Schrock Innovations

Agree with Joel. Went in to get a computer fixed — racked up a $ 200 bill before they finally conceded they couldn’t fix it. They graciously offered to apply it to a new tower. Spent an another $ 700 — had it 18 months, didn’t put 75 hours on it and it crashed. Motherboard is shot. (We had one shot to turn on the old computer and transfer files, so we didn’t use it that much.) They did graciously offer to fix it again for another $ 300 and then threw in that a couple other parts were now outdated and they would do that too for another 100.
WOULD NOT RECOMMEND!

I’ve heard various comments about Schrock and other computer repair companies and the poor service and high prices they are charging That’s why you need to call Thompson PC Repair. We’ll beat these other companies hands down! No matter what the problem, we can help! Call today at 402−290−7729 or on the web at
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Schrock is one of the few local businesses that I tell my friends to never use. Ever.
I had a computer repaired there in the not so recent past. I have to apologies to to just getting around to posting this review now.
As a customer, they did me a few major favors in fixing my laptop. I was in the process of writing my thesis, and my laptop refused to charge and pull AC power from an outlet. The guys at Schrock said it was the internal jack that was not longer seated correctly, and it would take two hours of repair work plus a part. They were nice enough to let me order the part from Asus and let me show up, part and broken laptop in hand, and only charge me for labor.
I called when it was supposed to be done, and the tech on the phone stated that they would need authorize at least 2 more hours of labor (at $ 80ish per hour) in order to finish putting my laptop back together. I had a quote for 2 hours maximum of labor and once I got to the shop, the person I spoke with admitted that they had underestimated how complicated/​difficult my laptop was to take apart and put back together… but that they would stand by their quote for two hours of labor total, even though it required much closer to four.
If this is where the story ended, I would have been a life-​long devoted customer of their shop… but it didn’t end here.
About a month or two later, I noticed my laptop lid was no longer closing correctly, and the case under my palms when I was typing felt like it was out of whack.
To make a long story short, they failed to put my laptop together correctly. In the end I was missing at least half of the screws in the bottom of my laptop, and none of the screws that were still in the laptop were tight. The screen hinge ended up cracking, which in turn caused my graphics card/​mother board to irreparably crack. No computer shop in town would touch it, as to fix the laptop would have taken far more money than the machine was worth.
Upon returning to Schrock, they never admitted fault, but the tech did say it looked like ‘at best, negligence.’ Thier compensation for my 4 year old, $ 1300 laptop (which I admit, means the machine wasn’t worth much to begin with… but there were no problems outside of the charging issue) was to offer to sell me a computer at cost. This offer was later ‘lost’ and they said they had promised me $ 100 off on a computer in stock. I told them this was unacceptable (I had spent $ 100 to fix the computer) and they told me that was the best they could do.
I was very disappointed. I went in with an older, but functional laptop with a charging problem, and ended up with a non-​functional brick. I love using local businesses, even if they cost a bit more, because I think people should try to keep their dollars close to home. Not so with Schrock. I’d send my computer back to the factory before I’d trust them with my electronics.