting in cars with the stereo blasting while testing the heat and AC. John didn’t bat and eye at any of this (he had nothing to hide and he encouraged it). When it came time for the test drive, I gave him my criteria for what I wanted to do, and he found a test drive route to make it happen.
The only challenge was, I loved all the cars and had to decide on one. I picked the car and then it was time to do the often dreaded price negotiation. It was honestly a joy. There was no back and forth, he was very honest from start to finish, gave me the bottom line pricing, and I had a car. John even picked me up at the train station when I came back the next day to get the car.
If you’re unsure about working with John/​Deluxe Auto, do keep this in mind …
It’s very obvious browsing their inventory, they do not sell junk. Not only do they sell breathtakingly beautiful supercars, but they also sell cars that accommodate most budgets that are in just as prestige condition. Go to their webpage and they take just as much care in the $ 100K race car as they do the $ 10K family sedan. When a car dealer is involved with keeping a big inventory with this large a spectrum of cars, it should go without saying that they’re not going to risk their reputation by selling something anything less than immaculate.
Writing this to publicly thank John and everyone at Deluxe Auto. I will gladly refer others here!

THIS DEALER SHIP IS HORRIBLE!!! GO HERE IF YOU WANT TO GET RIPPED OFF!!! I went to this dealership with my boyfriend and received a price for a nissan maxima 2009. I was helped by Renato. Of course as all the reviews say everyone was nice and helpful good customer service. This is what people do especially when they want to steal your money! The price Renato gave us was one for a black friday deal plus a little more off. We called Renato the night before saying we were coming in the morning 9 a. m to purchase the car, half way there with 12,000 cash in our hands he calls and says «Never mind the owner is actually selling the car to someone offering more money» I guess they thought they could make more money or he was waiting for my boyfriend to offer more money but we didn’t. WE WERE PISSED!!! I CALLED BACK THAT AFTERNOON around 3 p. m AND ASKED IF THE CAR WAS STILL FOR SALE AND I SPOKE TO «FRANK» AND HE SAID SURE COME ON IN AND ILL HELP YOU. So they never sold the car or closed a deal with any other customers because the car was still for sale, nor did they call us back to let us know, so we are driving around trying to find a place to spend our 12,000 cash. THANKS FOR NOTHING YOU GREEDY GREEDY PEOPLE!!!
AND DONT LEAVE A MESSAGE HERE ACTING LIKE YOUR SORRY AND WILL HELP. I DONT NEED A SORRY I NEED HELP WITH PURCHASING A CAR WHICH YOU CANT DO UNLESS IM WILLING TO GET RIPPED OFF

great service. these guys will truly go out of there way to earn your business. they even offered me a ride home once when my car wasnt ready ask for juan, the strong guy built like mike tyson. a truly honest great guy, and they will run through hurdles to make sure you are satisfied! and the prices are just like crazy eddies, they;re insane!

Rip off. I got a quote from them through auto trader to buy my car. When I came in to show it they offered me less than half that. Their offer was also about 40% lower than both what another dealer had already offered me and the Kelly Blue Book trade in value.
When I asked why they gave a list of deductions for flaws, but they listed many of the same ones that I’d already reported to auto trader so were therefore being deducted twice. Also, the Kelly Blue Book price is based on the condition of your car so there was no reason why the price should’ve been 40% lower. It also seemed like they were subtracting way too much per each flaw. They have a servicing center so it’s not like they’re going to pay retail to fix anything. Also, the guy didn’t have a servicing price list with him so for all I know he was making up repair prices.
Another thing that seemed a bit scammy to me: I pointed out that the Kelly Blue Book price already factors in the condition of the car, and that their offer was substantially lower than that. Their response was that Kelly Blue Book prices are too high. Oh really? I bet that’s not what you tell customers who come in to buy cars from you.
The guy came up a little in negotiations, but acted uppity about the fact that I was even negotiating with him. I left and sold my car to another dealer for about 30% more than their final offer.

I just bought a bmw b 7. The wait was long, but very good costomer service. While i waited i was offered food and drink and they have nothing but the best quility of cars. i rate them as a 5 star because they work hard and they are welling to do what it may take to please their coustmers.

Typical used car salesmen experience. Do not enter establishment without doing your homework. Know what you want and what YOU want to pay. The sales manager will dissuade you from what YOU want. Stick to your price.
I received essentially what I wanted by coming to Deluxe Auto with what I wanted by sticking to what I wanted to pay.
I haven’t had to go back for any issues or utilize warranty yet but I can tell you they DO NOT have vehicle certified and ready to go.

I wish I experienced the same as other reviewers but mine was totally opposite. I saw an add on ebay for a ml350 and was very interested in the car. When it was time for negotiations with out financing. The advertised price went up by almost 3 grand! False advertising and jacking up the price for a car which had plenty scratches and nicks which I was willing to overlook and wanted to purchase the car. Might I add driving from NY on a saturday before xmas was a nightmare, and to be insulted with a higher price. I was pissed. Thanks for nothing Deluxe Auto

Nice place. I didn’t get my car here! But my hubby did. Friendly people! oil change for 59.99 to 79.99 it a great price. BMW, Benz

Bought a car here a couple of years ago. They’re the most dishonest people I’ve ever dealt with. The price of the car was 24,995 I ended up financing about 19,000 after putting down 12,500. You need to be very careful when dealing with these people, they are con artists. Especially the sales guy renato and the sales manager whose name I forgot. Also, the car I purchased had an issue with the tire pressure sensor. One of the rims was cracked, I took it back to them multiple times to have it fixed and it was never fixed. All they did was put air in the tire and sent me on my way. I ended up trading the car in and got a great deal at Hudson Toyota!