PepperJax Grill

If I could leave a review with a zero star, I would.
Quite possibly the worst customer service I’ve experienced in quite some time.
My coworkers went to order our lunches to go. I ordered the Loaded Nachos .The nachos I received were mostly lettuce and some liquid substance. The chips were stale. I called the location and asked to speak with the manager on duty.
Instead of offering to replace my order, he began to get defensive, even telling me that there was no way the chips could be stale. He also said he was going to taste a chip while I waited on the phone so he could tell me if my chips were stale or not. He also told me they had made my nachos just as I had requested and he didn’t know what I wanted him to do about it.
It was at this point that I decided this is a place that I don’t need to do business with. A company who will allow their management to argue with a customer instead of trying to resolve the problem and satisfy the customer doesn’t deserve my business.
Remember, Pepper Jax, there are plenty of places to eat in downtown Lincoln, NE, your food is decent to moderate at best, don’t flatter yourselves into thinking you can continue to treat customers rudely and stay in business.

Pepperjax
1) Light seasoning
2) Only and Loaded onions
3) Heavy Fireball
4) 3 cheese cook in
5) 4 cheese on the bottom like normal
Best way to order!