Enterprise Rent-A-Car

I’ve tried calling this location 3 times and haven’t even gotten through yet. The last time I was on hold for 26 minutes before I gave up again.

Second time I’ve used this enterprise, both times I reserved the vehicle online. Each time they didn’t have the car available when I arrived to pick it up. Lame.

I rent Enterprise cars all over the country and the only branch I have a problem with is this one. They constantly confirm a rental and the don’t have it when you go to pick up the car. Or they bait and switch saying they only have a smaller car than the one reserved. They apologize profusely but never give what you reserve. When I asked for the name of the regional manager to file a complaint, Crystal gave me Andrew, her branch manager who pretended to be from another office. Andrew ended up hanging up on me when I told him one free day was not acceptable when this happens over and over. Just spoke to corporate office-​maybe they can help.

We had a great experience here, both times! The customer service was great! We will definitely use Enterprise in Lincoln again.

Poor customer service. Felt rushed on the phone and when I got there she had no patience and wouldn’t look up other rates for upgrades. I had to call 800 number while in the parking lot to get more information. Bummer cause It’s the only car rental in Lincoln.

This business is located inside Golden State Collision.
I had taken my Honda Accord after someone ran into the side of it in a parking lot. My hubby had gone by Golden State to get an estimate and that’s when we found out how convenient it would be for me to get my car repaired there.
Andrew, the rep for Enterprise was very professional and efficient. He even called to remind me the day before I had to drop my car off. When I dropped my car off, he had all the necessary paperwork and I was literally in and out within a half an hour.
I highly recommend this location, it’s never too busy unlike some of the other Enterprise locations. They even offer gas at the going rate so when you return your rental, you don’t have to find a gas station to fill it up.

Friendly helpful service. They did a lot working with the insurance company. Got me into a beautiful Toyota Camry. Very happy. They’re in the same office as Golden state collision so I was able to get all my needs taken care of in the same place

Loved the charger! Great service!

great customer service! love the $ 9.99/day weekend special!