Wave Broadband

I work for a major health system in California in the information systems department (IT), and part of my job requires me to be on call and sometimes work from home. This means I need a fast and reliable Internet connection.
Ive been using wave broadband for years and try my best to use local goods and services when available. Within the last 6 months their service became unreliable and the technicians just do not provide good customer service anymore. In this period I have been down at least 4 times without services for hours and the most recent downtime I was down for over 24 hours.
When I reported the most recent outage, I was told I missed the emergency services window by less than 15 minutes but there was nothing that they could do for me. This was just the first straw. I was promised a technician would be be at my home first thing in the morning, and when someone wasn’t here by 11am, this was my second straw. I called and had the person call the technician assigned to my ticket, and was told he thinks he could be here at noon but they couldn’t promise that which was fairly understandable since the traveling technicians are contracted and often get over booked by the company. This was however the final straw.
With all the outages and the service not being reliable enough, the fact that I pay for their best package, I am not getting what I pay for. It is for this reason that I am switching my ISP to another larger carrier that can guarantee a better connection, with comparable speeds and even better rates.

I talked to Someone on the phone who actually cared. After being frustrated with other companies who didnt serve my area it was nice to hear all the perks wave had to offer. The procces was painless thanks to Myra. Really reccomend them!

By far the best Internet, phone, cable service that I’ve ever received. They answer the phone within three rings, I’m talking to someone who speaks English well, and they’re able to solve my problems. And the thing I like perhaps best, is there are no contracts — — therefore they are motivated to keep the customer happy!

the internet is great. I’m getting my advertised speeds and the ping is in the low to mid teens which is great for gaming and streaming Netflix or some other video streaming service. Call quality is better that AT&T’s in my opinion. The only downside is that the TV goes out for about 30 seconds to about a minute. I think its a bad wire on the pole because it only happens when it is windy.

Extremely bad internet service. Intermittent connection for days. It will fail when you need it most. Customer service don’t do jack. At least wise up and offer compensation. Even comcast has their high points, and that’s saying something. AVOID AVOID AVOID.

I have been here more than a handful of times. The first time was to beg them to either not turn off or to turn back on my internet when I was like a year past due. Not really but I do recall at the time it sure did feel like it. I remember the frustration I was feeling when I approached the entrance because it seemed like EVERYTHING was going wrong and this was just the last thing I needed considering my phone is Magic Jack and my TV is Roku (both internet dependent.
As I pushed my way in to the entrance thru the seemingly ordinary front door (it really is just ordinary) I was assaulted, full force and with out any regard what so ever for the importance of my frustration by the insanely pleasant and soft spoken «Kzaia» who was sitting cheerfully and with obvious purpose at the front desk. Kzaia is not her real name. I have asked her name before which she offered with out any resistance. I just suck at remembering names that are not repeated over and over or needed in my daily life. Hey I am honest. Any way back to my story…
She offered a polite greeting and asked how she could assist me or some thing similar to that. I rambled on about this and that and how I was unable to pay this and how my internet was vital to my homes being able to function. She listened way more politely and attentively than anyone should ever have to and actually put off an aire of hearing my words and wanting to help. Not common these days I tell you. After all was said and done, she assisted me in having my service restored or prevented from bein shut off, one or the other I am certain. She also helped me change my service to better suite my needs at that time.
Yup. Someone actually was able to not only defuse me, but also left me feeling assisted. Shaking my head, I am completely satisfied with Wave Broadband if not for the service I have had no problems with than simply because they employ such people. Every time since then, I have had equally pleasant experiences with this office.