FedEx Office Print & Ship Center

Quick, easy, and (mostly) friendly service. Catherine was a great help finding me the right box and packing supplies for shipping my laptop across country.
She was courteous and seemed to genuinely want to help. The other, younger staff members?
Not so much.
Catherine has been with the company since 1990, according to her name tag, and it’s clear why she’s been around since then.
She is what customer service is all about.

The worst. 1 employee slowly helping people… 1 employee even more slowly scanning boxes to be shipped… Maybe his job is not to help people? But it was confusing with 4 people in line. a line that didn’t move for 5 minutes… For him not to stop and take another customer. Waited another 5 minutes. More people added to the line. Still And there was no sense of urgency whatsoever. One line for drop off and pick up. Came at 5:15pm. Left at 5:40. Just wanted to get my $ 7.80 headphones from Amazon.

I’ve been here a few times recently –super convenient to literally just walk in and drop off Fed-​Ex shipments if they are already registered online. In a jam, if we miss a shipment time at work, I just drop it off here on the way home and know it will get promptly processed the next day.
Also a great location for resume paper or any other copy /​print needs.
Staff is always helpful.

Every body is very nice always helping me do my copies, Larry and everybody else will always assist you in anything you need

I had an issue with a poster board bubbling but it looks like Larry the manager is going to get it resolved by refunding me.

Come here 3 or 4 times a month for work related shipping needs and I’ve never had a bad experience I am in and out and everything gets taken care of for me, even the packing up!
Friendly staff I am always immediately greeted as I walk in and there is often very lil to no wait.

Waited for over an hour for assistance and the woman behind the counter was exceptionally rude and had an attitude problem. This was my first and last visit to this establishment. As a business customer I will recommend that my colleagues never use this location. What a waste of time.

What do you say about a place that consistently outperforms expectations every time I bring stuff to cut, fold or staple? I drop something off in the morning and expect it the next day or the day after because it’s such a big job… and then get a call in the afternoon that it’s ready for pickup, much sooner than expected. Five stars, that’s what.
Larry, the manager, is always cheerful, helpful and keeps the place efficient. He is surrounded by a great staff, like Sasha and Michael, who was personally responsible for folding and stapling the 500 brochures I needed and had them ready in under a day.
I used to visit the Foster & Pulaski FedEx Office store until they became an overworked skeleton crew with malfunctioning equipment problems quite often. Though it’s farther from my job, I switched to this place and it’s become a go-​to destination any time I need business cards cut, brochures folded or oversized prints cut to the right proportions.
They’ve gotten to know me by name as well, even if my last name isn’t the easiest to remember. I’ll keep bringing things here since this is the most dependable place that helps me finish my work on time as well.

the worst costumer service i have ever experienced, i was picking up a package and there was a line of like 5 people, with only one person servicing everybody, other employees are just running around doing something else. I weighted like 30 minutes until i was even asked anything that like 10 minutes more to get my package. Close to an hour waiting time this place blows!!! hope to stay away from there as much as possible!!!

Great customer service. Easy parking. Rarely a line for services. Quiet office environment. Staff is supportive and knowledgeable. Highly recommended.

Worst customer service ever!!! Unfortunately is the only FedEx near my house and didn’t have much of a choice. But on multiple occasions during a regular day or weekends with barely any people there I get nothing but complete indifference and unwillingness to assist me with anything other then the times when I have to pay.

Worst customer service~!!!
If you dress nice, they’ll help you. If you dress like crap/​look crap, they’ll rude to you…

The best time for customer service are days. If I have to go, I only get a chance in the late afternoons or evenings and I hate going. Only because the customer service blows.
You know those times when you are just burnt out, you look around aimlessly, usually people pick up on that and come and aid you. These guys wouldn’t notice if you lit the machine ablaze. A few times all but one copier needed paper supplies or toner. Why the hell do I have to add the paper or check the toner. You do it! You’re paid to make sure it works. Then you ask and they say use another machine. What?!
I’m reviewing the night service. Which is TWO stars. Day service is THREE stars. Sometimes MORE.

I guess this place is cheaper than others, but it’s NOT cheap. We brought our own paper and still ended up paying quite a bit for our copies. They were very friendly, though, and when I’ve used this facility for my job, they are lightning fast and even deliver!

This is an awesome self-​service print shop. They have tons of printing and you can get all sorts of printing jobs done here. Different paper sizes, various paper types, variety of colors — you name it, they have it. A great, inexpensive place to get your printing done.