Cleaning Dolls

Please save your money… this girl gives crappie services after they come home. She had told us lot of things to get business and when they came over didn’t do half of it. it went to the extent of calling cops. all she does ls show attitude and rude comments … don’t ever make the mistake of calling them over. they are a rip off useless service. I don’t even want to give them 1 star .
FYI they are NO PROFESSIONAL CLEANING SERVICE. it’s just one girl running it. pls pls don’t call them over.

Scam! It was supposed to be 6 hrs of deep cleaning. When she came in the door she had her aunt or mother with her and said it will be 3 hours because of the additional person. Unfortunately the other person is extremely slow and does a very poor job. Took her one hour to clean a 10×9 office and all she did was take things off the table dust them and put them back on. Vent grills windows and carpets remained untouched. The younger girl who runs the company is also slow especially since she’s always on the phone with other potential customers. In the end they didn’t vacuum or mop any floors. Did not use CLR or any good products to clean the bathroom and did not polish any of the furniture. Not one room was cleaned well and had to be redone. If you buy, make sure you do it through livingsocial so you can get your money back but they will cancel on you alot if you do because they got your money already
Best bet. Hire someone else.

PLEASE READ!!! DO not be fooled! I booked a service through Living Social. The cleaning dolls scheduled an appointment with me but never showed up! I continuously called and continuously got the answering machine. When I finally got a person, I was told they were hospitalized. I felt bad and said I was sorry but why didn’t anyone get back to me. The answer «I don’t know». Gave them the benefit of the doubt and rebooked for a Friday and was told someone would be there between 4 and 5. I called at 5:45 because, again, no one showed up. I was told they needed to check their schedule and asked if they could get back to me. I said yes and waited. 3 days and still waiting to hear from someone. Called Living Social for a refund. Received it with no problem at all. I appreciate Living Social but strongly feel they need to get rid of this vendor. Honesty, this is the first review I’ve ever made even if service was bad but to not show up twice and ignore my calls is a first for me. PLEASE BEWARE! There would be no stars but I don’t know how to get rid of the one.

Have had them take care of my cleaning needs several times, and like their speed, pleasant demeanor, efficiency and how they bring their own quality supplies to include a vacuum, rags, cleaning liquids and such. Like their ability to be flexible with next day requests. Having a clean home is a pleasure!

Wow. Found a deal on living social and purchased it as a first time customer. I am looking to start a relationship with a local business with the end goal of hiring a company for weekly cleaning of my home and offices. Called tonight (8:05 pm on Sunday) with the intention of just leaving a message.
Them: hello
Me: oh. Hello! Is this cleaning dolls?
Them: yes
Me: my name is Elizabeth. I just purchased a living social deal for a 3 hour cleaning???
Them: it is 8 o’clock on a Sunday
Me: oh… Is this a personal number? I thought I was calling a business?
Them: no this is a business. But can you call back tomorrow morning?
Me: (laughing) yeah, ok…
Meaaaanwhile, I requested an immediate refund on living social. For goodness sake, buy an answering machine and invest $ 4 a month in an extra phone line. Or have someone who gives a rats ass about customer service answer the phone. Thanks but no thanks.

My husband purchased a three hour cleaning voucher through living social. He called multiple times to schedule an appointment and was unable to get in touch with anyone. Finally, after getting a representative from living social to call them, he was able to schedule an appointment for the cleaning. On the day of the appointment, my husband patiently waited for them and they didn’t show up. The appointment was for 12:00PM. He called them, miraculously someone answered the phone and said they were running an hour late. An hour came and went, and THEY NEVER SHOWED UP!!! Not even a courteousy call to apologize. Just didn’t show up!!! I DO NOT RECOMMEND THIS PLACE AT ALL!
One star for living social for giving us a refund!

I have never been so disappointed. I am still reeling from my encounter with the so called dolls.
My husband and I purchased a Living Social voucher for three hours of cleaning. The appointment was for 4pm. Two dolls stumble in reaking of cigarettes ONE HOUR late. Mind you, we called multiple times from 4−5pm to ask where the dolls were and kept getting that they were on their way. Finally, after our last call, we were told that they went to Somerset instead of Summit. Yikes.
They dont say hello when they walk in and the only one who could speak English was on the phone speaking Russian as she traipsed around my house without even acknowledging me. She looked like she hadnt showered in days. When she got off the phone I said, «welcome.» I started showing her around explaining the areas we wanted her to focus on. My husband and I then left for about an hour to give them their space.
We return after and hour and a half to them pretty much finishing up. I noticed that the floors are still dusty and nothing seems disturbed by a mop or even a paper towel. Hmmm, leaving so soon? As I walk upstairs I see one of the women using our swiffer and swiffer refills. Wait a minute, $ 95 for a cleaning and you are using OUR paper towels, windex, Clorox wipes, and rags. I confronted the doll who spoke English who said, «oh yeah we have a mop, but it’s in the car and it’s frozen. WHAT? You are a «cleaning doll» and you dont have a MOP?! If I knew she was going to swiffer I would have saved myself the money. I swiffer when I am at my absolute laziest and want to just freshen up the floor.
When the dolls were all «done» they asked my husband for $ 10 for the use of their supplies. We thought she was kidding or that we just didnt hear her. Not once did I witness her use her own supplies! We argued for a while and I will just say that it got pretty ugly, and she said she would call the cops if we didnt give her the $ 10. Obviously, we paid up. SO frustrating.
This one star goes out to Living Social for completely reimbursing us.

Horrible company with horrible customer service. To begin with they came late so hurried the process and it showed on their service. They even cut my service short for an hour. They advertise they do so much and although I was there to supervise I had to ask the repeatedly to clean areas again. The cleaning wasn’t deep cleaning as advertised. They didn’t even clean under the beds or behind the toilets. I called to express my thoughts and they made TWO appointments to come back to finish. First appointment they didn’t show up and when I called back they rescheduled and never showed up, picked up my call, or even called back. Don’t use them. You will regret it. I only put one star because it forced me in order to post but they don’t even deserve it.

I bought a Living Social voucher as a gift to my brother for his one bedroom apartment to be «deeply cleaned.» Well, after Alena has blown three appointments, each time without calling ahead, I have called Living Social for a refund. This cleaning offer was bad news! I have never had a bad experience with another home services provider even when purchasing an online discount offer.

I called cleaning dolls today to schedule an appt to find out my ticket expired. I’m so pissed. Living socials didn’t send email reminders nor did they tell me it was for NEW JERSEY only. She said NY IS $ 20 tolls each way. She said it was in the fine print and it wasn’t. Not feeling comfortable with this company. Sorry but I’m a driver and it’s not $ 40 rt to NY. SHE DID SAY CALL HER BACK WITH INFO from LIVING SOCIALS but they should refund ppl in NY they’re money. I’m considering filing a negative report with BBB if they don’t refund my money. I work too hard to give money away. Right now, I WONT RECOMMEND THEMR LIVING SOCIALS.
****LIVING SOCIALS DID GIVE ME CREDIT. YAY IM HAPPY!

I received a voucher for the Cleaning Dolls cleaning service to try them out. When I went on their website and tried to schedule an appointment, I never received a response. I then tried to call and instead of going to voicemail it said the mailbox was full. When I finally reached someone they scheduled and appointment with me and never showed up. I then called to inquire why and the mailbox was full. Very unprofessional and definitely not dependable.

I made an appointment to have my condo cleaned by Cleaning Dolls. On the day of the appointment they never showed up. I called that day and the following day to see what happened (and potentially reschedule) and no one ever called me back. EXTREMELY UNPROFESSIONAL.